In today’s hospitality landscape, safety demands more than just protocols—it requires advanced technology to anticipate, respond to, and manage emergencies with precision. Incident Aware transforms traditional safety measures with cutting-edge features like two-click panic alerts, GPS-enabled incident reporting, and real-time collaboration tools. Seamlessly integrating with existing SIP and paging systems, it ensures streamlined communication across multiple channels, enabling hospitality teams to react faster and smarter. With features like geofence monitoring, GPS tracking, and mass notifications via SMS, email, or app, Incident Aware equips hotels and resorts with an all-encompassing safety solution built for modern challenges.

Modern hospitality businesses thrive on trust, and safety is at its core. Incident Aware not only enhances operational resilience but also ensures data-driven incident management through comprehensive reporting and records archiving. Its dynamic communication tools foster coordinated responses, while its seamless integration minimizes operational disruption. By investing in Incident Aware, hospitality leaders can harness the power of technology to create secure environments for both staff and guests, reinforcing their commitment to excellence. For more information, contact Genesis today!

Navigating a modern communication environment requires more than alerts—it demands foresight. That’s where Genesis’s Analytics & Insights solution plays a crucial role, delivering comprehensive visibility into your telephony data so you can optimize your operations, reduce cost, and prevent service failures before they happen.

Why Analytics & Insights Matters
Proactive Monitoring: Detect emerging issues—such as trunk saturation, bandwidth degradation, or anomalous usage—through real-time metrics and alerts. Spot telecom problems before users are affected.
Historical and Compliance Records: Preserve detailed records of call usage, system configurations, and performance for audits, disaster preparedness, or compliance mandates.
Capacity & Performance Management: Track trends in contact center performance or SIP trunk usage to forecast staffing needs, scaling requirements, and cost implications.
Security and Misuse Alerts: Detect unusual or potentially malicious phone system behavior—protecting your infrastructure and minimizing risk.

Key Capabilities
Responsive Dashboards & Reporting: Select from visual dashboards or deep dive into detailed analytics—including system capacity, call volumes, and cost metrics. Schedule automated reports in formats like Excel or PDF, and distribute them via email or internal channels.
Custom Alerts & Notification Paths: Set thresholds for issues—like contact-center delays, trunk overuse, or call anomalies—and trigger alerts that flow into Incident Aware's ticketing, task flows, and notification workflows.
Long-Term Data Retention & On-Demand Reporting: Maintain indefinite access to communication history with ad-hoc, historical, or scheduled reports. Users can generate insights anytime, without developer support.

What This Means for You
Operational Oversight: Gain total visibility into voice system usage trends and resource allocations across your organization.
Risk Mitigation: Identify telecom misuse or emerging performance concerns early—before they escalate.
Informed Strategic Planning: Use real data to forecast capacity needs, optimize infrastructure investments, and better support staffing decisions.
Compliance & Audit Assurance: Keep immutable, exportable records to satisfy regulatory or organizational reporting requirements.
Integrate with Incident Aware for Full-Spectrum Awareness

By feeding its data into Incident Aware, Analytics & Insights becomes part of a unified incident-management ecosystem. That means all relevant alerts, metrics, and performance anomalies are surfaced alongside real-time emergencies—accelerating response and improving situational clarity.

With Genesis's Analytics & Insights, you’re not just tracking voice data—you're turning it into strategic foresight. Track performance, forecast demand, detect misuse, and feed the right alerts into Incident Aware’s workflows. It’s comprehensive oversight for critical communications infrastructure—fueling smarter decisions and stronger safety.

Genesis Call Accounting & Phone Analytics is a comprehensive, cloud-based solution that integrates seamlessly with MEWS Property Management Systems.

Designed specifically for the hospitality industry, our platform delivers clear and actionable insights into telephone usage, including customer billbacks, performance metrics, usage trends, detailed analytics, misuse detection, and 911 call reporting. Customizable reports allow you to focus on the data that matters most to your property.

Whether you operate a boutique hotel or a large corporate chain, Genesis Call Accounting & Phone Analytics is an easy-to-use solution that helps you manage communications more efficiently.

To learn more about pricing or to get started, simply contact us—our sales team is ready to assist you with tailored solutions and account setup.

Mews x Genesis Call Accounting | The Hospitality App Store

In a hospitality industry driven by data and service, efficiency, responsiveness, and cost control are more critical than ever. For hotels looking to modernize their operations and gain deeper insights into communication trends, migrating to a hosted phone analytics solution is a smart, forward-looking move. Genesis Call Analytics is a cloud-based platform designed to simplify telecom management while enhancing guest service and operational oversight.

Why Go Hosted?

Legacy on-premises systems are costly to maintain, difficult to scale, and often lack the flexibility today’s hospitality operations demand. By moving to a hosted environment, hotels can eliminate infrastructure headaches, reduce overhead costs, and access real-time analytics from anywhere. With Genesis Call Analytics, everything you need is securely managed in the cloud—no servers to maintain, no upgrades to worry about.

Purpose-Built for Hospitality

Genesis Call Analytics is tailored to meet the unique needs of hospitality environments. Whether you're running a single boutique hotel or managing multiple properties, this cloud-based platform provides visibility into call trends, staff performance, 911 reporting and communication expenses across all your locations.

Key Benefits of Hosted Call Analytics for Hotels

• Simplified Operations: No more managing complex hardware or worrying about maintenance. Everything is hosted, secured, and updated automatically.
• Real-Time Call Monitoring: Track call activity across reception, departments, and service areas to ensure prompt responses and optimize staffing levels.
• Proactive Alerts: Get notified via SMS, email, or audible alarms about 911 calls, misuse, or unusual call patterns—helping ensure guest safety and reducing liability.
• Custom Reports: Access hundreds of built-in reports or create your own to log calls for compliance, audit staff performance, or justify operational changes.
• Geographical Insights: Identify where your calls are coming from and assess the effectiveness of regional marketing campaigns.

A Foundation for Growth and Safety

Because Genesis is a hosted solution, it scales effortlessly as your business grows. Whether you open new properties or expand your service lines, Genesis ensures you’re always in control. It also integrates seamlessly with other Genesis tools like GenAlert and Incident Aware, allowing you to combine phone analytics with real-time emergency alerts and safety protocols—all in one hosted ecosystem.

Take the Next Step

Migrating to a hosted call analytics platform isn’t just about modernizing—it’s about future-proofing your business. With Genesis Call Analytics, hotels gain the tools they need to enhance guest service, improve staff performance, and maintain a safe, efficient operation—all without the burden of on-premise infrastructure.

Make the switch to hosted. Optimize smarter. Serve better. Stay connected

 Contact Genesis Today!

Businesses rely on phone systems to stay connected—but without visibility into usage, performance, and cost, it’s hard to manage them effectively. Genesis Call Analytics provides clear, actionable reporting for Hosted PBX environments, helping organizations monitor call activity, control costs, and respond to issues in real time.

What Genesis Call Analytics Delivers

Genesis is a cloud-based reporting solution designed to give you control over your telecom operations. It helps you:

• Track call trends across front desks, departments, and extensions
• Analyze staff performance and adjust staffing based on call volume
• Identify telephone misuse, abuse, and emergency calls (e.g., 911)
• Review real-time and historical call data to spot patterns and optimize operations
• Get alerts via email, SMS, or audible notifications for critical events or anomalies
• Log calls for legal compliance, including 911 documentation and investigation support
• Run geographic analysis to measure call volume by region and evaluate marketing impact

Reporting and Alerting That Work for You

With many built-in customizable reports, Genesis supports everything from basic call logging to advanced performance and capacity analysis. If a call volume spike occurs or a 911 call is placed, you'll be notified immediately—allowing your team to act quickly.

Genesis Call Analytics integrates with GenAlert and Incident Aware, providing a unified solution for call monitoring and workplace safety. Together, these tools offer complete visibility and control over your phone system and emergency response processes. Contact Genesis today!

The hospitality industry thrives on delivering exceptional guest experiences, but behind the scenes, ensuring safety for both guests and staff is just as crucial. Hotels, motels, and resorts face unique security challenges, from emergency response coordination to tracking incidents in real-time. Adopting a comprehensive safety solution like Genesis Systems not only enhances security but also improves operational efficiency and guest satisfaction. Here’s why every hospitality business should integrate Genesis Systems’ safety solutions today.

1. Real-Time Emergency Alerts for Swift Action: When emergencies happen, every second counts. Genesis Systems enables hotel staff to receive instant notifications about 911 calls, panic alarms, and suspicious activity, ensuring a rapid response. Through SMS, email, voice calls, and even visual alerts, security personnel and management stay informed, minimizing risk and preventing incidents from escalating.

2. Automated Incident Reporting for Compliance & Transparency: The hospitality industry is highly regulated, and proper documentation of safety incidents is essential for compliance and liability protection. Genesis Systems automates the incident reporting process, creating a digital record of all security events, including response times and resolution details. This ensures no critical information is lost and provides an auditable history for compliance and internal reviews.

3. Seamless Integration with Property Management Systems (PMS): Hotels operate with various technologies to manage guest services, reservations, and billing. Genesis Systems seamlessly integrates with most property management systems, allowing for real-time data synchronization. This ensures emergency notifications, guest call logs, and billing records are accurately tracked without additional administrative burden.

4. Data-Driven Safety Insights to Optimize Operations: Genesis Systems provides powerful analytics that help hoteliers track trends in safety incidents, call activity, and emergency response times. By leveraging these insights, management can make informed decisions on staff training, security protocols, and operational improvements, ultimately creating a safer environment for guests and employees alike.

5. Multi-Property Management for Consistent Safety Standards: For hotel chains and multi-location operators, maintaining consistent safety protocols across all properties is a challenge. Genesis Systems offers centralized monitoring and reporting, ensuring that safety measures are standardized, performance metrics are easily accessible, and incidents are documented uniformly across all locations.

6. Protecting Guests & Staff for Long-Term Success: A safe hospitality environment leads to higher guest satisfaction, positive reviews, and repeat business. With Genesis Systems, hoteliers can proactively prevent security risks, respond quickly to emergencies, and create a reputation for prioritizing safety. Staff also benefit from increased security, knowing they are protected and supported in case of incidents.

Guest expectations continue to evolve, and safety is now a top priority when choosing accommodations. By adopting Genesis Systems’ safety solutions, hospitality businesses can enhance security, streamline incident response, and boost operational efficiency. Contact Genesis today to learn more

Are you struggling to keep track of call activity across your business? Do you know how efficiently your team handles customer interactions? Are missed calls, misuse, or inefficiencies impacting your operations?

Effective call management is crucial for businesses looking to optimize operations, improve customer service, and ensure security. With advanced call analytics, companies can gain valuable insights into call activity, monitor trends, detect misuse, and analyze call patterns. These insights help businesses streamline communications, enhance employee productivity, and support compliance efforts. Whether used in customer support centers, sales teams, or internal operations, call analytics empowers organizations to make data-driven decisions, improve resource allocation, and maintain a well-managed communication environment.

Contact Genesis to learn more about our solutions.

Genesis is your all-in-one solution for actionable call insights for your Webex System. With Genesis you gain access to clear usage reports, performance metrics, detailed analytics, misuse detection, 911 call reporting, and more.

Genesis Call Analytics is an easy-to-use, cloud-based platform designed for businesses of all sizes, industries, and applications.

Our sales team is ready to assist you with a competitively priced solution, tailored to your specific use case. All Genesis solutions include setup and support. To get started, contact us today!

In the hospitality industry, smooth communication and efficient operations are essential for delivering great guest experiences. Genesis Systems, integrated with RingCentral, offers solutions that boost communication, streamline operations, and ensure safety. Here’s how Genesis makes a difference:

1. Real-Time Emergency Alerts & Incident Reporting

• Genesis ensures safety with instant notifications for emergencies like 911 calls or suspicious activity, allowing staff to respond rapidly. Automated incident reporting provides a thorough record of safety events, making compliance and transparency simple.

2. Seamless PMS Integration

• Sync billing and communication data with your property management system (PMS) for faster check-outs and accurate revenue tracking. Genesis also streamlines call management, enabling real-time tracking of calls, adding charges directly to guest folios, and helping generate revenue while improving operational efficiency.

3. Data-Driven Insights & Multi-Site Management

• Access comprehensive analytics to make data-driven decisions, optimize staff resources, and enhance service quality. Genesis also supports managing multiple properties from a single platform, ensuring consistency across locations without complex infrastructure changes.

Transform Your Hospitality Business

Genesis Systems helps your property enhance communication, improve safety, and optimize operations, delivering a seamless experience for both guests and staff.

Genesis offers a wide range of solutions to enhance organizational connectivity, including emergency alerting (E911), call accounting, incident tracking, and contact center monitoring. You can integrate on-premises, cloud-hosted, and SaaS TeleManagement solutions seamlessly. With features like traffic analysis and public alerting, Genesis ensures secure and efficient communication. You can customize solutions through their interactive Solution Designer or consult directly with experts by scheduling one-on-one meetings to tailor your connection needs to your unique environment.

Learn more at Genesis Systems.