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Genesis Blog

Alerting with Incident Aware

by lisa June 14, 2024

Genesis' Emergency Alerting & Management Solutions provide a sophisticated and comprehensive approach to emergency response, seamlessly blending rapid alerting and on-site paging with meticulous incident management. This integrated solution significantly enhances your organization's safety protocols. Let’s explore how overhead paging, when integrated with Genesis' Incident Aware, can revolutionize your emergency response strategy.

 One of the standout features of Incident Aware is its ability to initiate pages and alerts from a single platform. Alerts can be broadcast over a variety of channels, including SIP phones, multicast devices, email, SMS, desktop computers, mobile devices, fire and alarm panels, and more. This multi-channel communication ensures that everyone receives critical information promptly, regardless of their location or the device they are using.

 Reach out to Genesis today to discover how our solutions can benefit your organization.

Alerting Solutions with Genesis Systems

by lisa June 7, 2024

Keeping your team safe during emergencies is crucial. Genesis Systems has Alerting Solutions to help you manage emergencies efficiently and keep everyone informed. Here’s how our system can make a difference:

Quick and Easy Notifications

Alert selected groups or notify all staff members about on-site emergencies quickly. This ensures everyone knows what’s happening right away.

Fast Panic Alarms

With just two clicks, you can send panic alarms, initiate evacuations, or start lockdowns. Our alerts include location details to help coordinate the response.

Multi-Site Alerts

Our system works for organizations with multiple locations. You can send and receive alerts across all your buildings, ensuring everyone is covered.

Reliable Push Notifications

In emergencies, push notifications ensure your messages reach mobile users, no matter where they are.

Multiple Alert Channels

We send alerts via email, SMS, and desktop notifications. This way, everyone gets the message, no matter their preferred method.

Real-Time Collaboration

Our 911 alerting feature allows staff to collaborate in real-time, sharing notes and comments to handle the situation better.

Easy Integration

Genesis Systems integrates with your existing cloud or on-premises telephone system, enhancing your current setup without major changes.

A reliable alerting system is essential for managing emergencies. Our solution ensures your team is informed and ready to respond quickly. Contact us today to learn how our alerting solutions can improve your emergency response.

Emergency Safety for Educational Institutions

by lisa May 14, 2024

Ensuring the safety and security of Educational Institutions is crucial. With the implementation of Incident Aware by Genesis Systems, campuses transform their emergency response capabilities, revolutionizing how they handle crises and safeguard their Educational Community.

Knowledge is power, especially during emergencies. Incident Aware equips security staff with immediate access to crucial information during emergency incidents, enhancing the overall safety of the campus. Security personnel can now pinpoint the exact location of a caller on-site the moment a 911 call is made, allowing for swift and precise response actions. Real-time call monitoring further empowers security teams to initiate an effective response promptly, ensuring the well-being of everyone on campus.

With Incident Aware, the campus experienced a remarkable reduction in response time during emergency drills. Real-time notifications now reach all staff and students across the campus promptly, slashing the delay in reaching smaller buildings by several critical minutes. This swift response can mean the difference between safety and chaos in a crisis.

Genesis Systems has revolutionized emergency communication framework. Through innovative cloud and on-premises integration and alerting solutions offered by Incident Aware & GenAlert continues to lead the charge in providing innovative, reliable, and flexible solutions for meeting complex communication needs.

 Incident Aware: Transforming Campus Safety, One Alert at a Time.

Genesis Call Accounting & Tracking

by lisa April 19, 2024

Genesis Call Accounting is an advanced cloud-based solution that seamlessly integrates with your RingCentral system, enhancing your organization's telecommunications intelligence. It offers precise control over costs, performance, usage, and system security through a range of dynamic features designed to optimize your communication infrastructure.

 Core Features:

 Automated & Customizable Reporting: With Genesis, receive tailored summarized reports or detailed analytics directly to your inbox, facilitating swift and informed decision-making through automated and flexible reporting capabilities.

 Streamlined Call Management: Genesis offers seamless navigation of call logs, concise management summaries, detailed call analysis, and precise access to recordings, ensuring efficient oversight and restricted access to communication data.

 Centralized Oversight for Multi-Site Operations: Genesis ensures standardized reporting and vigilant monitoring across all sites and remote workers, simplifying communication management while proactively detecting unauthorized activity.

 

Discover the future of communication management with Genesis Call Accounting, where every detail is an opportunity for growth. With Genesis and RingCentral, you're not just implementing a solution, you're investing in a future where communication management is intuitive, answers are easily accessible, emergencies are effectively handled, and every call brings valuable insights.

Choose Genesis for smarter, safer and more strategic communication and emergency management solution.

GenAlert Real-time 911 Alerting

by lisa April 12, 2024

Genesis System’s Real-time 911 solutions, GenAlert offers customers a strategic advantage in fortifying their organizational resilience and responsiveness during critical situations. This cutting-edge feature operates by identifying and promptly notifying users of 911 and other emergency calls moving through their network, ensuring rapid situational awareness, and coordinated action when seconds count. By Adding GenAlert as your real-time 911 solution, customers can significantly enhance the safety infrastructure of their operations, establishing a robust framework for handling emergencies with utmost efficiency and efficacy.

Beyond its fundamental role in strengthening safety protocols, the implementation of GenAlert equips customers with a transformative toolset for optimizing emergency response procedures. By harnessing the power of real-time call identification and alerting mechanisms, organizations can streamline their response workflows, facilitating quicker resource mobilization, seamless coordination with emergency services, and informed decision-making. This proactive approach not only fosters a culture of preparedness within the organization but also provides a sense of security and confidence among employees and stakeholders, positioning the customer at the forefront of emergency management excellence.

Genesis Systems Support

by lisa April 5, 2024

Genesis Systems offers unparalleled technical support, setting the standard in the industry. With a team of highly trained and dedicated professionals, we provide comprehensive assistance to ensure seamless operation and maximum efficiency of their systems. Whether it's troubleshooting issues, offering guidance on system optimization, or providing timely updates, Genesis Systems' technical support goes above and beyond to meet the diverse needs of our clients. Our proactive approach to problem-solving and commitment to customer satisfaction make us a trusted partner for businesses relying on cutting-edge telecom technology.

Contact Genesis Systems today for more information on our product offerings and unlimited support. 

Strengthening Municipalities through Genesis Public Alerting

by lisa March 28, 2024

In the dynamic landscape of municipal governance, ensuring the safety and well-being of residents is a top priority. Effective communication during emergencies is essential for municipalities to fulfill this duty. However, traditional alerting methods often struggle to reach everyone efficiently. Enter Genesis Public Alerting, a powerful tool that is transforming emergency communication for municipalities.

Key Features:

  1. Multi-Channel Delivery: Utilizes SMS, email, voice calls, social media, and mobile apps to reach residents across diverse demographics.
  2. Geo-Targeting: Precisely targets alerts to specific areas within the municipality, ensuring relevant information reaches those affected.
  3. Customizable Templates: Enables municipalities to create tailored alert messages for various scenarios, such as weather emergencies, public safety incidents, or health advisories.
  4. Comprehensive Reporting: Provides municipalities with detailed analytics to evaluate alert effectiveness and engagement, enabling continuous improvement of emergency communication strategies. 

Benefits:

  1. Enhanced Situational Awareness: Empowers residents with timely and targeted alerts, enabling them to take proactive measures to protect themselves and their families.
  2. Rapid Response: Facilitates swift dissemination of critical information, allowing municipalities to respond promptly to emergencies and mitigate risks.
  3. Community Trust: Builds trust and confidence in municipal authorities by delivering transparent and accurate information during crises, fostering positive relationships with residents.
  4. Cost-Efficiency: Offers a scalable and cost-effective solution compared to traditional alerting methods, ensuring municipalities can allocate resources effectively.
  5. Regulatory Compliance: Helps municipalities comply with emergency communication regulations and standards, demonstrating their commitment to public safety.

 Genesis Public Alerting is a game-changer for municipalities seeking to enhance emergency communication and ensure the safety of their residents. By leveraging advanced technology and comprehensive features, municipalities can effectively reach their communities during emergencies, saving lives and strengthening community resilience. With Genesis Public Alerting, municipalities can navigate crises with confidence, knowing they have the tools to communicate effectively and protect their residents.

GenAware Paging for Educational Institutions

by lisa March 7, 2024

Today's educational institutions demand robust safety measures to protect students and staff. Genesis' Emergency Alerting & Management Solutions offer tailored support for education facilities, enhancing safety protocols with GenAware Paging.

GenAware Paging enables rapid alerting and on-site paging, tailored for education settings. It offers diverse alerting options, broadcasting messages across SIP phones, email, SMS, and more.

With event-driven paging, GenAware Paging targets precise locations automatically, ensuring relevant information reaches the right recipients without delay. Zone-specific paging triggers messages in multiple areas simultaneously, allowing customized alerts based on severity and location.

Education facilities can initiate targeted or campus-wide alerts, including lockdowns and weather notifications, with real-time delivery via various channels. Staged alerting prioritizes messages, ensuring effective communication in dynamic situations.

Integration with existing infrastructure is seamless, optimizing operational efficiency while supporting scalability and future interoperability. Cross-platform compatibility accommodates both on-premises & cloud-based systems and various alerting and mobile device manufacturers, modernizing safety measures across campuses.

Genesis' Emergency Alerting Solutions provide education facilities with a comprehensive and efficient safety strategy, ensuring timely communication and collaborative efforts to safeguard the campus community. Contact us for more information.

GenAware Paging

by lisa March 1, 2024

GenAware Paging is a pivotal strategy in ensuring that critical information is disseminated effectively across diverse platforms. By harnessing various communication channels like overhead paging, smartphone alerts, and other devices concurrently, organizations can significantly reduce the likelihood of missed notifications. This approach not only ensures that on-site personnel remain informed but also extends the reach to stakeholders beyond the organization's premises. 

Additionally, by extending safety alerts to neighboring organizations, a comprehensive safety network is established, enhancing overall community security. In the event of a regional incident, this collaborative effort and shared information facilitate a more coordinated and efficient response, ultimately bolstering the safety and resilience of the entire community. 

Choose GenAware Paging to ensure your organization can effectively during a crisis.

What is NG911?

by lisa February 22, 2024

Next Generation 911 (NG911) represents a transformative leap in emergency communication systems, revolutionizing how individuals seek help and how responders deploy assistance.

Unlike traditional 911 services, NG911 integrates multiple additional technologies, enabling callers to transmit not just voice but also text messages, images, videos, and even sensor data to emergency dispatchers. This advancement enhances accessibility for those with speech or hearing impairments and provides crucial context for responders, expediting the dispatch process and potentially saving lives.

NG911 migration also represents a shift in how voice calls are delivered to emergency call centers and dispatchers, paving the way for more seamless communication across various devices, platforms, emergency services and locales. NG911 likewise provides an architecture within which new technologies can be more easily supported as society evolves and new communication methods emerge. NG911 ensures that emergency response systems are able to evolve alongside, adapting to meet the diverse needs of communities and improving the effectiveness of emergency services overall.

Call Genesis Systems today to find out more about NG911 and how our solutions can help improve alerting, issue detection and reporting within your emergency call center.