Genesis offers a wide range of solutions to enhance organizational connectivity, including emergency alerting (E911), call accounting, incident tracking, and contact center monitoring. You can integrate on-premises, cloud-hosted, and SaaS TeleManagement solutions seamlessly. With features like traffic analysis and public alerting, Genesis ensures secure and efficient communication. You can customize solutions through their interactive Solution Designer or consult directly with experts by scheduling one-on-one meetings to tailor your connection needs to your unique environment.

Learn more at Genesis Systems.

Genesis Systems should be a top consideration when selecting a safety app due to its comprehensive alerting and incident management features.

Our Incident Aware platform excels in providing real-time, location-rich notifications via multi-channel communication methods, ensuring that all staff—both on and off-site—receive critical alerts simultaneously through emails, SMS, mobile, and desktop notifications​. The platform seamlessly integrates with existing phone systems and other hardware, enhancing emergency response without disrupting current operations​. Incident Aware has customizable workflows and incident-specific collaboration tools, including checklists, chat, and multimedia sharing, streamlining the response process, ensuring thorough and accurate incident management​. These features make Genesis Systems a powerful choice for improving workplace safety.

Contact Genesis today to learn more about our Feature rick safety alerting app, Incident Aware.

Workplace violence is an ever-present threat that requires a proactive and efficient response mechanism. Genesis, through its Incident Aware platform, offers a comprehensive solution tailored to meet the demands of modern workplaces. Here’s why Genesis stands out as the ideal system for addressing workplace violence:

 Seamless Communication and Coordination Incident Aware is designed to significantly enhance two-way internal and external communications. By leveraging both mobile devices and desktops, the platform ensures that you can instantly connect with your subscribers, facilitating precise and timely responses to critical events. This feature is crucial in a workplace violence scenario, where immediate communication can prevent escalation and ensure swift action.

 Real-Time Alerts and Notifications One of the standout features of Incident Aware is its ability to provide real-time alerts with GPS locations. This is essential for quickly identifying and responding to incidents of workplace violence. The platform can broadcast messages with special instructions, trigger remote devices, and streamline your record-keeping process. By automating workflows with customizable checklists, Incident Aware simplifies and optimizes your response to any violent event, ensuring that nothing is overlooked.

 Comprehensive Incident Management Incident Aware’s configurable layout is designed to guide your staff through capturing all necessary information. With preset questions, checklist items, and instructions to upload relevant photos, videos, and audio, your team can document incidents thoroughly and accurately. The incident-specific chat feature allows for real-time collaboration, ensuring that all team members are on the same page.

 Flexible and Immediate Notifications In a crisis, timely and flexible notifications are crucial. Incident Aware’s notification system ensures that both staff and public recipients are informed when new information is added or tasks are completed. The compelled response options can proactively seek acknowledgment of incident alerts, ensuring that everyone is aware and responsive to the situation at hand.

 Advanced Panic Alarms and Emergency Procedures Incident Aware allows for the initiation of location-rich panic alarms, evacuations, or lockdowns, which are critical in managing workplace violence incidents. The ability to send and receive alerts from multiple buildings or locations and trigger cascading notifications ensures comprehensive coverage and quick dissemination of information.

 Multi-Channel Alert Distribution To ensure no one misses critical alerts, Incident Aware can distribute simultaneous alerts via email, SMS, mobile, voice, desktop apps, and overhead pages. This multi-channel approach ensures that all staff members, whether on-site or off-site, are immediately informed of any emergencies.

Integration with Existing Systems Incident Aware seamlessly integrates with your existing cloud or on-premises phone system, ensuring that the implementation of the platform is smooth and does not disrupt your current operations. This integration capability allows you to leverage your existing resources while enhancing your emergency response framework.

Incident Aware provides a powerful and comprehensive solution for managing workplace violence. By improving communication, ensuring real-time alerts, and providing a detailed incident management system, Genesis helps organizations respond effectively to violent incidents, protecting employees and minimizing potential harm. With its advanced features and seamless integration capabilities, Genesis is the right choice for any company looking to enhance their workplace violence prevention an

Genesis’s Emergency Notification Solutions offers an integrated suite of tools designed to recognize and respond to on-site emergencies, making it an ideal match for your company. The solution detects emergency calls the moment they are initiated and pulls information from various sources to determine the appropriate alert recipients, the method of alert, the information to include, and any additional actions to take. This ensures a comprehensive and efficient response to emergencies, enhancing overall safety and awareness within your organization.

Genesis’s Emergency Notifications Solutions provide on-site alerting, significantly improving staff awareness and safety during critical times. Without the right tools, emergencies can go unnoticed until emergency services arrive, wasting valuable time and potentially jeopardizing safety. This is particularly important for larger organizations, those with after-hours workers, and in the context of the trend towards fewer staff working on-site. With Genesis you can receive alerting capabilities via desktop and web apps, emails, SMS, text-to-speech, and paging ensure that the right staff are notified promptly and accurately.

Contact Genesis today to see if our Emergency Notifications Solutions are the right fit for your business.

Genesis' Emergency Alerting & Management Solutions provide a sophisticated and comprehensive approach to emergency response, seamlessly blending rapid alerting and on-site paging with meticulous incident management. This integrated solution significantly enhances your organization's safety protocols. Let’s explore how overhead paging, when integrated with Genesis' Incident Aware, can revolutionize your emergency response strategy.

 One of the standout features of Incident Aware is its ability to initiate pages and alerts from a single platform. Alerts can be broadcast over a variety of channels, including SIP phones, multicast devices, email, SMS, desktop computers, mobile devices, fire and alarm panels, and more. This multi-channel communication ensures that everyone receives critical information promptly, regardless of their location or the device they are using.

 Reach out to Genesis today to discover how our solutions can benefit your organization.

Keeping your team safe during emergencies is crucial. Genesis Systems has Alerting Solutions to help you manage emergencies efficiently and keep everyone informed. Here’s how our system can make a difference:

Quick and Easy Notifications

Alert selected groups or notify all staff members about on-site emergencies quickly. This ensures everyone knows what’s happening right away.

Fast Panic Alarms

With just two clicks, you can send panic alarms, initiate evacuations, or start lockdowns. Our alerts include location details to help coordinate the response.

Multi-Site Alerts

Our system works for organizations with multiple locations. You can send and receive alerts across all your buildings, ensuring everyone is covered.

Reliable Push Notifications

In emergencies, push notifications ensure your messages reach mobile users, no matter where they are.

Multiple Alert Channels

We send alerts via email, SMS, and desktop notifications. This way, everyone gets the message, no matter their preferred method.

Real-Time Collaboration

Our 911 alerting feature allows staff to collaborate in real-time, sharing notes and comments to handle the situation better.

Easy Integration

Genesis Systems integrates with your existing cloud or on-premises telephone system, enhancing your current setup without major changes.

A reliable alerting system is essential for managing emergencies. Our solution ensures your team is informed and ready to respond quickly. Contact us today to learn how our alerting solutions can improve your emergency response.

Ensuring the safety and security of Educational Institutions is crucial. With the implementation of Incident Aware by Genesis Systems, campuses transform their emergency response capabilities, revolutionizing how they handle crises and safeguard their Educational Community.

Knowledge is power, especially during emergencies. Incident Aware equips security staff with immediate access to crucial information during emergency incidents, enhancing the overall safety of the campus. Security personnel can now pinpoint the exact location of a caller on-site the moment a 911 call is made, allowing for swift and precise response actions. Real-time call monitoring further empowers security teams to initiate an effective response promptly, ensuring the well-being of everyone on campus.

With Incident Aware, the campus experienced a remarkable reduction in response time during emergency drills. Real-time notifications now reach all staff and students across the campus promptly, slashing the delay in reaching smaller buildings by several critical minutes. This swift response can mean the difference between safety and chaos in a crisis.

Genesis Systems has revolutionized emergency communication framework. Through innovative cloud and on-premises integration and alerting solutions offered by Incident Aware & GenAlert continues to lead the charge in providing innovative, reliable, and flexible solutions for meeting complex communication needs.

 Incident Aware: Transforming Campus Safety, One Alert at a Time.

Genesis Call Accounting is an advanced cloud-based solution that seamlessly integrates with your RingCentral system, enhancing your organization's telecommunications intelligence. It offers precise control over costs, performance, usage, and system security through a range of dynamic features designed to optimize your communication infrastructure.

 Core Features:

 Automated & Customizable Reporting: With Genesis, receive tailored summarized reports or detailed analytics directly to your inbox, facilitating swift and informed decision-making through automated and flexible reporting capabilities.

 Streamlined Call Management: Genesis offers seamless navigation of call logs, concise management summaries, detailed call analysis, and precise access to recordings, ensuring efficient oversight and restricted access to communication data.

 Centralized Oversight for Multi-Site Operations: Genesis ensures standardized reporting and vigilant monitoring across all sites and remote workers, simplifying communication management while proactively detecting unauthorized activity.

Discover the future of communication management with Genesis Call Accounting, where every detail is an opportunity for growth. With Genesis and RingCentral, you're not just implementing a solution, you're investing in a future where communication management is intuitive, answers are easily accessible, emergencies are effectively handled, and every call brings valuable insights.

Choose Genesis for smarter, safer and more strategic communication and emergency management solution.

Genesis System’s Real-time 911 solutions, GenAlert offers customers a strategic advantage in fortifying their organizational resilience and responsiveness during critical situations. This cutting-edge feature operates by identifying and promptly notifying users of 911 and other emergency calls moving through their network, ensuring rapid situational awareness, and coordinated action when seconds count. By Adding GenAlert as your real-time 911 solution, customers can significantly enhance the safety infrastructure of their operations, establishing a robust framework for handling emergencies with utmost efficiency and efficacy.

Beyond its fundamental role in strengthening safety protocols, the implementation of GenAlert equips customers with a transformative toolset for optimizing emergency response procedures. By harnessing the power of real-time call identification and alerting mechanisms, organizations can streamline their response workflows, facilitating quicker resource mobilization, seamless coordination with emergency services, and informed decision-making. This proactive approach not only fosters a culture of preparedness within the organization but also provides a sense of security and confidence among employees and stakeholders, positioning the customer at the forefront of emergency management excellence.

Genesis Systems offers unparalleled technical support, setting the standard in the industry. With a team of highly trained and dedicated professionals, we provide comprehensive assistance to ensure seamless operation and maximum efficiency of their systems. Whether it's troubleshooting issues, offering guidance on system optimization, or providing timely updates, Genesis Systems' technical support goes above and beyond to meet the diverse needs of our clients. Our proactive approach to problem-solving and commitment to customer satisfaction make us a trusted partner for businesses relying on cutting-edge telecom technology.

Contact Genesis Systems today for more information on our product offerings and unlimited support.