The move to cloud-hosted PBX systems is transforming how businesses communicate — not just for convenience and scalability, but for safety. With advanced features like real-time emergency alerts, geotargeted paging, and integration with overhead notification systems, hosted voice platforms now play a critical role in protecting staff during emergencies. 

Hosted PBX: A Foundation for Safer Communication

Hosted PBX systems eliminate the complexity and cost of managing on-site phone infrastructure. More importantly, they provide the flexibility and integration needed for modern safety tools like Genesis GenAlert. When someone dials 911 from a hosted system, GenAlert detects it instantly and sends alerts to the right people — by email, SMS, desktop popup, or even triggering strobes and overhead speakers. This ensures staff know exactly when and where an emergency is happening, giving them a head start before first responders arrive.

These alerts can include location details (floor, room, or zone), and every emergency call is logged for compliance, review, and incident tracking — a must for regulated industries or public-facing businesses.

 Multi-Channel Safety with SIP & Multicast Paging

In emergencies, seconds count. Genesis’s SIP & Multicast Paging ensures alerts reach everyone — even if they’re not at a desk. Messages can be delivered simultaneously to IP phones, overhead speakers, mobile devices, desktop screens, and digital signage. With multicast delivery, a single audio stream can be broadcast to multiple devices without overloading the network.

Even better, alerts can be targeted by location. Need to initiate a lockdown in one area, or send an evacuation notice to another? Genesis allows zone-based paging for precise, effective communication. It also supports accessibility by providing transcribed alerts for those with hearing impairments or in noisy environments.

Real-World Use Cases

• A hotel receives a 911 call from a guest room — staff are alerted instantly with the caller’s location and can respond before emergency services arrive.
• A school detects a threat in one building — an alert triggers lockdown instructions over the PA system, while staff in unaffected buildings receive standby instructions.
• A warehouse worker experiences a medical emergency — their supervisor receives an alert and dispatches help while paging nearby team members.

Final Thoughts

Migrating to a hosted PBX isn’t just about modernization — it’s a strategic move toward a safer, smarter workplace. When combined with Genesis’s GenAlert and SIP/Multicast Paging solutions, your communication system becomes a core part of your emergency response plan.

Stay connected. Stay protected. Make the move to hosted — and put safety first.

Contact Genesis to learn more!