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Telemanagement Info, Industry News, Available Services & Solutions


GenAlert Real-Time 911 Alerting Now Supports Mitel!

by Nathan April 21, 2021

Genesis is excited to announce our GenAlert real-time 911 alerting solution is now compatible with Mitel Phone Systems!

Many Mitel users already use our Call Tracking solution for managing staffing resources and telephone use (and misuse), and can now add real-time alerting to greatly improve on-site awareness and emergency response time. The issue with standard call-accounting-based alerting solutions is that they only notify you once the call has completed (hung up).

Since real emergency calls are rarely terminated prior to emergency services arriving on-site, staff often have no idea anything is happening until help is already on-site. Since staff are the closest responders - and are certainly more familiar with the premises - they need to be the first people to know when there's an issue requiring emergency help. Response can then start immediately, staff can coordinate and both attend to the emergency and be ready to direct Fire, Police and EMS services prior to their arrival. 

Mitel users can receive alerts via a combination of desktop-based alerts, in-app notifications on Android & iOS devices, emails, SMS messages, and custom integrations with strobe lights and other equipment. Combining all these paths, it's nearly impossible for your staff to not be immediately aware there's an emergency in progress that requires their help.

 

When adding in our call tracking & reporting solution and our app-based incident tracking & mass notifications, the overall solution provides the most comprehensive reporting, tracking, and alerting solution for Mitel users of any size.

Contact Genesis for more information on our Mitel-compatible solutions and how we can help you meet your custom requirements! 

Genesis Supports Microsoft Teams 9-1-1 Notifications + Call Tracking & Reporting

by Nathan April 16, 2021

Genesis Systems has recently added support for Teams in both our GenAlert 911 Alerting and Call Tracking & Reporting solutions!

Now, locations using Microsoft Teams (either solely, or as a component in their telephony environment) can extend their real-time emergency awareness and greatly improve on-site emergency response time.

You simply cannot be too informed in the event of emergencies, and this is why GenAlert provides flexible, real-time multi-path alerting which includes emails, SMS, desktop alerts, triggering on-site physical equipment, in-app alerts, and even integrations with social media platforms.

Likewise with call tracking; many Teams users complain about the reporting and data natively available, especially when attempting to generate consolidated reports for business units and specialized reports, not to mention users who rely on call analytics in day-to-day operations.

Genesis Call Accounting & Tracking provides Teams users with flexible, easy-to-use reporting that can be customized to your requirements, delivered on any schedule you need, and can even alert you to misuse or account compromises. Genesis has been the standard for many of the largest organizations for over 35 years, and this legacy continues now for Teams users.

Contact Genesis Sales for more information!

1-888-993-2288

Genesis Systems' GenAlert Awarded RingCentral's Application of the Year!

by Nathan February 9, 2021

Genesis Systems is proud to be the recipent of RingCentral's 2020 Application of the Year award! Genesis has worked tirelessly since 2018 to build and enhance our RingCentral-compatible alerting solution. This award recognizes the ongoing efforts of both Genesis and RingCentral staff to improve on-site safety for organizations of all sizes.

 

GenAlert is the most feature rich, cost effective emergency management solution for RingCentral & compatible platforms (including Avaya Cloud Office, Office@Hand, TELUS Business Connect, etc.). Add our Incident Aware alerting & mass notification app and expand your capabilities to additionally include smartphone push notifications, location tracking and alerting, manual incident creation and tracking, real-time 2-way communication options and much more.

Check out GenAlert in the RingCentral App Gallery and contact us at sales@buygenesis.com or 1-888-993-2288 to find out more about GenAlert for RingCentral, and how we can help you dramatically improve your on-site emergency response.

What's Minimally Involved in Keeping Safe?

by Nathan March 18, 2020

For many, the current and upcoming 911-related legislation is a bit confusing. Some compliance deadlines have already passed, others are upcoming, and there's general confusion around which of these deadlines affect you.

Even though many organizations aren't explicitly required to (yet), I strongly encourage everyone to minimally start with implementing on-site alerting. This is both the least expensive component and where the greatest enhancement to on-site safety and response is realized. Additionally, it's either mandatory now or will be for your organization in the not-so-distant future.

Getting the location information to the answering PSAP is important, no question. This information helps PSAPs and their responding agencies in determining where to respond to (especially important for large campuses, multiple location organizations, or multi-floor buildings). Especially when help is several minutes away already, routing responders to the correct area is absolutely critical in ensuring help is not delayed in any way.

But what about those who are in the best position to provide immediate assistance? The often under-appreciated reality is that help is already on-site and available. Whether it be your security, first-aid, or in reality, any staff, you already have resources on-site and ready to assist prior to first responders arriving. This help comes in the moments when it is most critical.

On-site staff are able to respond immediately, and are in a position where they can start providing care immediately. Additionally, staff can prepare access for first responders, and be ready to direct them efficiently to where the emergency is once on-site. These realities all dramatically improve response time both prior to, and once first-responder help has arrived on-site.

Contact Genesis Systems for more information on E911, immediate emergency on-site alerting, and the features available to help improve your on-site emergency responses. These solutions provide improvements in response time of several minutes, at a time when every second counts.

Genesis Solutions Support Mixed Avaya + RingCentral Environments!

by Nathan February 18, 2020

It's becoming more and more common for UC delivery to be either fully-cloud-based, or using a combination of hybrid/mixed solutions. While very few organizations are fully cloud, and most are relying on a number of different cloud and on-premises solutions for providing their overall UC solution.

Since last year's announcement of Avaya / RingCentral Strategic Partnership, many Avaya users' migration paths have shifted. Where Avaya-hosted IP Office or CM-based solutions may have been the logical, simple path before, there is uncertainty with the shift and just how RingCentral will fit into your overall UC solution, the potential complications, and how you'll manage everything.

The Good News is that you're not alone, and that you're covered with Genesis whether you're using Avaya, RingCentral, or a continuously changing combination of both.

We've designed our solutions with specific features for users of Avaya and RingCentral. Migrating to RingCentral is extremely simple for current or prospective Avaya (or other) system users - our solutions are feature rich and handle the day-to-day administration automatically. Genesis solutions are portable to the cloud as well, we can move your software to the cloud anytime. Contact us for more information.

Remembrance Day

by Lisa November 8, 2019

Genesis Systems will be closed on Monday, October 11th for Remembrance Day.

Customers subscribed to our 24-7 support package are unaffected by holiday closures. 

Our office will re-open on Tuesday, October 12th with regular business hours.

Real-Time 9-1-1 Alerting updates, including Call Recording, Automatic Emailing and more for RingCentral!

by Nathan November 7, 2019

Our Genesis GenAlert real-time 911 / lockdown alerting solution has been compatible with RingCentral (and Telus Business Connect) for some time now, and the user feedback has been very positive. As more and more users migrate to RingCentral-powered solutions, we're increasingly working more and more users with unique alerting and recording requirements.

RingCentral users, especially those either using or migrating away from on-premises systems, likely need some level of tracking, alerting, and recording for customer and staff safety and compliance with regulations. For some, the basic-type reporting may suffice, but in nearly all cases there is still a significant need for enhanced tools to handle the mass notification and emergency alerting needs.

A few of the unique needs our alerting solution has been able to fill:

  • Enabling call recording automatically based on call criteria, with auto recording downloading and emailing after call completion
  • Automatic location lookup / retrieval at the time of the emergency call (included in the alerts)
  • Real-Time, Multi-Path alerts (emails, SMS, Glip, overhead audible, etc.) customized for different types of emergencies
  • Extensive location filtering for separate buildings, floors, addresses, etc. based on extension location
  • Real-time conferencing / supervision in of security staff for emergency calls (presently testing)

These are just a few of the unique requirements we've been able to accommodate to date.

When adding in our call tracking and reporting solution, the overall solution provides the most comprehensive reporting, tracking, and alerting solution for RingCentral users of any size.

Contact Genesis for more information on our RingCentral-compatible solutions and how we can help you meet your custom requirements! 

Thanksgiving Holiday Hours

by Lisa October 11, 2019

Genesis Systems will be closed on Monday, October 14th for Thanksgiving.

Customers subscribed to our 24-7 support package are unaffected by holiday closures. 

Our office will re-open on Tuesday, October 15th with regular business hours.

Canada Day Hours

by Lisa June 28, 2019

On behalf of all us at Genesis we'd like to wish all a happy and safe Canada Day weekend! 

Our offices will be closed on Monday July 1 and we will be resuming normal business hours on Tuesday July 2. Customers subscribed to our 24/7 support package are unaffected by holiday closures. 

Happy Birthday Canada!

Added - Cisco Business Edition 4000 Support!

by Nathan June 6, 2019

The Cisco Business Edition 4000 is Cisco's latest hosted unified communications solution specifically designed for small and medium sized businesses.

Are you a Cisco BE4000 user? If so, you may have noticed there are a few built-in reports available, and also that they are basic, generally inflexible, and probably not providing you with the information you need. Report output options are comparatively limited as well, if you are looking for a report that you can modify, you're out of luck.

The good news is that Genesis Call Accounting is compatible with BE4000 systems, and provides you with all the reports and flexible options you have when using Genesis with other phone systems. Especially useful for users needing call information separated out by extension / department for customer bill-backs, analysing calls and traffic analysis by location called / called from for marketing tracking, exception call reporting for identifying misuse and potential system hacks / issues, busy time identification for staffing insight, and a TON of other uses.

Since the BE4000 is still relatively new, many features (such as providing us with call records) are not fully developed, and due to this we will continually monitor and further improve our solution as the BE4000 solution matures, and the ability to report on new information becomes available. Contact Genesis for more information on our BE4000-compatible solution, and how we can improve your reporting!