In today’s hospitality landscape, safety demands more than just protocols—it requires advanced technology to anticipate, respond to, and manage emergencies with precision. Incident Aware transforms traditional safety measures with cutting-edge features like two-click panic alerts, GPS-enabled incident reporting, and real-time collaboration tools. Seamlessly integrating with existing SIP and paging systems, it ensures streamlined communication across multiple channels, enabling hospitality teams to react faster and smarter. With features like geofence monitoring, GPS tracking, and mass notifications via SMS, email, or app, Incident Aware equips hotels and resorts with an all-encompassing safety solution built for modern challenges.

Modern hospitality businesses thrive on trust, and safety is at its core. Incident Aware not only enhances operational resilience but also ensures data-driven incident management through comprehensive reporting and records archiving. Its dynamic communication tools foster coordinated responses, while its seamless integration minimizes operational disruption. By investing in Incident Aware, hospitality leaders can harness the power of technology to create secure environments for both staff and guests, reinforcing their commitment to excellence. For more information, contact Genesis today!

Navigating a modern communication environment requires more than alerts—it demands foresight. That’s where Genesis’s Analytics & Insights solution plays a crucial role, delivering comprehensive visibility into your telephony data so you can optimize your operations, reduce cost, and prevent service failures before they happen.

Why Analytics & Insights Matters
Proactive Monitoring: Detect emerging issues—such as trunk saturation, bandwidth degradation, or anomalous usage—through real-time metrics and alerts. Spot telecom problems before users are affected.
Historical and Compliance Records: Preserve detailed records of call usage, system configurations, and performance for audits, disaster preparedness, or compliance mandates.
Capacity & Performance Management: Track trends in contact center performance or SIP trunk usage to forecast staffing needs, scaling requirements, and cost implications.
Security and Misuse Alerts: Detect unusual or potentially malicious phone system behavior—protecting your infrastructure and minimizing risk.

Key Capabilities
Responsive Dashboards & Reporting: Select from visual dashboards or deep dive into detailed analytics—including system capacity, call volumes, and cost metrics. Schedule automated reports in formats like Excel or PDF, and distribute them via email or internal channels.
Custom Alerts & Notification Paths: Set thresholds for issues—like contact-center delays, trunk overuse, or call anomalies—and trigger alerts that flow into Incident Aware's ticketing, task flows, and notification workflows.
Long-Term Data Retention & On-Demand Reporting: Maintain indefinite access to communication history with ad-hoc, historical, or scheduled reports. Users can generate insights anytime, without developer support.

What This Means for You
Operational Oversight: Gain total visibility into voice system usage trends and resource allocations across your organization.
Risk Mitigation: Identify telecom misuse or emerging performance concerns early—before they escalate.
Informed Strategic Planning: Use real data to forecast capacity needs, optimize infrastructure investments, and better support staffing decisions.
Compliance & Audit Assurance: Keep immutable, exportable records to satisfy regulatory or organizational reporting requirements.
Integrate with Incident Aware for Full-Spectrum Awareness

By feeding its data into Incident Aware, Analytics & Insights becomes part of a unified incident-management ecosystem. That means all relevant alerts, metrics, and performance anomalies are surfaced alongside real-time emergencies—accelerating response and improving situational clarity.

With Genesis's Analytics & Insights, you’re not just tracking voice data—you're turning it into strategic foresight. Track performance, forecast demand, detect misuse, and feed the right alerts into Incident Aware’s workflows. It’s comprehensive oversight for critical communications infrastructure—fueling smarter decisions and stronger safety.

Genesis Call Accounting & Phone Analytics is a comprehensive, cloud-based solution that integrates seamlessly with MEWS Property Management Systems.

Designed specifically for the hospitality industry, our platform delivers clear and actionable insights into telephone usage, including customer billbacks, performance metrics, usage trends, detailed analytics, misuse detection, and 911 call reporting. Customizable reports allow you to focus on the data that matters most to your property.

Whether you operate a boutique hotel or a large corporate chain, Genesis Call Accounting & Phone Analytics is an easy-to-use solution that helps you manage communications more efficiently.

To learn more about pricing or to get started, simply contact us—our sales team is ready to assist you with tailored solutions and account setup.

Mews x Genesis Call Accounting | The Hospitality App Store

Businesses rely on phone systems to stay connected—but without visibility into usage, performance, and cost, it’s hard to manage them effectively. Genesis Call Analytics provides clear, actionable reporting for Hosted PBX environments, helping organizations monitor call activity, control costs, and respond to issues in real time.

What Genesis Call Analytics Delivers

Genesis is a cloud-based reporting solution designed to give you control over your telecom operations. It helps you:

• Track call trends across front desks, departments, and extensions
• Analyze staff performance and adjust staffing based on call volume
• Identify telephone misuse, abuse, and emergency calls (e.g., 911)
• Review real-time and historical call data to spot patterns and optimize operations
• Get alerts via email, SMS, or audible notifications for critical events or anomalies
• Log calls for legal compliance, including 911 documentation and investigation support
• Run geographic analysis to measure call volume by region and evaluate marketing impact

Reporting and Alerting That Work for You

With many built-in customizable reports, Genesis supports everything from basic call logging to advanced performance and capacity analysis. If a call volume spike occurs or a 911 call is placed, you'll be notified immediately—allowing your team to act quickly.

Genesis Call Analytics integrates with GenAlert and Incident Aware, providing a unified solution for call monitoring and workplace safety. Together, these tools offer complete visibility and control over your phone system and emergency response processes. Contact Genesis today!

Are you struggling to keep track of call activity across your business? Do you know how efficiently your team handles customer interactions? Are missed calls, misuse, or inefficiencies impacting your operations?

Effective call management is crucial for businesses looking to optimize operations, improve customer service, and ensure security. With advanced call analytics, companies can gain valuable insights into call activity, monitor trends, detect misuse, and analyze call patterns. These insights help businesses streamline communications, enhance employee productivity, and support compliance efforts. Whether used in customer support centers, sales teams, or internal operations, call analytics empowers organizations to make data-driven decisions, improve resource allocation, and maintain a well-managed communication environment.

Contact Genesis to learn more about our solutions.

Genesis is your all-in-one solution for actionable call insights for your Webex System. With Genesis you gain access to clear usage reports, performance metrics, detailed analytics, misuse detection, 911 call reporting, and more.

Genesis Call Analytics is an easy-to-use, cloud-based platform designed for businesses of all sizes, industries, and applications.

Our sales team is ready to assist you with a competitively priced solution, tailored to your specific use case. All Genesis solutions include setup and support. To get started, contact us today!

In the hospitality industry, smooth communication and efficient operations are essential for delivering great guest experiences. Genesis Systems, integrated with RingCentral, offers solutions that boost communication, streamline operations, and ensure safety. Here’s how Genesis makes a difference:

1. Real-Time Emergency Alerts & Incident Reporting

• Genesis ensures safety with instant notifications for emergencies like 911 calls or suspicious activity, allowing staff to respond rapidly. Automated incident reporting provides a thorough record of safety events, making compliance and transparency simple.

2. Seamless PMS Integration

• Sync billing and communication data with your property management system (PMS) for faster check-outs and accurate revenue tracking. Genesis also streamlines call management, enabling real-time tracking of calls, adding charges directly to guest folios, and helping generate revenue while improving operational efficiency.

3. Data-Driven Insights & Multi-Site Management

• Access comprehensive analytics to make data-driven decisions, optimize staff resources, and enhance service quality. Genesis also supports managing multiple properties from a single platform, ensuring consistency across locations without complex infrastructure changes.

Transform Your Hospitality Business

Genesis Systems helps your property enhance communication, improve safety, and optimize operations, delivering a seamless experience for both guests and staff.

Genesis offers a wide range of solutions to enhance organizational connectivity, including emergency alerting (E911), call accounting, incident tracking, and contact center monitoring. You can integrate on-premises, cloud-hosted, and SaaS TeleManagement solutions seamlessly. With features like traffic analysis and public alerting, Genesis ensures secure and efficient communication. You can customize solutions through their interactive Solution Designer or consult directly with experts by scheduling one-on-one meetings to tailor your connection needs to your unique environment.

Learn more at Genesis Systems.

Genesis Call Accounting is an advanced cloud-based solution that seamlessly integrates with your RingCentral system, enhancing your organization's telecommunications intelligence. It offers precise control over costs, performance, usage, and system security through a range of dynamic features designed to optimize your communication infrastructure.

 Core Features:

 Automated & Customizable Reporting: With Genesis, receive tailored summarized reports or detailed analytics directly to your inbox, facilitating swift and informed decision-making through automated and flexible reporting capabilities.

 Streamlined Call Management: Genesis offers seamless navigation of call logs, concise management summaries, detailed call analysis, and precise access to recordings, ensuring efficient oversight and restricted access to communication data.

 Centralized Oversight for Multi-Site Operations: Genesis ensures standardized reporting and vigilant monitoring across all sites and remote workers, simplifying communication management while proactively detecting unauthorized activity.

Discover the future of communication management with Genesis Call Accounting, where every detail is an opportunity for growth. With Genesis and RingCentral, you're not just implementing a solution, you're investing in a future where communication management is intuitive, answers are easily accessible, emergencies are effectively handled, and every call brings valuable insights.

Choose Genesis for smarter, safer and more strategic communication and emergency management solution.