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Genesis Blog

Enhance RingCentral Hospitality Operations with Genesis

by lisa October 18, 2024

In the hospitality industry, smooth communication and efficient operations are essential for delivering great guest experiences. Genesis Systems, integrated with RingCentral, offers solutions that boost communication, streamline operations, and ensure safety. Here’s how Genesis makes a difference:

  1. Real-Time Emergency Alerts & Incident Reporting
  • Genesis ensures safety with instant notifications for emergencies like 911 calls or suspicious activity, allowing staff to respond rapidly. Automated incident reporting provides a thorough record of safety events, making compliance and transparency simple.
  1. Seamless PMS Integration
  • Sync billing and communication data with your property management system (PMS) for faster check-outs and accurate revenue tracking. Genesis also streamlines call management, enabling real-time tracking of calls, adding charges directly to guest folios, and helping generate revenue while improving operational efficiency.
  1. Data-Driven Insights & Multi-Site Management
  • Access comprehensive analytics to make data-driven decisions, optimize staff resources, and enhance service quality. Genesis also supports managing multiple properties from a single platform, ensuring consistency across locations without complex infrastructure changes.

Transform Your Hospitality Business

Genesis Systems helps your property enhance communication, improve safety, and optimize operations, delivering a seamless experience for both guests and staff.

Diverse offerings with Genesis

by lisa September 6, 2024

Genesis offers a wide range of solutions to enhance organizational connectivity, including emergency alerting (E911), call accounting, incident tracking, and contact center monitoring. You can integrate on-premises, cloud-hosted, and SaaS TeleManagement solutions seamlessly. With features like traffic analysis and public alerting, Genesis ensures secure and efficient communication. You can customize solutions through their interactive Solution Designer or consult directly with experts by scheduling one-on-one meetings to tailor your connection needs to your unique environment.

Learn more at Genesis Systems.

Broadcasting Alerts with Genesis

by lisa August 13, 2024

Genesis' Emergency Alerting & Management Solutions offers a comprehensive approach to safety by combining rapid alerting, on-site paging, and detailed incident management. This integrated solution allows you to initiate and broadcast alerts across multiple channels, including SIP phones, mobile devices, and fire panels, ensuring real-time delivery to the right people at the right time. Incident Aware also supports geo-targeted and zone-specific paging, enabling precise communication tailored to the specific needs of different areas within your organization. Whether it's a site-wide lockdown, a weather alert, or a panic alarm, Incident Aware seamlessly integrates with your existing telephony and alerting infrastructure, making it a flexible and scalable solution that modernizes your current setup without overwhelming network resources.

By implementing Incident Aware, you equip your organization with a powerful safety tool that ensures immediate action and effective communication during critical incidents. Its ability to bridge and extend pages from multiple sources, deliver secondary alerts, and operate efficiently through multicast technology makes it an essential addition to any safety protocol. Whether in offices, schools, hospitals, or public spaces, Incident Aware leverages your existing infrastructure to provide a modern, comprehensive safety strategy, ensuring the well-being of everyone within your organization.

Contact Genesis for more information.

Why Genesis is the Right System for Workplace Violence Solutions

by lisa August 1, 2024

Workplace violence is an ever-present threat that requires a proactive and efficient response mechanism. Genesis, through its Incident Aware platform, offers a comprehensive solution tailored to meet the demands of modern workplaces. Here’s why Genesis stands out as the ideal system for addressing workplace violence:

 Seamless Communication and Coordination Incident Aware is designed to significantly enhance two-way internal and external communications. By leveraging both mobile devices and desktops, the platform ensures that you can instantly connect with your subscribers, facilitating precise and timely responses to critical events. This feature is crucial in a workplace violence scenario, where immediate communication can prevent escalation and ensure swift action.

 Real-Time Alerts and Notifications One of the standout features of Incident Aware is its ability to provide real-time alerts with GPS locations. This is essential for quickly identifying and responding to incidents of workplace violence. The platform can broadcast messages with special instructions, trigger remote devices, and streamline your record-keeping process. By automating workflows with customizable checklists, Incident Aware simplifies and optimizes your response to any violent event, ensuring that nothing is overlooked.

 Comprehensive Incident Management Incident Aware’s configurable layout is designed to guide your staff through capturing all necessary information. With preset questions, checklist items, and instructions to upload relevant photos, videos, and audio, your team can document incidents thoroughly and accurately. The incident-specific chat feature allows for real-time collaboration, ensuring that all team members are on the same page.

 Flexible and Immediate Notifications In a crisis, timely and flexible notifications are crucial. Incident Aware’s notification system ensures that both staff and public recipients are informed when new information is added or tasks are completed. The compelled response options can proactively seek acknowledgment of incident alerts, ensuring that everyone is aware and responsive to the situation at hand.

 Advanced Panic Alarms and Emergency Procedures Incident Aware allows for the initiation of location-rich panic alarms, evacuations, or lockdowns, which are critical in managing workplace violence incidents. The ability to send and receive alerts from multiple buildings or locations and trigger cascading notifications ensures comprehensive coverage and quick dissemination of information.

 Multi-Channel Alert Distribution To ensure no one misses critical alerts, Incident Aware can distribute simultaneous alerts via email, SMS, mobile, voice, desktop apps, and overhead pages. This multi-channel approach ensures that all staff members, whether on-site or off-site, are immediately informed of any emergencies.

Integration with Existing Systems Incident Aware seamlessly integrates with your existing cloud or on-premises phone system, ensuring that the implementation of the platform is smooth and does not disrupt your current operations. This integration capability allows you to leverage your existing resources while enhancing your emergency response framework.

Incident Aware provides a powerful and comprehensive solution for managing workplace violence. By improving communication, ensuring real-time alerts, and providing a detailed incident management system, Genesis helps organizations respond effectively to violent incidents, protecting employees and minimizing potential harm. With its advanced features and seamless integration capabilities, Genesis is the right choice for any company looking to enhance their workplace violence prevention an

Genesis’s Emergency Notification Solutions

by lisa July 10, 2024

Genesis’s Emergency Notification Solutions offers an integrated suite of tools designed to recognize and respond to on-site emergencies, making it an ideal match for your company. The solution detects emergency calls the moment they are initiated and pulls information from various sources to determine the appropriate alert recipients, the method of alert, the information to include, and any additional actions to take. This ensures a comprehensive and efficient response to emergencies, enhancing overall safety and awareness within your organization.

Genesis’s Emergency Notifications Solutions provide on-site alerting, significantly improving staff awareness and safety during critical times. Without the right tools, emergencies can go unnoticed until emergency services arrive, wasting valuable time and potentially jeopardizing safety. This is particularly important for larger organizations, those with after-hours workers, and in the context of the trend towards fewer staff working on-site. With Genesis you can receive alerting capabilities via desktop and web apps, emails, SMS, text-to-speech, and paging ensure that the right staff are notified promptly and accurately.

Contact Genesis today to see if our Emergency Notifications Solutions are the right fit for your business.

Looking to enhance your on-site safety?

by lisa July 5, 2024

Looking to enhance staff safety? Need a reporting tool for workplace violence? Require active shooter or lockdown alerts? Need an emergency alerting app for your educational facility?

Genesis Systems and their dedicated development team have designed Incident Aware with your staff, students, or patrons’ safety in mind. Incident Aware is an easy-to-use, interactive app that allows you to communicate with staff during an emergency. Ensure the highest level of safety and preparedness with Incident Aware.

Contact Genesis today for more information!

Enhancing Compliance for Bill 553 Using Incident Aware

by lisa June 28, 2024

California's Senate Bill 553, effective from July 1, 2024, mandates comprehensive workplace violence prevention plans. Incident Aware by Genesis Systems provides a robust solution to help businesses comply with this law and ensure employee safety through advanced alerting and incident management capabilities.

  1. Enhanced Employee Safety: The primary goal of Bill 553 is to protect employees from workplace violence. Incident Aware allows employees to report suspicious or aggressive behavior discreetly using their mobile devices or desktops. Incident Aware helps quickly identify and respond to potential threats, ensuring swift action to prevent escalation.
  2. Legal and Financial Protection: Incident Aware’s detailed incident reporting capabilities provide employers with documented proof of compliance and response efforts. This feature is crucial in protecting businesses from legal repercussions and financial liabilities by offering evidence in case of litigation. It ensures that all incidents are logged, tracked, and managed according to the legal framework set by Bill 553.
  3. Improved Workplace Culture: By implementing Incident Aware, businesses can foster a culture of safety and vigilance. The platform's real-time chat, multimedia sharing, and checklist features facilitate thorough and collaborative responses to incidents, promoting a secure environment. Employees feel valued and secure, leading to higher job satisfaction, improved morale, and enhanced productivity.
  4. Increased Awareness and Education: Incident Aware emphasizes training and preparedness by guiding staff through incident reporting with preset questions and checklists. This ensures that all necessary information is captured accurately. The system's flexible notifications and compelled response options keep everyone informed and ready to act, fostering a culture of awareness and proactive prevention.
  5. Support for Vulnerable Workers: Bill 553 highlights the need to protect high-risk workers in sectors like healthcare and social services. Incident Aware’s ability to initiate location-rich panic alarms, evacuations, or lockdowns ensures that these workers receive immediate support during emergencies. The system’s multi-location alerting capability ensures comprehensive coverage across different facilities.

Implementing Bill 553 may pose challenges, but Incident Aware simplifies this process. Its configurable layout, integration with existing phone systems, and automated workflows streamline compliance efforts. By leveraging Incident Aware, businesses can efficiently meet the requirements of Bill 553, ensuring a safer and more compliant workplace.

California’s new workplace violence prevention law marks a significant step towards employee safety. Incident Aware by Genesis Systems is an essential tool for businesses to meet the law’s requirements. Its advanced alerting, incident management, and real-time collaboration features enhance safety, legal protection, workplace culture, awareness, and support for vulnerable workers. As the importance of workplace safety continues to grow, Incident Aware stands out as a vital component in creating a secure and thriving work environment

Are you Bill 553 compliant?

by lisa June 20, 2024

Genesis Incident Aware is a cloud-based incident alerting and guided management solution that helps you improve two-way internal and external communications, empowering your precise and timely responses to critical events. Ensure your staff's safety with Incident Aware, the ultimate tool for reporting workplace violence in accordance with California’s Workplace Violence Prevention Senate Bill 553. 

 Provide staff with a safe and discrete way to report any active, ongoing or suspected workplace violence.  Use incident Aware to identify and evaluate workplace violence hazards and to correct any identified hazards. Ensure post-incident responses and investigations are performed with Incident Aware.

Stay compliant, protect your team, and create a safer work environment. Contact us today! 

Alerting with Incident Aware

by lisa June 14, 2024

Genesis' Emergency Alerting & Management Solutions provide a sophisticated and comprehensive approach to emergency response, seamlessly blending rapid alerting and on-site paging with meticulous incident management. This integrated solution significantly enhances your organization's safety protocols. Let’s explore how overhead paging, when integrated with Genesis' Incident Aware, can revolutionize your emergency response strategy.

 One of the standout features of Incident Aware is its ability to initiate pages and alerts from a single platform. Alerts can be broadcast over a variety of channels, including SIP phones, multicast devices, email, SMS, desktop computers, mobile devices, fire and alarm panels, and more. This multi-channel communication ensures that everyone receives critical information promptly, regardless of their location or the device they are using.

 Reach out to Genesis today to discover how our solutions can benefit your organization.

Alerting Solutions with Genesis Systems

by lisa June 7, 2024

Keeping your team safe during emergencies is crucial. Genesis Systems has Alerting Solutions to help you manage emergencies efficiently and keep everyone informed. Here’s how our system can make a difference:

Quick and Easy Notifications

Alert selected groups or notify all staff members about on-site emergencies quickly. This ensures everyone knows what’s happening right away.

Fast Panic Alarms

With just two clicks, you can send panic alarms, initiate evacuations, or start lockdowns. Our alerts include location details to help coordinate the response.

Multi-Site Alerts

Our system works for organizations with multiple locations. You can send and receive alerts across all your buildings, ensuring everyone is covered.

Reliable Push Notifications

In emergencies, push notifications ensure your messages reach mobile users, no matter where they are.

Multiple Alert Channels

We send alerts via email, SMS, and desktop notifications. This way, everyone gets the message, no matter their preferred method.

Real-Time Collaboration

Our 911 alerting feature allows staff to collaborate in real-time, sharing notes and comments to handle the situation better.

Easy Integration

Genesis Systems integrates with your existing cloud or on-premises telephone system, enhancing your current setup without major changes.

A reliable alerting system is essential for managing emergencies. Our solution ensures your team is informed and ready to respond quickly. Contact us today to learn how our alerting solutions can improve your emergency response.