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Avaya DevConnect Technology Partner

Genesis Celebrates over 30 years in business.

Genesis Systems is a telecom software development company that specializes in unified management and reporting solutions. All Genesis products are available in client and web based versions. Genesis Systems has been offering top quality products and services to our customers for over 30 years.

Genesis has recently expanded our GenSwitch (MACs) switch management application to support the Avaya CM platform, in addition to the already supported Avaya CS1000 and Meridian PBX platforms. This expanded compatibility is now generally available.

GenSwitch - is a very powerful and graphical single/multi-site switch management package for performing MACs / Moves, Adds and Changes to your Avaya CM or CS1000 PBX system. GenSwitch represents a whole new generation in switch management by removing the complexities found in other packages. GenSwitch fully integrates and shares information with other Genesis reporting and management software to avoid duplicate entry.

Genesis Call Accounting Software - our reliable and easy to use software has been fully re-designed and re-written to be even more powerful and easier to use. Our brand new Professional Series features an incredibly easy to use graphical user interface unlike anything else on the market today. Genesis Call Accounting, like all Genesis products, is available in both client and web based versions. Genesis Call Accounting software versions include Business, Hotel/Motel & Hospitality, Multi-site, Multi-switchboard and Multi-tenant available in both Professional, Express and Ultra-Lite versions.

GenAlert - a powerful real-time emergency reporting package that detects when 911 is called and immediately notifies you. GenAlert notifies you the second an emergency call is placed, not after the call is terminated like standard call accounting. GenAlert has been designed to alert as many people as you wish via SMS text message, screen pop, email, and even sounding alarms.

Genesis Traffic Manager - accumulates switchboard traffic information and performs detailed traffic studies, *what if* modeling, and produces concise management reports for single or multiple sites.

Genesis Contact Center Manager (CCM) - captures ACD statistical information from your switchboard on the performance of your Agents, Positions, Queues and Trunk Routes for single or multiple sites. Detailed historical performance measurement reports are then produced.

Genesis COPS Fraud Detection - is a telephone fraud detection and reporting package that alerts you by email, cell phone, fax, or pager of any suspect calls.

Genesis 911 - accumulates 911 caller information, assembles it and produces a full range of comprehensive *real time* 911 Communication Center reports. These reports are used for capacity planning and historical call investigations. Genesis 911 can also share data with our Call Accounting software versions to provide you with even more information.