As organizations increasingly adopt Microsoft Teams for unified communication, managing emergency alerts, analytics, and cost control becomes ever more critical—this is where Genesis’s Teams-integrated solutions shine. Genesis extends Teams by enabling real-time alerting on emergency calls (e.g. 911), automatically identifying caller location, and broadcasting notifications via overhead paging, desktop popups, and even mobile apps with guided response workflows. Our system also consolidates call and meeting data—capturing user-level details that Teams alone doesn’t readily provide—to generate robust reports for compliance, performance measurement, and usage tracking. An especially compelling benefit for large institutions, such as universities, lies in optimizing licensing: by pinpointing unused or under-utilized accounts or hardware, organizations have eliminated significant excess licensing costs, while still fulfilling all reporting and alerting obligations.

Contact Genesis today to learn more.

Are you considering moving your hotel phone system to RingCentral? Adding Genesis Call Accounting to your RingCentral hospitality platform takes your communications to the next level. Together, they give you not just a reliable phone system, but powerful insights, security, and control that directly improve guest satisfaction and operational efficiency.

Genesis Call Accounting provides real-time visibility into call activity across all departments and properties, helping you manage costs, optimize staffing, and deliver better service. With detailed reporting and call recording access, managers gain the tools to ensure accountability and consistent guest experiences.

Safety and responsiveness are also enhanced. GenAlert instantly notifies your team when an emergency call is placed, while Incident Aware supports real-time tracking and coordination during critical events. Together, they provide peace of mind for staff and guests alike.

By combining RingCentral with Genesis, hospitality organizations streamline operations, strengthen guest service, and ensure they are ready for both daily interactions and emergencies. Every call becomes an opportunity to improve the guest experience and build long-term loyalty.

To learn more, contact Genesis Systems today.

In the modern workplace, seamless communication and rapid response to emergencies are no longer optional—they’re essential. While RingCentral provides a powerful cloud communications platform, pairing it with Genesis Systems takes your environment to the next level, uniting communication, safety, and analytics in one cohesive solution.

Smarter Emergency Management: Genesis integrates directly into RingCentral to deliver advanced emergency alerting and management. When someone dials 911 or another critical number, Genesis automatically triggers alerts across multiple channels—mobile app, SMS, voice, email, and even on-site paging systems. With location-rich notifications, your team can respond faster to incidents like evacuations, lockdowns, or medical emergencies, ensuring no time is lost when it matters most.

Real-Time Incident Response: Emergencies don’t wait, and neither should your communication system. With Genesis, you can send real-time alerts that include precise GPS details and incident context. Whether it’s a drill, a weather event, or an urgent safety situation, Genesis gives staff and responders the information they need instantly, accessible on both mobile and desktop devices.

Extend Communication Beyond the Cloud: While RingCentral excels in cloud communication, Genesis bridges the gap to your on-site infrastructure. By leveraging multicast and SIP technologies, Genesis integrates with existing paging systems, eliminating the need for costly rip-and-replace strategies. This extends the reach of your emergency communications to every corner of your organization.

Unlock the Power of Call Analytics: Beyond safety, Genesis empowers smarter decision-making with detailed call tracking and analytics. Monitor usage, identify trends, control costs, and detect misuse or abuse. These insights turn your RingCentral environment into not just a communication system, but a data-driven tool for operational excellence.

Why Genesis + RingCentral?
Unified Platform: Manage calls, alerts, and incidents in one place.
Enhanced Safety & Compliance: Ensure rapid response and adherence to protocols.
Data-Driven Insights: Turn call activity into actionable intelligence.
Seamless Integration: Connect cloud and on-premise systems effortlessly

By combining RingCentral with Genesis, you’re not just adding features—you’re transforming how your organization communicates and responds. Emergencies are managed with precision, calls deliver valuable insights, and every message reaches its destination.

Elevate your RingCentral environment with Genesis—because communication and safety should always work hand in hand.

When emergencies happen, speed and clarity of communication matter. Genesis Systems, fully integrated with RingCentral, provides organizations with a powerful platform that unifies emergency alerting, incident tracking, and call management.

With Genesis, alerts can be dispatched instantly through multiple channels: SMS, voice, email, app notifications, and even overhead paging. Notifications can include GPS location data, giving responders the precise information needed to act quickly. Whether it’s a 911 call, a weather event, or a panic alarm, the system ensures that critical information reaches the right people at the right time.

What sets Genesis apart is its ability to integrate with existing on-site multicast and SIP paging equipment, amplifying messages across facilities for maximum reach. This bridges the gap between cloud-based RingCentral communications and the physical infrastructure already in place—without costly replacements.

Beyond emergency response, Genesis also enhances daily operations with detailed call analytics, usage tracking, and advanced reporting. These insights help organizations control costs, prevent misuse, and improve efficiency while keeping staff and stakeholders connected.

By choosing Genesis for your RingCentral system, organizations gain a unified, future-ready communication system that improves safety, compliance, and decision-making—ensuring that every call and every alert contributes to a smarter, safer workplace.

Contact Genesis to learn more.

In an emergency, every second counts. Overhead paging provides one of the fastest and most effective ways to communicate critical information to everyone in a building or campus. Overhead paging instantly broadcasts clear instructions to all occupants, ensuring no one is left uninformed.

 With a single announcement, staff can direct people to evacuate, shelter in place, or avoid hazardous areas. Paging systems can also be zoned, allowing targeted messages to specific areas without creating unnecessary panic elsewhere. This level of speed and control helps organizations maintain order, reduce confusion, and protect lives.

Overhead paging is a proven tool that complements modern emergency alerting systems, providing reliable, real-time communication when it matters most.

 Contact Genesis to learn more!

In today’s hospitality landscape, safety demands more than just protocols—it requires advanced technology to anticipate, respond to, and manage emergencies with precision. Incident Aware transforms traditional safety measures with cutting-edge features like two-click panic alerts, GPS-enabled incident reporting, and real-time collaboration tools. Seamlessly integrating with existing SIP and paging systems, it ensures streamlined communication across multiple channels, enabling hospitality teams to react faster and smarter. With features like geofence monitoring, GPS tracking, and mass notifications via SMS, email, or app, Incident Aware equips hotels and resorts with an all-encompassing safety solution built for modern challenges.

Modern hospitality businesses thrive on trust, and safety is at its core. Incident Aware not only enhances operational resilience but also ensures data-driven incident management through comprehensive reporting and records archiving. Its dynamic communication tools foster coordinated responses, while its seamless integration minimizes operational disruption. By investing in Incident Aware, hospitality leaders can harness the power of technology to create secure environments for both staff and guests, reinforcing their commitment to excellence. For more information, contact Genesis today!

Navigating a modern communication environment requires more than alerts—it demands foresight. That’s where Genesis’s Analytics & Insights solution plays a crucial role, delivering comprehensive visibility into your telephony data so you can optimize your operations, reduce cost, and prevent service failures before they happen.

Why Analytics & Insights Matters
Proactive Monitoring: Detect emerging issues—such as trunk saturation, bandwidth degradation, or anomalous usage—through real-time metrics and alerts. Spot telecom problems before users are affected.
Historical and Compliance Records: Preserve detailed records of call usage, system configurations, and performance for audits, disaster preparedness, or compliance mandates.
Capacity & Performance Management: Track trends in contact center performance or SIP trunk usage to forecast staffing needs, scaling requirements, and cost implications.
Security and Misuse Alerts: Detect unusual or potentially malicious phone system behavior—protecting your infrastructure and minimizing risk.

Key Capabilities
Responsive Dashboards & Reporting: Select from visual dashboards or deep dive into detailed analytics—including system capacity, call volumes, and cost metrics. Schedule automated reports in formats like Excel or PDF, and distribute them via email or internal channels.
Custom Alerts & Notification Paths: Set thresholds for issues—like contact-center delays, trunk overuse, or call anomalies—and trigger alerts that flow into Incident Aware's ticketing, task flows, and notification workflows.
Long-Term Data Retention & On-Demand Reporting: Maintain indefinite access to communication history with ad-hoc, historical, or scheduled reports. Users can generate insights anytime, without developer support.

What This Means for You
Operational Oversight: Gain total visibility into voice system usage trends and resource allocations across your organization.
Risk Mitigation: Identify telecom misuse or emerging performance concerns early—before they escalate.
Informed Strategic Planning: Use real data to forecast capacity needs, optimize infrastructure investments, and better support staffing decisions.
Compliance & Audit Assurance: Keep immutable, exportable records to satisfy regulatory or organizational reporting requirements.
Integrate with Incident Aware for Full-Spectrum Awareness

By feeding its data into Incident Aware, Analytics & Insights becomes part of a unified incident-management ecosystem. That means all relevant alerts, metrics, and performance anomalies are surfaced alongside real-time emergencies—accelerating response and improving situational clarity.

With Genesis's Analytics & Insights, you’re not just tracking voice data—you're turning it into strategic foresight. Track performance, forecast demand, detect misuse, and feed the right alerts into Incident Aware’s workflows. It’s comprehensive oversight for critical communications infrastructure—fueling smarter decisions and stronger safety.

In an increasingly unpredictable world, safeguarding communities during emergencies is more important than ever. Genesis Public Alerting delivers a unified, state of the art notification system designed for rapid, targeted outreach to residents and staff alike.

Key Features at a Glance

Mass Multi-Channel Delivery: Instantly reach the public via push notifications, SMS, email, social media, phone voice calls, and a dedicated public portal.
Geographic Precision: Broadcast alerts to specific areas using geo-targeting—ensuring updates are relevant to those affected.
Custom Templates: Create scenario-specific messages—whether for severe weather, public safety issues, or health advisories.
Incident Tracking & Reporting: Monitor each alert’s progress, view responder activity, and access detailed post incident analytics.
Rapid Emergency Actions: Staff can initiate lockdowns, evacuations, or panic alerts—complete with GPS data and auto-dial emergency calls.

Benefits for Municipalities & Organizations

Improved Awareness: Targeted alerts help residents take swift action, enhancing their safety.
Speedy Response: Multi-channel alerts work simultaneously, ensuring no time is wasted in crises.
Trust & Transparency: Consistent, accurate updates build confidence between authorities and communities.
Cost Efficiency: A scalable solution that avoids the high costs of traditional systems while maintaining broad reach.
Regulatory Compliance: Supports compliance with emergency notification standards and requirements.

Genesis Public Alerting is more than just a notification system—it’s a comprehensive tool for crisis management. By offering powerful, intuitive features like geo-targeted broadcasting, customizable templates, and real-time reporting, it empowers municipalities to communicate effectively during emergencies.

Reliable communication is essential in schools, for daily announcements, emergency alerts, and overall campus coordination. With Genesis Unified Paging’s SIP & Multicast Broadcasting, schools gain a flexible alerting solution that supports safety, accessibility, and operational efficiency.

Works with existing and future systems: Genesis integrates with on‑premises PBXs, cloud‑based voice systems, SIP phones, and multicast devices. Whether your school is using traditional systems or transitioning to VoIP, paging remains consistent across all platforms.

Reaches all endpoints, across all locations: Send live or scheduled messages to SIP desk phones, overhead speakers, desktops, mobile devices, email, SMS, and more. You can target specific buildings, zones, or the entire school district as needed.

Network-efficient broadcasting: Multicast streaming allows a single message to be delivered to many devices without overloading your network—ideal for school-wide or district-wide notifications. 

 Location-based targeting: Messages can be directed to specific areas—such as a single classroom wing, the gym, or outdoor spaces—based on urgency or relevance.

How Schools Benefit in Real-World Situations

Emergency Response: In critical events such as a lockdown, fire, or severe weather, staff can quickly broadcast clear alerts via voice, text, and visual displays. Different types of alerts can be directed to specific areas based on the situation.

Daily Announcements: Paging is available for scheduled or real-time announcements—such as class changes, bus updates, or event reminders—without needing to rely on a central intercom system.

Support for Remote and Hybrid Learning: Alerts and messages can include off-site staff and virtual classrooms, keeping all team members informed, regardless of location.

Genesis Unified Paging with SIP and Multicast Broadcasting gives schools a reliable, scalable way to manage daily communications and respond to emergencies. It enhances coordination, supports inclusive communication, and integrates with both current and future systems.

Interested in bringing unified paging to your school?
Contact Genesis Systems to learn how this solution can improve communication and safety across your campus.

Incident Aware is an intuitive app designed to streamline emergency communication and incident response.
It runs on both mobile devices and desktops, leveraging your existing infrastructure to instantly connect with staff and subscribers. The app supports GPS-tagged alerts, incident logging, media attachments, and remote device triggers—enhancing your ability to respond quickly and effectively.

Incident Aware automates routine communications with scheduled reminders, announcements, and safety alerts. Messages can be targeted by role, location, or zone and repeated on custom intervals—ideal for shift changes, drills, and recurring updates.

It bridges digital and physical alerting by triggering overhead pages in multiple zones and initiating lockdowns, evacuations, or panic alerts from any device. Multi-channel delivery—including push, SMS, email, and paging—ensures messages reach the right people, wherever they are.

Contact genesis today to learn more!