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Genesis Blog

Benefits of switching to a Hosted Environment

by lisa April 26, 2024

In today's dynamic business landscape, staying competitive means embracing innovation, efficiency, and adaptability. One significant shift that forward-thinking businesses are making is transitioning to hosted software solutions. Moving away from traditional on-premises software to hosted options offers a multitude of benefits, revolutionizing the way companies operate. Let's explore why making this transition with your Genesis Software is a strategic move for any business. 

Cost-Effectiveness: Hosting software off-site eliminates hefty upfront investments in hardware, infrastructure, and maintenance. Through a subscription-based model with Genesis Systems, businesses enjoy predictable monthly expenses, avoiding unexpected costs from hardware failures.

Scalability: With Genesis Systems our hosted solutions offer scalability tailored to the needs of your business. Whether you're a small startup or a large enterprise, you can easily scale your software resources up or down as your business grows or requirements change. This flexibility ensures that you're never paying for more than what you need.

Accessibility with Flexibility: With hosted software, access isn't restricted to a single physical location or device. Employees can securely access applications and data from anywhere with an internet connection, enabling remote work, collaboration, and productivity. This flexibility is particularly advantageous in today's mobile-driven work environment.

Streamlined Maintenance & Support: Say goodbye to the hassle of managing software updates, patches, and troubleshooting. Hosted software providers handle maintenance tasks, ensuring that your applications are always up-to-date and running smoothly. Additionally, comprehensive support services are typically included, minimizing downtime and maximizing productivity.

Enhanced Collaboration & Integration: Many hosted software solutions offer seamless integration with other business tools and applications, fostering collaboration and streamlining workflows. Whether it's integrating with PBX, paging system, or other communication tools, businesses can create cohesive ecosystems that enhance efficiency and decision-making.

By embracing hosted software, organizations can unlock new levels of agility, efficiency, and competitiveness, positioning themselves for long-term success in an ever-evolving marketplace. Contact Genesis Systems today to learn more about our hosted offerings.

Genesis Call Accounting & Tracking

by lisa April 19, 2024

Genesis Call Accounting is an advanced cloud-based solution that seamlessly integrates with your RingCentral system, enhancing your organization's telecommunications intelligence. It offers precise control over costs, performance, usage, and system security through a range of dynamic features designed to optimize your communication infrastructure.

 Core Features:

 Automated & Customizable Reporting: With Genesis, receive tailored summarized reports or detailed analytics directly to your inbox, facilitating swift and informed decision-making through automated and flexible reporting capabilities.

 Streamlined Call Management: Genesis offers seamless navigation of call logs, concise management summaries, detailed call analysis, and precise access to recordings, ensuring efficient oversight and restricted access to communication data.

 Centralized Oversight for Multi-Site Operations: Genesis ensures standardized reporting and vigilant monitoring across all sites and remote workers, simplifying communication management while proactively detecting unauthorized activity.

 

Discover the future of communication management with Genesis Call Accounting, where every detail is an opportunity for growth. With Genesis and RingCentral, you're not just implementing a solution, you're investing in a future where communication management is intuitive, answers are easily accessible, emergencies are effectively handled, and every call brings valuable insights.

Choose Genesis for smarter, safer and more strategic communication and emergency management solution.

GenAlert Real-time 911 Alerting

by lisa April 12, 2024

Genesis System’s Real-time 911 solutions, GenAlert offers customers a strategic advantage in fortifying their organizational resilience and responsiveness during critical situations. This cutting-edge feature operates by identifying and promptly notifying users of 911 and other emergency calls moving through their network, ensuring rapid situational awareness, and coordinated action when seconds count. By Adding GenAlert as your real-time 911 solution, customers can significantly enhance the safety infrastructure of their operations, establishing a robust framework for handling emergencies with utmost efficiency and efficacy.

Beyond its fundamental role in strengthening safety protocols, the implementation of GenAlert equips customers with a transformative toolset for optimizing emergency response procedures. By harnessing the power of real-time call identification and alerting mechanisms, organizations can streamline their response workflows, facilitating quicker resource mobilization, seamless coordination with emergency services, and informed decision-making. This proactive approach not only fosters a culture of preparedness within the organization but also provides a sense of security and confidence among employees and stakeholders, positioning the customer at the forefront of emergency management excellence.

Genesis Systems Support

by lisa April 5, 2024

Genesis Systems offers unparalleled technical support, setting the standard in the industry. With a team of highly trained and dedicated professionals, we provide comprehensive assistance to ensure seamless operation and maximum efficiency of their systems. Whether it's troubleshooting issues, offering guidance on system optimization, or providing timely updates, Genesis Systems' technical support goes above and beyond to meet the diverse needs of our clients. Our proactive approach to problem-solving and commitment to customer satisfaction make us a trusted partner for businesses relying on cutting-edge telecom technology.

Contact Genesis Systems today for more information on our product offerings and unlimited support. 

New Website & Software Appearance Update Launched!

by Nathan September 19, 2022

We're excited to announce our new website has gone live!

The latest update reflects a number of our new solutions and enhancements, as well as specific use case information, and details around many of our integrations with common problems and our solutions to them.

Perhaps most exciting are our new tools to help you easily determine exactly what's needed to build your ideal solution.

Give our new solution designer a try! Genesis Solution Designer

Additionally, we've been working hard on our new solutions over the past 2 years, and have a lot of updates which will be posted to our news section in the coming months. Stay up-to-date by bookmarking this page!

We at Genesis are committed to providing a superior customer experience. Give us a call at 1-888-993-2288 to see for yourself.

Genesis Call Tracking and Analytics Works With MiCloud Connect!

by Nathan January 12, 2022

Genesis is proud to announce support for Mitel's MiCloud Connect solution!

In addition to supporting both legacy and all current on-premises Mitel systems, Genesis's support for for MiCloud Connect extends our in-depth call analytics and reporting to businesses using the latest Mitel cloud-based solution.

Users can expect the same quality of reporting, analytics, and alerts as our other solutions, and can additionally benefit from our flexible cloud hosting options for a fully cloud-based, managed solution.

Genesis Systems has been an industry leader in call reporting & analytics for over 35 years. Contact us at 1-888-993-2288 to find out how we can help you gain the most insight into your business.

 

Building on RingCentral: Developing GenAlert's Real-time 911 Alerting & Reporting Capabilities to Improve RingCentral Users' Safety

by Nathan May 10, 2021

In today’s world where public safety is a major concern, it is important that all possible tools are available to assist the respondents when managing emergency situations.

Genesis for RingCentral

In today’s world where public safety is a major concern for all organizations, it is important that all possible tools are available to assist the respondents when managing emergency situations. Genesis developed GenAlert, a Ring Central solution that not only notifies the pertinent individuals when a 911 emergency call has been placed, in real-time, but also allows customizable additional actions to be taken such as Glip instant messaging, generating emails, sending SMS or text messages, triggering custom alarms like strobes, etc., plus many more…

The decision to begin developing GenAlert for RingCentral was a easy. Our development cycle typically begins with evaluating the available integration points, APIs and any other accesses to the necessary data. Typically, access to the necessary data is the difficult part; APIs are often not available or accessible externally, system design isn't condusive to integrating third-party solutions, data isn't available in a timely manner, etc. During the evaluation phase it was apparent we'd be able to work with RingCentral due to the extensive catalog of APIs, and additionally be able to provide features that were not possible on other systems. This gave us the confidence to engage deeper and start planning the addition of these features uniquely for RingCentral users.

During the development of GenAlert, Genesis recognized the requirement to perform many different tasks when a 911 call is placed. Genesis utilized many of Ring Central APIs such as Events & Notifications Subscriptions, Call Control, Call Recording, User Settings, Device, Call Log, GLIP, etc. to determine when calls happen, where the caller is, who to add to the audio stream, whether to record the call, etc. Since these requirements are fairly comprehensive, there are a variety of events occurring at the time a call is detected, during the call, and even after the call that need to be considered, monitored and recorded.

While developing GenAlert we were impressed with the knowledge and responsiveness of the Ring Central development team to our questions and concerns. The Ring Central development team added features and enhancements to APIs which helped both us and the customer in accomplishing what was required. They also explained in detail some caveats and issues that were not as well documented and the side effects or real-world implications of these. Initially in the early development stage of GenAlert we had almost daily email & voice communications with them to better understand the features and capabilities of the API’s. Also, the Community Pages were of great assistance in resolving some of issues we encountered during development.

In short with Genesis’ vast Telecom knowledge and experience combined with the exceptional help and support of the Ring Central development team and the development API tools available to us, the development of GenAlert went quite smoothly. Genesis GenAlert is our latest hosted solution available as a monthly service add-on for Ring Central users.

GenAlert Real-Time 911 Alerting Now Supports Mitel!

by Nathan April 21, 2021

Genesis is excited to announce our GenAlert real-time 911 alerting solution is now compatible with Mitel Phone Systems!

Many Mitel users already use our Call Tracking solution for managing staffing resources and telephone use (and misuse), and can now add real-time alerting to greatly improve on-site awareness and emergency response time. The issue with standard call-accounting-based alerting solutions is that they only notify you once the call has completed (hung up).

Since real emergency calls are rarely terminated prior to emergency services arriving on-site, staff often have no idea anything is happening until help is already on-site. Since staff are the closest responders - and are certainly more familiar with the premises - they need to be the first people to know when there's an issue requiring emergency help. Response can then start immediately, staff can coordinate and both attend to the emergency and be ready to direct Fire, Police and EMS services prior to their arrival. 

Mitel users can receive alerts via a combination of desktop-based alerts, in-app notifications on Android & iOS devices, emails, SMS messages, and custom integrations with strobe lights and other equipment. Combining all these paths, it's nearly impossible for your staff to not be immediately aware there's an emergency in progress that requires their help.

 

When adding in our call tracking & reporting solution and our app-based incident tracking & mass notifications, the overall solution provides the most comprehensive reporting, tracking, and alerting solution for Mitel users of any size.

Contact Genesis for more information on our Mitel-compatible solutions and how we can help you meet your custom requirements! 

Genesis Supports Microsoft Teams 9-1-1 Notifications + Call Tracking & Reporting

by Nathan April 16, 2021

Genesis Systems has recently added support for Teams in both our GenAlert 911 Alerting and Call Tracking & Reporting solutions!

Now, locations using Microsoft Teams (either solely, or as a component in their telephony environment) can extend their real-time emergency awareness and greatly improve on-site emergency response time.

You simply cannot be too informed in the event of emergencies, and this is why GenAlert provides flexible, real-time multi-path alerting which includes emails, SMS, desktop alerts, triggering on-site physical equipment, in-app alerts, and even integrations with social media platforms.

Likewise with call tracking; many Teams users complain about the reporting and data natively available, especially when attempting to generate consolidated reports for business units and specialized reports, not to mention users who rely on call analytics in day-to-day operations.

Genesis Call Accounting & Tracking provides Teams users with flexible, easy-to-use reporting that can be customized to your requirements, delivered on any schedule you need, and can even alert you to misuse or account compromises. Genesis has been the standard for many of the largest organizations for over 35 years, and this legacy continues now for Teams users.

Contact Genesis Sales for more information!

1-888-993-2288

Genesis Solutions Support Mixed Avaya + RingCentral Environments!

by Nathan February 18, 2020

It's becoming more and more common for UC delivery to be either fully-cloud-based, or using a combination of hybrid/mixed solutions. While very few organizations are fully cloud, and most are relying on a number of different cloud and on-premises solutions for providing their overall UC solution.

Since last year's announcement of Avaya / RingCentral Strategic Partnership, many Avaya users' migration paths have shifted. Where Avaya-hosted IP Office or CM-based solutions may have been the logical, simple path before, there is uncertainty with the shift and just how RingCentral will fit into your overall UC solution, the potential complications, and how you'll manage everything.

The Good News is that you're not alone, and that you're covered with Genesis whether you're using Avaya, RingCentral, or a continuously changing combination of both.

We've designed our solutions with specific features for users of Avaya and RingCentral. Migrating to RingCentral is extremely simple for current or prospective Avaya (or other) system users - our solutions are feature rich and handle the day-to-day administration automatically. Genesis solutions are portable to the cloud as well, we can move your software to the cloud anytime. Contact us for more information.