Are you struggling to keep track of call activity across your business? Do you know how efficiently your team handles customer interactions? Are missed calls, misuse, or inefficiencies impacting your operations?

Effective call management is crucial for businesses looking to optimize operations, improve customer service, and ensure security. With advanced call analytics, companies can gain valuable insights into call activity, monitor trends, detect misuse, and analyze call patterns. These insights help businesses streamline communications, enhance employee productivity, and support compliance efforts. Whether used in customer support centers, sales teams, or internal operations, call analytics empowers organizations to make data-driven decisions, improve resource allocation, and maintain a well-managed communication environment.

Contact Genesis to learn more about our solutions.

Emergencies happen anytime, anywhere. Ensure your employees have a fast, reliable safety solution with Incident Aware, a workplace safety app that streamlines emergency response.

Instant Alerts, Immediate Action
Employees can trigger real-time alerts, ensuring rapid response to medical emergencies, workplace violence, or lockdowns.

Multi-Channel Communication
Incident Aware notifies teams via SMS, voice calls, mobile apps, desktop alerts, email, and overhead paging—keeping everyone informed, no matter where they are.

Automated Workflows & Compliance
With Incident Aware automates incident logging, response tracking, and compliance reporting in one centralized system.

Seamless Integration
No costly upgrades. Incident Aware works with existing phone systems, hardware and emergency protocols to enhance safety across all locations.

Empower Employees, Protect Your Business
A safer workplace boosts morale, trust, and productivity. Give your team the tools to act quickly in any emergency.

Contact Genesis today for pricing!

Bad weather can strike at any time, and keeping your staff informed is key to ensuring their safety. With Genesis Incident Aware, you can quickly send real-time alerts to your team, keeping everyone in the loop when severe weather hits.

Instant Weather Alerts
Genesis Incident Aware allows you to send alerts via email, text, and mobile notifications. Whether it’s a snowstorm, heavy rain, or extreme heat, your team will receive timely updates, no matter where they are.

Targeted Notifications
Not every location is affected the same way, send location-specific messages to employees in impacted areas, ensuring the right people get the right information when it matters most.

Clear Steps to Follow
Need to guide your team through a weather emergency? Custom checklists and instructions help employees know exactly what to do, whether it’s securing equipment, taking shelter, or preparing for road closures.

Easy Collaboration
Genesis Incident Aware lets team members chat, share updates, and exchange photos or videos in real time. If a location is hit hard, employees can communicate immediately and respond faster.

Be Prepared, Stay Safe
Don’t wait until bad weather catches you off guard. With Genesis Incident Aware, you can keep your team informed, prepared, and safe—no matter what Mother Nature throws your way.

Want to learn more? Contact Genesis Systems today!