In a hospitality industry driven by data and service, efficiency, responsiveness, and cost control are more critical than ever. For hotels looking to modernize their operations and gain deeper insights into communication trends, migrating to a hosted phone analytics solution is a smart, forward-looking move. Genesis Call Analytics is a cloud-based platform designed to simplify telecom management while enhancing guest service and operational oversight.

Why Go Hosted?

Legacy on-premises systems are costly to maintain, difficult to scale, and often lack the flexibility today’s hospitality operations demand. By moving to a hosted environment, hotels can eliminate infrastructure headaches, reduce overhead costs, and access real-time analytics from anywhere. With Genesis Call Analytics, everything you need is securely managed in the cloud—no servers to maintain, no upgrades to worry about.

Purpose-Built for Hospitality

Genesis Call Analytics is tailored to meet the unique needs of hospitality environments. Whether you're running a single boutique hotel or managing multiple properties, this cloud-based platform provides visibility into call trends, staff performance, 911 reporting and communication expenses across all your locations.

Key Benefits of Hosted Call Analytics for Hotels

• Simplified Operations: No more managing complex hardware or worrying about maintenance. Everything is hosted, secured, and updated automatically.
• Real-Time Call Monitoring: Track call activity across reception, departments, and service areas to ensure prompt responses and optimize staffing levels.
• Proactive Alerts: Get notified via SMS, email, or audible alarms about 911 calls, misuse, or unusual call patterns—helping ensure guest safety and reducing liability.
• Custom Reports: Access hundreds of built-in reports or create your own to log calls for compliance, audit staff performance, or justify operational changes.
• Geographical Insights: Identify where your calls are coming from and assess the effectiveness of regional marketing campaigns.

A Foundation for Growth and Safety

Because Genesis is a hosted solution, it scales effortlessly as your business grows. Whether you open new properties or expand your service lines, Genesis ensures you’re always in control. It also integrates seamlessly with other Genesis tools like GenAlert and Incident Aware, allowing you to combine phone analytics with real-time emergency alerts and safety protocols—all in one hosted ecosystem.

Take the Next Step

Migrating to a hosted call analytics platform isn’t just about modernizing—it’s about future-proofing your business. With Genesis Call Analytics, hotels gain the tools they need to enhance guest service, improve staff performance, and maintain a safe, efficient operation—all without the burden of on-premise infrastructure.

Make the switch to hosted. Optimize smarter. Serve better. Stay connected

 Contact Genesis Today!

Genesis Call Analytics is a cloud-based reporting solution that turns your Webex call data into actionable insights. It helps you track call trends, monitor staff performance, and manage communication costs with ease.

Key Benefits:

• Analyze call activity across departments, front desk, and reception to identify peak times and staffing needs.

• Detect misuse and emergencies with alerts for 911 calls and suspicious activity via email, SMS, or audible notifications.

• Review historical and real-time data to support compliance, investigations, and operational planning.

• Geographical call analysis helps measure the effectiveness of regional marketing efforts.

• Improve service levels by monitoring response times and customer interactions.

• Optimize usage and capacity with hundreds of customizable reports.

Seamlessly integrate with GenAlert and Incident Aware to enhance safety and emergency response across your organization. Contact Genesis today for more information.

The hospitality industry thrives on delivering exceptional guest experiences, but behind the scenes, ensuring safety for both guests and staff is just as crucial. Hotels, motels, and resorts face unique security challenges, from emergency response coordination to tracking incidents in real-time. Adopting a comprehensive safety solution like Genesis Systems not only enhances security but also improves operational efficiency and guest satisfaction. Here’s why every hospitality business should integrate Genesis Systems’ safety solutions today.

1. Real-Time Emergency Alerts for Swift Action: When emergencies happen, every second counts. Genesis Systems enables hotel staff to receive instant notifications about 911 calls, panic alarms, and suspicious activity, ensuring a rapid response. Through SMS, email, voice calls, and even visual alerts, security personnel and management stay informed, minimizing risk and preventing incidents from escalating.

2. Automated Incident Reporting for Compliance & Transparency: The hospitality industry is highly regulated, and proper documentation of safety incidents is essential for compliance and liability protection. Genesis Systems automates the incident reporting process, creating a digital record of all security events, including response times and resolution details. This ensures no critical information is lost and provides an auditable history for compliance and internal reviews.

3. Seamless Integration with Property Management Systems (PMS): Hotels operate with various technologies to manage guest services, reservations, and billing. Genesis Systems seamlessly integrates with most property management systems, allowing for real-time data synchronization. This ensures emergency notifications, guest call logs, and billing records are accurately tracked without additional administrative burden.

4. Data-Driven Safety Insights to Optimize Operations: Genesis Systems provides powerful analytics that help hoteliers track trends in safety incidents, call activity, and emergency response times. By leveraging these insights, management can make informed decisions on staff training, security protocols, and operational improvements, ultimately creating a safer environment for guests and employees alike.

5. Multi-Property Management for Consistent Safety Standards: For hotel chains and multi-location operators, maintaining consistent safety protocols across all properties is a challenge. Genesis Systems offers centralized monitoring and reporting, ensuring that safety measures are standardized, performance metrics are easily accessible, and incidents are documented uniformly across all locations.

6. Protecting Guests & Staff for Long-Term Success: A safe hospitality environment leads to higher guest satisfaction, positive reviews, and repeat business. With Genesis Systems, hoteliers can proactively prevent security risks, respond quickly to emergencies, and create a reputation for prioritizing safety. Staff also benefit from increased security, knowing they are protected and supported in case of incidents.

Guest expectations continue to evolve, and safety is now a top priority when choosing accommodations. By adopting Genesis Systems’ safety solutions, hospitality businesses can enhance security, streamline incident response, and boost operational efficiency. Contact Genesis today to learn more

In the hospitality industry, smooth communication and efficient operations are essential for delivering great guest experiences. Genesis Systems, integrated with RingCentral, offers solutions that boost communication, streamline operations, and ensure safety. Here’s how Genesis makes a difference:

1. Real-Time Emergency Alerts & Incident Reporting

• Genesis ensures safety with instant notifications for emergencies like 911 calls or suspicious activity, allowing staff to respond rapidly. Automated incident reporting provides a thorough record of safety events, making compliance and transparency simple.

2. Seamless PMS Integration

• Sync billing and communication data with your property management system (PMS) for faster check-outs and accurate revenue tracking. Genesis also streamlines call management, enabling real-time tracking of calls, adding charges directly to guest folios, and helping generate revenue while improving operational efficiency.

3. Data-Driven Insights & Multi-Site Management

• Access comprehensive analytics to make data-driven decisions, optimize staff resources, and enhance service quality. Genesis also supports managing multiple properties from a single platform, ensuring consistency across locations without complex infrastructure changes.

Transform Your Hospitality Business

Genesis Systems helps your property enhance communication, improve safety, and optimize operations, delivering a seamless experience for both guests and staff.