Genesis Telecom Blog



Genesis Telemanagement Blog

The Genesis Telecom Blog

Telemanagement Info, Industry News, Available Services & Solutions


GenAlert Real-Time 911 Alerting Now Supports Mitel!

by Nathan April 21, 2021

Genesis is excited to announce our GenAlert real-time 911 alerting solution is now compatible with Mitel Phone Systems!

Many Mitel users already use our Call Tracking solution for managing staffing resources and telephone use (and misuse), and can now add real-time alerting to greatly improve on-site awareness and emergency response time. The issue with standard call-accounting-based alerting solutions is that they only notify you once the call has completed (hung up).

Since real emergency calls are rarely terminated prior to emergency services arriving on-site, staff often have no idea anything is happening until help is already on-site. Since staff are the closest responders - and are certainly more familiar with the premises - they need to be the first people to know when there's an issue requiring emergency help. Response can then start immediately, staff can coordinate and both attend to the emergency and be ready to direct Fire, Police and EMS services prior to their arrival. 

Mitel users can receive alerts via a combination of desktop-based alerts, in-app notifications on Android & iOS devices, emails, SMS messages, and custom integrations with strobe lights and other equipment. Combining all these paths, it's nearly impossible for your staff to not be immediately aware there's an emergency in progress that requires their help.

 

When adding in our call tracking & reporting solution and our app-based incident tracking & mass notifications, the overall solution provides the most comprehensive reporting, tracking, and alerting solution for Mitel users of any size.

Contact Genesis for more information on our Mitel-compatible solutions and how we can help you meet your custom requirements! 

Genesis Supports Microsoft Teams 9-1-1 Notifications + Call Tracking & Reporting

by Nathan April 16, 2021

Genesis Systems has recently added support for Teams in both our GenAlert 911 Alerting and Call Tracking & Reporting solutions!

Now, locations using Microsoft Teams (either solely, or as a component in their telephony environment) can extend their real-time emergency awareness and greatly improve on-site emergency response time.

You simply cannot be too informed in the event of emergencies, and this is why GenAlert provides flexible, real-time multi-path alerting which includes emails, SMS, desktop alerts, triggering on-site physical equipment, in-app alerts, and even integrations with social media platforms.

Likewise with call tracking; many Teams users complain about the reporting and data natively available, especially when attempting to generate consolidated reports for business units and specialized reports, not to mention users who rely on call analytics in day-to-day operations.

Genesis Call Accounting & Tracking provides Teams users with flexible, easy-to-use reporting that can be customized to your requirements, delivered on any schedule you need, and can even alert you to misuse or account compromises. Genesis has been the standard for many of the largest organizations for over 35 years, and this legacy continues now for Teams users.

Contact Genesis Sales for more information!

1-888-993-2288

What's Minimally Involved in Keeping Safe?

by Nathan March 18, 2020

For many, the current and upcoming 911-related legislation is a bit confusing. Some compliance deadlines have already passed, others are upcoming, and there's general confusion around which of these deadlines affect you.

Even though many organizations aren't explicitly required to (yet), I strongly encourage everyone to minimally start with implementing on-site alerting. This is both the least expensive component and where the greatest enhancement to on-site safety and response is realized. Additionally, it's either mandatory now or will be for your organization in the not-so-distant future.

Getting the location information to the answering PSAP is important, no question. This information helps PSAPs and their responding agencies in determining where to respond to (especially important for large campuses, multiple location organizations, or multi-floor buildings). Especially when help is several minutes away already, routing responders to the correct area is absolutely critical in ensuring help is not delayed in any way.

But what about those who are in the best position to provide immediate assistance? The often under-appreciated reality is that help is already on-site and available. Whether it be your security, first-aid, or in reality, any staff, you already have resources on-site and ready to assist prior to first responders arriving. This help comes in the moments when it is most critical.

On-site staff are able to respond immediately, and are in a position where they can start providing care immediately. Additionally, staff can prepare access for first responders, and be ready to direct them efficiently to where the emergency is once on-site. These realities all dramatically improve response time both prior to, and once first-responder help has arrived on-site.

Contact Genesis Systems for more information on E911, immediate emergency on-site alerting, and the features available to help improve your on-site emergency responses. These solutions provide improvements in response time of several minutes, at a time when every second counts.

Remembrance Day

by Lisa November 8, 2019

Genesis Systems will be closed on Monday, October 11th for Remembrance Day.

Customers subscribed to our 24-7 support package are unaffected by holiday closures. 

Our office will re-open on Tuesday, October 12th with regular business hours.

Thanksgiving Holiday Hours

by Lisa October 11, 2019

Genesis Systems will be closed on Monday, October 14th for Thanksgiving.

Customers subscribed to our 24-7 support package are unaffected by holiday closures. 

Our office will re-open on Tuesday, October 15th with regular business hours.

Canada Day Hours

by Lisa June 28, 2019

On behalf of all us at Genesis we'd like to wish all a happy and safe Canada Day weekend! 

Our offices will be closed on Monday July 1 and we will be resuming normal business hours on Tuesday July 2. Customers subscribed to our 24/7 support package are unaffected by holiday closures. 

Happy Birthday Canada!

Going Hosted?

by Lisa January 23, 2019

Are you or your customer moving to a hosted environment and needing the correct hardware to connect? Genesis provides you with the Serial to IP devices needed to ensure your transition to the cloud is seamless. With Genesis Hosted Solutions you can expect all the same powerful call analysis, management & alerting available in our premises-based solutions, but with greater accessibility and virtually no configuration & ongoing maintenance required on your part. Genesis Hosted Solutions allow you to focus your attention on your core business. 

If you'd like more information on our Hosted Solutions please contact Genesis Sales at 1-888-993-2288 or sales@buygenesis.com

Did you know Genesis supports Linux too?

by Nathan December 13, 2018

Did you know Genesis solutions are compatible with many different operating systems - not just Microsoft Windows?

Although many users prefer to install their software in a Windows-based environment, it is not a Genesis requirement, and indeed our applications work equally well in Linux environments.

Users who prefer Linux will be pleased to know that they can expect the same reports, ease-of-access, and simple 1-click installation and trouble-free operation regardless of the operating system they choose. Especially for larger organizations with multiple installations, the ability to manage and roll out software updates centrally makes Linux an simple, attractive option.

Hosted users can of course access their software easily from any browser equipped computer, tablet, or smart device, so if you are looking for the ultimate flexibility give us a call to get moved over to our hosted versions!

Call Accounting: Differentiating proven and current solutions from all the "old technology"

by Nathan March 4, 2018

Call Accounting solutions have been available for a long time - well over 30 years now. Over the years these solutions have been marketed under a variety of other names, like call tracking, expense / productivity management, call analytics, etc..., but mostly have provided some level of "Call Accounting" functionality, regardless of the name.

Taking a look around the marketplace today, I see a lot of old, outdated technology still being marketed as leading-edge stuff. Some of it just doesn't make sense: how can a product be current when it's "new" features that have been industry-standard for 10+ years? Why do the reports look like they were designed in the 80's?

I see companies advertising some product / feature releases that just make me scratch my head, like:

- Now web-based (it hasn't been for the last 10 years!?)

- Multi-PBX / location reporting (the largest group of users are multi-PBX!)

- 911 Alerting

- Now available as: hosted / cloud / virtual (take your pick)

If these are the new features in a solution you are looking at, it is simply "old technology".

You won't find the most important differences on the company's website either - like third party software and licensing dependencies which add significant cost to the solution, missing support for current data collection methods, excessive PC/server hardware requirements, etc. Unfortunately, many times you aren't aware of these limitations until you're already committed, and then locked into using outdated methods or purchasing additional licenses.

It's not all bad though! Feel free to reach out to us if you have questions about or are just looking for some more clarity on Call Accounting and which solutions best fit your needs. We love Call Accounting! The uses for are seemingly endless; over 30 years in, and we're still discovering new problems we can help customers solve with Call Accounting. It's truly a universal solution, with a compelling use case for nearly any business with telephones.

 

What does your software's annual support actually cover?

by Nathan January 16, 2018

Most software includes some form of an annual support option to provide you with periodic updates and access to technical support when the need arises. Subscribe to annual support is not much of a decision for many of us - the software was purchased to fill a void (e.g. business analytics, emergency notification, etc.), and it just needs to work.

We subscribe to annual support so help is there when we need it.

Have you looked closely at your support coverage and terms though? There are always limitations, and the biggest ones may not be obvious until you encounter them. Many will leave you wondering what your support actually covers. We've all been there. A few examples of services and items I've seen other manufacturers charge additional fees for:

  • Software installation & re-installation (or moving the software to a new PC)
  • Phone equipment changes (e.g. changing or upgrading your phone equipment)
  • Software training
  • Physical copies of software & updates

Do these not seem like opportunities to up-sell you on services you believed were included with your support in the first place? Since you're under annual support, shouldn't you at least have access to the necessary support so you can continue to use your existing software?

We think so. It's a simple, yet illusive concept, and is one we strongly believe in.