We're excited to announce our new website has gone live!

The latest update reflects a number of our new solutions and enhancements, as well as specific use case information, and details around many of our integrations with common problems and our solutions to them.

Perhaps most exciting are our new tools to help you easily determine exactly what's needed to build your ideal solution.

Give our new solution designer a try! Genesis Solution Designer

Additionally, we've been working hard on our new solutions over the past 2 years, and have a lot of updates which will be posted to our news section in the coming months. Stay up-to-date by bookmarking this page!

We at Genesis are committed to providing a superior customer experience. Give us a call at 1-888-993-2288 to see for yourself.

Genesis is proud to announce support for Mitel's MiCloud Connect solution!

In addition to supporting both legacy and all current on-premises Mitel systems, Genesis's support for for MiCloud Connect extends our in-depth call analytics and reporting to businesses using the latest Mitel cloud-based solution.

Users can expect the same quality of reporting, analytics, and alerts as our other solutions, and can additionally benefit from our flexible cloud hosting options for a fully cloud-based, managed solution.

Genesis Systems has been an industry leader in call reporting & analytics for over 35 years. Contact us at 1-888-993-2288 to find out how we can help you gain the most insight into your business.

In today’s world where public safety is a major concern, it is important that all possible tools are available to assist the respondents when managing emergency situations.

In today’s world where public safety is a major concern for all organizations, it is important that all possible tools are available to assist the respondents when managing emergency situations. Genesis developed GenAlert, a Ring Central solution that not only notifies the pertinent individuals when a 911 emergency call has been placed, in real-time, but also allows customizable additional actions to be taken such as Glip instant messaging, generating emails, sending SMS or text messages, triggering custom alarms like strobes, etc., plus many more…

The decision to begin developing GenAlert for RingCentral was a easy. Our development cycle typically begins with evaluating the available integration points, APIs and any other accesses to the necessary data. Typically, access to the necessary data is the difficult part; APIs are often not available or accessible externally, system design isn't condusive to integrating third-party solutions, data isn't available in a timely manner, etc. During the evaluation phase it was apparent we'd be able to work with RingCentral due to the extensive catalog of APIs, and additionally be able to provide features that were not possible on other systems. This gave us the confidence to engage deeper and start planning the addition of these features uniquely for RingCentral users.

During the development of GenAlert, Genesis recognized the requirement to perform many different tasks when a 911 call is placed. Genesis utilized many of Ring Central APIs such as Events & Notifications Subscriptions, Call Control, Call Recording, User Settings, Device, Call Log, GLIP, etc. to determine when calls happen, where the caller is, who to add to the audio stream, whether to record the call, etc. Since these requirements are fairly comprehensive, there are a variety of events occurring at the time a call is detected, during the call, and even after the call that need to be considered, monitored and recorded.

While developing GenAlert we were impressed with the knowledge and responsiveness of the Ring Central development team to our questions and concerns. The Ring Central development team added features and enhancements to APIs which helped both us and the customer in accomplishing what was required. They also explained in detail some caveats and issues that were not as well documented and the side effects or real-world implications of these. Initially in the early development stage of GenAlert we had almost daily email & voice communications with them to better understand the features and capabilities of the API’s. Also, the Community Pages were of great assistance in resolving some of issues we encountered during development.

In short with Genesis’ vast Telecom knowledge and experience combined with the exceptional help and support of the Ring Central development team and the development API tools available to us, the development of GenAlert went quite smoothly. Genesis GenAlert is our latest hosted solution available as a monthly service add-on for Ring Central users.

Genesis is excited to announce our GenAlert real-time 911 alerting solution is now compatible with Mitel Phone Systems!

Many Mitel users already use our Call Tracking solution for managing staffing resources and telephone use (and misuse), and can now add real-time alerting to greatly improve on-site awareness and emergency response time. The issue with standard call-accounting-based alerting solutions is that they only notify you once the call has completed (hung up).

Since real emergency calls are rarely terminated prior to emergency services arriving on-site, staff often have no idea anything is happening until help is already on-site. Since staff are the closest responders - and are certainly more familiar with the premises - they need to be the first people to know when there's an issue requiring emergency help. Response can then start immediately, staff can coordinate and both attend to the emergency and be ready to direct Fire, Police and EMS services prior to their arrival. 

Mitel users can receive alerts via a combination of desktop-based alerts, in-app notifications on Android & iOS devices, emails, SMS messages, and custom integrations with strobe lights and other equipment. Combining all these paths, it's nearly impossible for your staff to not be immediately aware there's an emergency in progress that requires their help.

When adding in our call tracking & reporting solution and our app-based incident tracking & mass notifications, the overall solution provides the most comprehensive reporting, tracking, and alerting solution for Mitel users of any size.

Contact Genesis for more information on our Mitel-compatible solutions and how we can help you meet your custom requirements! 

Genesis Systems has recently added support for Teams in both our GenAlert 911 Alerting and Call Tracking & Reporting solutions!

Now, locations using Microsoft Teams (either solely, or as a component in their telephony environment) can extend their real-time emergency awareness and greatly improve on-site emergency response time.

You simply cannot be too informed in the event of emergencies, and this is why GenAlert provides flexible, real-time multi-path alerting which includes emails, SMS, desktop alerts, triggering on-site physical equipment, in-app alerts, and even integrations with social media platforms.

Likewise with call tracking; many Teams users complain about the reporting and data natively available, especially when attempting to generate consolidated reports for business units and specialized reports, not to mention users who rely on call analytics in day-to-day operations.

Genesis Call Accounting & Tracking provides Teams users with flexible, easy-to-use reporting that can be customized to your requirements, delivered on any schedule you need, and can even alert you to misuse or account compromises. Genesis has been the standard for many of the largest organizations for over 35 years, and this legacy continues now for Teams users.

Contact Genesis Sales for more information!

1-888-993-2288

It's becoming more and more common for UC delivery to be either fully-cloud-based, or using a combination of hybrid/mixed solutions. While very few organizations are fully cloud, and most are relying on a number of different cloud and on-premises solutions for providing their overall UC solution.

Since last year's announcement of Avaya / RingCentral Strategic Partnership, many Avaya users' migration paths have shifted. Where Avaya-hosted IP Office or CM-based solutions may have been the logical, simple path before, there is uncertainty with the shift and just how RingCentral will fit into your overall UC solution, the potential complications, and how you'll manage everything.

The Good News is that you're not alone, and that you're covered with Genesis whether you're using Avaya, RingCentral, or a continuously changing combination of both.

We've designed our solutions with specific features for users of Avaya and RingCentral. Migrating to RingCentral is extremely simple for current or prospective Avaya (or other) system users - our solutions are feature rich and handle the day-to-day administration automatically. Genesis solutions are portable to the cloud as well, we can move your software to the cloud anytime. Contact us for more information.

Genesis Systems will be closed on Monday, October 11th for Remembrance Day.

Customers subscribed to our 24-7 support package are unaffected by holiday closures. 

Our office will re-open on Tuesday, October 12th with regular business hours.

Genesis Systems will be closed on Monday, October 14th for Thanksgiving.

Customers subscribed to our 24-7 support package are unaffected by holiday closures. 

Our office will re-open on Tuesday, October 15th with regular business hours.

On behalf of all us at Genesis we'd like to wish all a happy and safe Canada Day weekend! 

Our offices will be closed on Monday July 1 and we will be resuming normal business hours on Tuesday July 2. Customers subscribed to our 24/7 support package are unaffected by holiday closures. 

Happy Birthday Canada!

The Cisco Business Edition 4000 is Cisco's latest hosted unified communications solution specifically designed for small and medium sized businesses.

Are you a Cisco BE4000 user? If so, you may have noticed there are a few built-in reports available, and also that they are basic, generally inflexible, and probably not providing you with the information you need. Report output options are comparatively limited as well, if you are looking for a report that you can modify, you're out of luck.

The good news is that Genesis Call Accounting is compatible with BE4000 systems, and provides you with all the reports and flexible options you have when using Genesis with other phone systems. Especially useful for users needing call information separated out by extension / department for customer bill-backs, analysing calls and traffic analysis by location called / called from for marketing tracking, exception call reporting for identifying misuse and potential system hacks / issues, busy time identification for staffing insight, and a TON of other uses.

Since the BE4000 is still relatively new, many features (such as providing us with call records) are not fully developed, and due to this we will continually monitor and further improve our solution as the BE4000 solution matures, and the ability to report on new information becomes available. Contact Genesis for more information on our BE4000-compatible solution, and how we can improve your reporting!