by lisa
June 29, 2018
On behalf of all us at Genesis we would like to wish our neighbours to the South a Happy 4th of July!
by lisa
June 29, 2018
On behalf of all us at Genesis we'd like to wish all a happy and safe Canada Day weekend! Check out Canada Day 2018 Celebrations to see what's going on in your community.
Our offices will be closed on Monday July 2 and we will be resuming normal business hours on Tuesday July 3. Customers subscribed to our 24/7 support package are unaffected by holiday closures. If you'd like more information on our after-hours or 24/7 support options contact Genesis Sales at 1-888-993-2288 or sales@buygenesis.com.
Happy Birthday Canada!
by Nathan
June 4, 2018
As many RingCentral users quickly realize, call reporting isn't as real-time or accurate as they'd like. Daily call logs are not available until the following day, and the built-in reporting can show issues (e.g. excessive missed calls) which aren't actually occurring but are a result of having more unique installations. Users are increasingly contacting us as their need for timely access to accurate information is not being fulfilled.
We've not only identified the issues that cause most users frustration, but have designed our reporting from the ground up to avoid these issues entirely, while handling the unique challenges of the RingCentral system. The interfaces available to developers - while powerful and reliable - aren't designed for ongoing data collection & reporting like what a typical Call Accounting / Tracking solution would use, and because of this, require an entirely differently designed solution.
The available interfaces however allow for features which are not possible in standard Call Accounting solutions. Some of these reduce the amount of direct administration necessary, others provide access to more timely information, and improve staff safety.
Anyone familiar with RingCentral's built-in reporting will appreciate the flexible reporting and report delivery options built-in to our fully RingCentral-designed solution. Contact us to see how Genesis Call Accounting for RingCentral improves your business oversight, safety, and ultimately, performance.
