March 16, 2015
Genesis Call Accounting, which previously was compatible with ShoreTel telephone systems, has added additional connection methods. Now, Genesis can connect to ShoreTel systems using both a serial interface (which provides all the call data for the day, once a day) or by extracting the call records every minute directly from the ShoreTel's internal SQL database.
This additional connectivity support gives ShoreTel users wanting call tracking the ability to have access to call records in a more timely manner than what is currently available from other solutions. Genesis Call Accounting supports real-time collection from Avaya (& Nortel), Cisco, ShoreTel, and hundreds of other telephone systems, both current and legacy models.