April 21, 2021
Genesis is excited to announce our GenAlert real-time 911 alerting solution is now compatible with Mitel Phone Systems!
Many Mitel users already use our Call Tracking solution for managing staffing resources and telephone use (and misuse), and can now add real-time alerting to greatly improve on-site awareness and emergency response time. The issue with standard call-accounting-based alerting solutions is that they only notify you once the call has completed (hung up).
Since real emergency calls are rarely terminated prior to emergency services arriving on-site, staff often have no idea anything is happening until help is already on-site. Since staff are the closest responders - and are certainly more familiar with the premises - they need to be the first people to know when there's an issue requiring emergency help. Response can then start immediately, staff can coordinate and both attend to the emergency and be ready to direct Fire, Police and EMS services prior to their arrival.
Mitel users can receive alerts via a combination of desktop-based alerts, in-app notifications on Android & iOS devices, emails, SMS messages, and custom integrations with strobe lights and other equipment. Combining all these paths, it's nearly impossible for your staff to not be immediately aware there's an emergency in progress that requires their help.
When adding in our call tracking & reporting solution and our app-based incident tracking & mass notifications, the overall solution provides the most comprehensive reporting, tracking, and alerting solution for Mitel users of any size.
Contact Genesis for more information on our Mitel-compatible solutions and how we can help you meet your custom requirements!
April 16, 2021
Genesis Systems has recently added support for Teams in both our GenAlert 911 Alerting and Call Tracking & Reporting solutions!
Now, locations using Microsoft Teams (either solely, or as a component in their telephony environment) can extend their real-time emergency awareness and greatly improve on-site emergency response time.
You simply cannot be too informed in the event of emergencies, and this is why GenAlert provides flexible, real-time multi-path alerting which includes emails, SMS, desktop alerts, triggering on-site physical equipment, in-app alerts, and even integrations with social media platforms.
Likewise with call tracking; many Teams users complain about the reporting and data natively available, especially when attempting to generate consolidated reports for business units and specialized reports, not to mention users who rely on call analytics in day-to-day operations.
Genesis Call Accounting & Tracking provides Teams users with flexible, easy-to-use reporting that can be customized to your requirements, delivered on any schedule you need, and can even alert you to misuse or account compromises. Genesis has been the standard for many of the largest organizations for over 35 years, and this legacy continues now for Teams users.
Contact Genesis Sales for more information!
February 18, 2020
It's becoming more and more common for UC delivery to be either fully-cloud-based, or using a combination of hybrid/mixed solutions. While very few organizations are fully cloud, and most are relying on a number of different cloud and on-premises solutions for providing their overall UC solution.
Since last year's announcement of Avaya / RingCentral Strategic Partnership, many Avaya users' migration paths have shifted. Where Avaya-hosted IP Office or CM-based solutions may have been the logical, simple path before, there is uncertainty with the shift and just how RingCentral will fit into your overall UC solution, the potential complications, and how you'll manage everything.
The Good News is that you're not alone, and that you're covered with Genesis whether you're using Avaya, RingCentral, or a continuously changing combination of both.
We've designed our solutions with specific features for users of Avaya and RingCentral. Migrating to RingCentral is extremely simple for current or prospective Avaya (or other) system users - our solutions are feature rich and handle the day-to-day administration automatically. Genesis solutions are portable to the cloud as well, we can move your software to the cloud anytime. Contact us for more information.
November 8, 2019
Genesis Systems will be closed on Monday, October 11th for Remembrance Day.
Customers subscribed to our 24-7 support package are unaffected by holiday closures.
Our office will re-open on Tuesday, October 12th with regular business hours.
October 11, 2019
Genesis Systems will be closed on Monday, October 14th for Thanksgiving.
Customers subscribed to our 24-7 support package are unaffected by holiday closures.
Our office will re-open on Tuesday, October 15th with regular business hours.
June 28, 2019
On behalf of all us at Genesis we'd like to wish all a happy and safe Canada Day weekend!
Our offices will be closed on Monday July 1 and we will be resuming normal business hours on Tuesday July 2. Customers subscribed to our 24/7 support package are unaffected by holiday closures.
Happy Birthday Canada!
June 6, 2019
The Cisco Business Edition 4000 is Cisco's latest hosted unified communications solution specifically designed for small and medium sized businesses.
Are you a Cisco BE4000 user? If so, you may have noticed there are a few built-in reports available, and also that they are basic, generally inflexible, and probably not providing you with the information you need. Report output options are comparatively limited as well, if you are looking for a report that you can modify, you're out of luck.
The good news is that Genesis Call Accounting is compatible with BE4000 systems, and provides you with all the reports and flexible options you have when using Genesis with other phone systems. Especially useful for users needing call information separated out by extension / department for customer bill-backs, analysing calls and traffic analysis by location called / called from for marketing tracking, exception call reporting for identifying misuse and potential system hacks / issues, busy time identification for staffing insight, and a TON of other uses.
Since the BE4000 is still relatively new, many features (such as providing us with call records) are not fully developed, and due to this we will continually monitor and further improve our solution as the BE4000 solution matures, and the ability to report on new information becomes available. Contact Genesis for more information on our BE4000-compatible solution, and how we can improve your reporting!
January 23, 2019
Are you or your customer moving to a hosted environment and needing the correct hardware to connect? Genesis provides you with the Serial to IP devices needed to ensure your transition to the cloud is seamless. With Genesis Hosted Solutions you can expect all the same powerful call analysis, management & alerting available in our premises-based solutions, but with greater accessibility and virtually no configuration & ongoing maintenance required on your part. Genesis Hosted Solutions allow you to focus your attention on your core business.
If you'd like more information on our Hosted Solutions please contact Genesis Sales at 1-888-993-2288 or email@example.com
December 13, 2018
Did you know Genesis solutions are compatible with many different operating systems - not just Microsoft Windows?
Although many users prefer to install their software in a Windows-based environment, it is not a Genesis requirement, and indeed our applications work equally well in Linux environments.
Users who prefer Linux will be pleased to know that they can expect the same reports, ease-of-access, and simple 1-click installation and trouble-free operation regardless of the operating system they choose. Especially for larger organizations with multiple installations, the ability to manage and roll out software updates centrally makes Linux an simple, attractive option.
Hosted users can of course access their software easily from any browser equipped computer, tablet, or smart device, so if you are looking for the ultimate flexibility give us a call to get moved over to our hosted versions!
November 16, 2018
I see more and more customers choosing to go with hosted solutions as their older phone systems become obsolete and need replacing. The decision to choose hosted reporting and management applications is predictable given the common benefits - a predictable monthly cost and a consistently up-to-date, feature-rich experience.
We've seen a major change in how customers are using hosted telephone systems. While hosted users typically had limited requirements in the past, I now regularly see complex call routing, IVRs, queues, hunt groups, etc., with many customers extensively using features that were previously solely the domain of fully-featured on-premises equipment.
Mirroring this shift, we see a corresponding shift in customer needs on the reporting and management-side as well. Where relatively basic call detail reporting sufficed for smaller organizations in the past, many are now reaching for in-depth call quality metrics, analytics, and modelling previously reserved for the largest, Enterprise-sized organizations. Reliability is also becoming more and more of a concern, as businesses rely more heavily on the data for day-to-day business decisions.
These Enterprise-level reports and features have been built-in to Genesis software since 1984, and continue to be developed as customers need more and more specialized features. Our earliest customers were large Enterprises, and although we service businesses with only a few phones (and all those in between), we've always maintained that our customers should all have Enterprise-level features and reliability.
Contact us for more information on why Genesis is your Enterprise Solution, whether your Enterprise has 5 or 50,000 phones.