Genesis offers a wide range of solutions to enhance organizational connectivity, including emergency alerting (E911), call accounting, incident tracking, and contact center monitoring. You can integrate on-premises, cloud-hosted, and SaaS TeleManagement solutions seamlessly. With features like traffic analysis and public alerting, Genesis ensures secure and efficient communication. You can customize solutions through their interactive Solution Designer or consult directly with experts by scheduling one-on-one meetings to tailor your connection needs to your unique environment.

Learn more at Genesis Systems.

Genesis’s Emergency Notification Solutions offers an integrated suite of tools designed to recognize and respond to on-site emergencies, making it an ideal match for your company. The solution detects emergency calls the moment they are initiated and pulls information from various sources to determine the appropriate alert recipients, the method of alert, the information to include, and any additional actions to take. This ensures a comprehensive and efficient response to emergencies, enhancing overall safety and awareness within your organization.

Genesis’s Emergency Notifications Solutions provide on-site alerting, significantly improving staff awareness and safety during critical times. Without the right tools, emergencies can go unnoticed until emergency services arrive, wasting valuable time and potentially jeopardizing safety. This is particularly important for larger organizations, those with after-hours workers, and in the context of the trend towards fewer staff working on-site. With Genesis you can receive alerting capabilities via desktop and web apps, emails, SMS, text-to-speech, and paging ensure that the right staff are notified promptly and accurately.

Contact Genesis today to see if our Emergency Notifications Solutions are the right fit for your business.

Keeping your team safe during emergencies is crucial. Genesis Systems has Alerting Solutions to help you manage emergencies efficiently and keep everyone informed. Here’s how our system can make a difference:

Quick and Easy Notifications

Alert selected groups or notify all staff members about on-site emergencies quickly. This ensures everyone knows what’s happening right away.

Fast Panic Alarms

With just two clicks, you can send panic alarms, initiate evacuations, or start lockdowns. Our alerts include location details to help coordinate the response.

Multi-Site Alerts

Our system works for organizations with multiple locations. You can send and receive alerts across all your buildings, ensuring everyone is covered.

Reliable Push Notifications

In emergencies, push notifications ensure your messages reach mobile users, no matter where they are.

Multiple Alert Channels

We send alerts via email, SMS, and desktop notifications. This way, everyone gets the message, no matter their preferred method.

Real-Time Collaboration

Our 911 alerting feature allows staff to collaborate in real-time, sharing notes and comments to handle the situation better.

Easy Integration

Genesis Systems integrates with your existing cloud or on-premises telephone system, enhancing your current setup without major changes.

A reliable alerting system is essential for managing emergencies. Our solution ensures your team is informed and ready to respond quickly. Contact us today to learn how our alerting solutions can improve your emergency response.

In today's dynamic business landscape, staying competitive means embracing innovation, efficiency, and adaptability. One significant shift that forward-thinking businesses are making is transitioning to hosted software solutions. Moving away from traditional on-premises software to hosted options offers a multitude of benefits, revolutionizing the way companies operate. Let's explore why making this transition with your Genesis Software is a strategic move for any business. 

Cost-Effectiveness: Hosting software off-site eliminates hefty upfront investments in hardware, infrastructure, and maintenance. Through a subscription-based model with Genesis Systems, businesses enjoy predictable monthly expenses, avoiding unexpected costs from hardware failures.

Scalability: With Genesis Systems our hosted solutions offer scalability tailored to the needs of your business. Whether you're a small startup or a large enterprise, you can easily scale your software resources up or down as your business grows or requirements change. This flexibility ensures that you're never paying for more than what you need.

Accessibility with Flexibility: With hosted software, access isn't restricted to a single physical location or device. Employees can securely access applications and data from anywhere with an internet connection, enabling remote work, collaboration, and productivity. This flexibility is particularly advantageous in today's mobile-driven work environment.

Streamlined Maintenance & Support: Say goodbye to the hassle of managing software updates, patches, and troubleshooting. Hosted software providers handle maintenance tasks, ensuring that your applications are always up-to-date and running smoothly. Additionally, comprehensive support services are typically included, minimizing downtime and maximizing productivity.

Enhanced Collaboration & Integration: Many hosted software solutions offer seamless integration with other business tools and applications, fostering collaboration and streamlining workflows. Whether it's integrating with PBX, paging system, or other communication tools, businesses can create cohesive ecosystems that enhance efficiency and decision-making.

By embracing hosted software, organizations can unlock new levels of agility, efficiency, and competitiveness, positioning themselves for long-term success in an ever-evolving marketplace. Contact Genesis Systems today to learn more about our hosted offerings.

Genesis Call Accounting is an advanced cloud-based solution that seamlessly integrates with your RingCentral system, enhancing your organization's telecommunications intelligence. It offers precise control over costs, performance, usage, and system security through a range of dynamic features designed to optimize your communication infrastructure.

 Core Features:

 Automated & Customizable Reporting: With Genesis, receive tailored summarized reports or detailed analytics directly to your inbox, facilitating swift and informed decision-making through automated and flexible reporting capabilities.

 Streamlined Call Management: Genesis offers seamless navigation of call logs, concise management summaries, detailed call analysis, and precise access to recordings, ensuring efficient oversight and restricted access to communication data.

 Centralized Oversight for Multi-Site Operations: Genesis ensures standardized reporting and vigilant monitoring across all sites and remote workers, simplifying communication management while proactively detecting unauthorized activity.

Discover the future of communication management with Genesis Call Accounting, where every detail is an opportunity for growth. With Genesis and RingCentral, you're not just implementing a solution, you're investing in a future where communication management is intuitive, answers are easily accessible, emergencies are effectively handled, and every call brings valuable insights.

Choose Genesis for smarter, safer and more strategic communication and emergency management solution.

Genesis System’s Real-time 911 solutions, GenAlert offers customers a strategic advantage in fortifying their organizational resilience and responsiveness during critical situations. This cutting-edge feature operates by identifying and promptly notifying users of 911 and other emergency calls moving through their network, ensuring rapid situational awareness, and coordinated action when seconds count. By Adding GenAlert as your real-time 911 solution, customers can significantly enhance the safety infrastructure of their operations, establishing a robust framework for handling emergencies with utmost efficiency and efficacy.

Beyond its fundamental role in strengthening safety protocols, the implementation of GenAlert equips customers with a transformative toolset for optimizing emergency response procedures. By harnessing the power of real-time call identification and alerting mechanisms, organizations can streamline their response workflows, facilitating quicker resource mobilization, seamless coordination with emergency services, and informed decision-making. This proactive approach not only fosters a culture of preparedness within the organization but also provides a sense of security and confidence among employees and stakeholders, positioning the customer at the forefront of emergency management excellence.

Genesis Systems offers unparalleled technical support, setting the standard in the industry. With a team of highly trained and dedicated professionals, we provide comprehensive assistance to ensure seamless operation and maximum efficiency of their systems. Whether it's troubleshooting issues, offering guidance on system optimization, or providing timely updates, Genesis Systems' technical support goes above and beyond to meet the diverse needs of our clients. Our proactive approach to problem-solving and commitment to customer satisfaction make us a trusted partner for businesses relying on cutting-edge telecom technology.

Contact Genesis Systems today for more information on our product offerings and unlimited support. 

We're excited to announce our new website has gone live!

The latest update reflects a number of our new solutions and enhancements, as well as specific use case information, and details around many of our integrations with common problems and our solutions to them.

Perhaps most exciting are our new tools to help you easily determine exactly what's needed to build your ideal solution.

Give our new solution designer a try! Genesis Solution Designer

Additionally, we've been working hard on our new solutions over the past 2 years, and have a lot of updates which will be posted to our news section in the coming months. Stay up-to-date by bookmarking this page!

We at Genesis are committed to providing a superior customer experience. Give us a call at 1-888-993-2288 to see for yourself.

Genesis is proud to announce support for Mitel's MiCloud Connect solution!

In addition to supporting both legacy and all current on-premises Mitel systems, Genesis's support for for MiCloud Connect extends our in-depth call analytics and reporting to businesses using the latest Mitel cloud-based solution.

Users can expect the same quality of reporting, analytics, and alerts as our other solutions, and can additionally benefit from our flexible cloud hosting options for a fully cloud-based, managed solution.

Genesis Systems has been an industry leader in call reporting & analytics for over 35 years. Contact us at 1-888-993-2288 to find out how we can help you gain the most insight into your business.

In today’s world where public safety is a major concern, it is important that all possible tools are available to assist the respondents when managing emergency situations.

In today’s world where public safety is a major concern for all organizations, it is important that all possible tools are available to assist the respondents when managing emergency situations. Genesis developed GenAlert, a Ring Central solution that not only notifies the pertinent individuals when a 911 emergency call has been placed, in real-time, but also allows customizable additional actions to be taken such as Glip instant messaging, generating emails, sending SMS or text messages, triggering custom alarms like strobes, etc., plus many more…

The decision to begin developing GenAlert for RingCentral was a easy. Our development cycle typically begins with evaluating the available integration points, APIs and any other accesses to the necessary data. Typically, access to the necessary data is the difficult part; APIs are often not available or accessible externally, system design isn't condusive to integrating third-party solutions, data isn't available in a timely manner, etc. During the evaluation phase it was apparent we'd be able to work with RingCentral due to the extensive catalog of APIs, and additionally be able to provide features that were not possible on other systems. This gave us the confidence to engage deeper and start planning the addition of these features uniquely for RingCentral users.

During the development of GenAlert, Genesis recognized the requirement to perform many different tasks when a 911 call is placed. Genesis utilized many of Ring Central APIs such as Events & Notifications Subscriptions, Call Control, Call Recording, User Settings, Device, Call Log, GLIP, etc. to determine when calls happen, where the caller is, who to add to the audio stream, whether to record the call, etc. Since these requirements are fairly comprehensive, there are a variety of events occurring at the time a call is detected, during the call, and even after the call that need to be considered, monitored and recorded.

While developing GenAlert we were impressed with the knowledge and responsiveness of the Ring Central development team to our questions and concerns. The Ring Central development team added features and enhancements to APIs which helped both us and the customer in accomplishing what was required. They also explained in detail some caveats and issues that were not as well documented and the side effects or real-world implications of these. Initially in the early development stage of GenAlert we had almost daily email & voice communications with them to better understand the features and capabilities of the API’s. Also, the Community Pages were of great assistance in resolving some of issues we encountered during development.

In short with Genesis’ vast Telecom knowledge and experience combined with the exceptional help and support of the Ring Central development team and the development API tools available to us, the development of GenAlert went quite smoothly. Genesis GenAlert is our latest hosted solution available as a monthly service add-on for Ring Central users.