Navigating a modern communication environment requires more than alerts—it demands foresight. That’s where Genesis’s Analytics & Insights solution plays a crucial role, delivering comprehensive visibility into your telephony data so you can optimize your operations, reduce cost, and prevent service failures before they happen.

Why Analytics & Insights Matters
Proactive Monitoring: Detect emerging issues—such as trunk saturation, bandwidth degradation, or anomalous usage—through real-time metrics and alerts. Spot telecom problems before users are affected.
Historical and Compliance Records: Preserve detailed records of call usage, system configurations, and performance for audits, disaster preparedness, or compliance mandates.
Capacity & Performance Management: Track trends in contact center performance or SIP trunk usage to forecast staffing needs, scaling requirements, and cost implications.
Security and Misuse Alerts: Detect unusual or potentially malicious phone system behavior—protecting your infrastructure and minimizing risk.

Key Capabilities
Responsive Dashboards & Reporting: Select from visual dashboards or deep dive into detailed analytics—including system capacity, call volumes, and cost metrics. Schedule automated reports in formats like Excel or PDF, and distribute them via email or internal channels.
Custom Alerts & Notification Paths: Set thresholds for issues—like contact-center delays, trunk overuse, or call anomalies—and trigger alerts that flow into Incident Aware's ticketing, task flows, and notification workflows.
Long-Term Data Retention & On-Demand Reporting: Maintain indefinite access to communication history with ad-hoc, historical, or scheduled reports. Users can generate insights anytime, without developer support.

What This Means for You
Operational Oversight: Gain total visibility into voice system usage trends and resource allocations across your organization.
Risk Mitigation: Identify telecom misuse or emerging performance concerns early—before they escalate.
Informed Strategic Planning: Use real data to forecast capacity needs, optimize infrastructure investments, and better support staffing decisions.
Compliance & Audit Assurance: Keep immutable, exportable records to satisfy regulatory or organizational reporting requirements.
Integrate with Incident Aware for Full-Spectrum Awareness

By feeding its data into Incident Aware, Analytics & Insights becomes part of a unified incident-management ecosystem. That means all relevant alerts, metrics, and performance anomalies are surfaced alongside real-time emergencies—accelerating response and improving situational clarity.

With Genesis's Analytics & Insights, you’re not just tracking voice data—you're turning it into strategic foresight. Track performance, forecast demand, detect misuse, and feed the right alerts into Incident Aware’s workflows. It’s comprehensive oversight for critical communications infrastructure—fueling smarter decisions and stronger safety.

In an increasingly unpredictable world, safeguarding communities during emergencies is more important than ever. Genesis Public Alerting delivers a unified, state of the art notification system designed for rapid, targeted outreach to residents and staff alike.

Key Features at a Glance

Mass Multi-Channel Delivery: Instantly reach the public via push notifications, SMS, email, social media, phone voice calls, and a dedicated public portal.
Geographic Precision: Broadcast alerts to specific areas using geo-targeting—ensuring updates are relevant to those affected.
Custom Templates: Create scenario-specific messages—whether for severe weather, public safety issues, or health advisories.
Incident Tracking & Reporting: Monitor each alert’s progress, view responder activity, and access detailed post incident analytics.
Rapid Emergency Actions: Staff can initiate lockdowns, evacuations, or panic alerts—complete with GPS data and auto-dial emergency calls.

Benefits for Municipalities & Organizations

Improved Awareness: Targeted alerts help residents take swift action, enhancing their safety.
Speedy Response: Multi-channel alerts work simultaneously, ensuring no time is wasted in crises.
Trust & Transparency: Consistent, accurate updates build confidence between authorities and communities.
Cost Efficiency: A scalable solution that avoids the high costs of traditional systems while maintaining broad reach.
Regulatory Compliance: Supports compliance with emergency notification standards and requirements.

Genesis Public Alerting is more than just a notification system—it’s a comprehensive tool for crisis management. By offering powerful, intuitive features like geo-targeted broadcasting, customizable templates, and real-time reporting, it empowers municipalities to communicate effectively during emergencies.

Reliable communication is essential in schools, for daily announcements, emergency alerts, and overall campus coordination. With Genesis Unified Paging’s SIP & Multicast Broadcasting, schools gain a flexible alerting solution that supports safety, accessibility, and operational efficiency.

Works with existing and future systems: Genesis integrates with on‑premises PBXs, cloud‑based voice systems, SIP phones, and multicast devices. Whether your school is using traditional systems or transitioning to VoIP, paging remains consistent across all platforms.

Reaches all endpoints, across all locations: Send live or scheduled messages to SIP desk phones, overhead speakers, desktops, mobile devices, email, SMS, and more. You can target specific buildings, zones, or the entire school district as needed.

Network-efficient broadcasting: Multicast streaming allows a single message to be delivered to many devices without overloading your network—ideal for school-wide or district-wide notifications. 

 Location-based targeting: Messages can be directed to specific areas—such as a single classroom wing, the gym, or outdoor spaces—based on urgency or relevance.

How Schools Benefit in Real-World Situations

Emergency Response: In critical events such as a lockdown, fire, or severe weather, staff can quickly broadcast clear alerts via voice, text, and visual displays. Different types of alerts can be directed to specific areas based on the situation.

Daily Announcements: Paging is available for scheduled or real-time announcements—such as class changes, bus updates, or event reminders—without needing to rely on a central intercom system.

Support for Remote and Hybrid Learning: Alerts and messages can include off-site staff and virtual classrooms, keeping all team members informed, regardless of location.

Genesis Unified Paging with SIP and Multicast Broadcasting gives schools a reliable, scalable way to manage daily communications and respond to emergencies. It enhances coordination, supports inclusive communication, and integrates with both current and future systems.

Interested in bringing unified paging to your school?
Contact Genesis Systems to learn how this solution can improve communication and safety across your campus.

Incident Aware is an intuitive app designed to streamline emergency communication and incident response.
It runs on both mobile devices and desktops, leveraging your existing infrastructure to instantly connect with staff and subscribers. The app supports GPS-tagged alerts, incident logging, media attachments, and remote device triggers—enhancing your ability to respond quickly and effectively.

Incident Aware automates routine communications with scheduled reminders, announcements, and safety alerts. Messages can be targeted by role, location, or zone and repeated on custom intervals—ideal for shift changes, drills, and recurring updates.

It bridges digital and physical alerting by triggering overhead pages in multiple zones and initiating lockdowns, evacuations, or panic alerts from any device. Multi-channel delivery—including push, SMS, email, and paging—ensures messages reach the right people, wherever they are.

Contact genesis today to learn more!

Our intuitive app enables real-time, two-way messaging—complete with media sharing, GPS location tracking, and secure logging. It streamlines everything from daily notices and emergency alerts to managing lockdowns and coordinating on-site response. Whether before, during, or after an incident, Incident Aware helps you communicate clearly, act quickly, and maintain a full record for future needs.

 Instantly broadcast emergency or alert notifications, regardless of employee location

Send real-time weather alerts via SMS, email, push notifications, and overhead paging

Automate alerts and announcements with repeat options and targeted delivery by role, location, or zone

Include specific checklists/step by step instructions or guidelines with different types of situations and emergencies

Broadcast company-wide alerts and lockdowns with instructions and updates

Set up different groups, departments or locations with different broadcast messages

Enable real-time exchange of notes, chats and multimedia

Display GPS location look-up of the incident address or location

Enhance your on-site safety by integrating GenAlert with Incident Aware. GenAlert provides real-time alerts triggered by 9-1-1 calls. When paired with Incident Aware, you gain a comprehensive, end-to-end alerting system that ensures no emergency goes unnoticed. Contact us to learn more.

Staying prepared is easier when you can plan your safety alerts in advance. With Advanced Scheduling in the Incident Aware app from Genesis Systems, you can set incidents to automatically trigger in the future—exactly when you need them.

Whether it's a routine drill, shift change reminder, or maintenance alert, you can schedule incidents to repeat on a custom timeline: every hour, day, week, or month. You can even set them to repeat indefinitely or end after a certain number of times.

This feature helps you stay organized, save time, and make sure the right people always get the right message—on schedule.

Contact us to learn!

In a hospitality industry driven by data and service, efficiency, responsiveness, and cost control are more critical than ever. For hotels looking to modernize their operations and gain deeper insights into communication trends, migrating to a hosted phone analytics solution is a smart, forward-looking move. Genesis Call Analytics is a cloud-based platform designed to simplify telecom management while enhancing guest service and operational oversight.

Why Go Hosted?

Legacy on-premises systems are costly to maintain, difficult to scale, and often lack the flexibility today’s hospitality operations demand. By moving to a hosted environment, hotels can eliminate infrastructure headaches, reduce overhead costs, and access real-time analytics from anywhere. With Genesis Call Analytics, everything you need is securely managed in the cloud—no servers to maintain, no upgrades to worry about.

Purpose-Built for Hospitality

Genesis Call Analytics is tailored to meet the unique needs of hospitality environments. Whether you're running a single boutique hotel or managing multiple properties, this cloud-based platform provides visibility into call trends, staff performance, 911 reporting and communication expenses across all your locations.

Key Benefits of Hosted Call Analytics for Hotels

• Simplified Operations: No more managing complex hardware or worrying about maintenance. Everything is hosted, secured, and updated automatically.
• Real-Time Call Monitoring: Track call activity across reception, departments, and service areas to ensure prompt responses and optimize staffing levels.
• Proactive Alerts: Get notified via SMS, email, or audible alarms about 911 calls, misuse, or unusual call patterns—helping ensure guest safety and reducing liability.
• Custom Reports: Access hundreds of built-in reports or create your own to log calls for compliance, audit staff performance, or justify operational changes.
• Geographical Insights: Identify where your calls are coming from and assess the effectiveness of regional marketing campaigns.

A Foundation for Growth and Safety

Because Genesis is a hosted solution, it scales effortlessly as your business grows. Whether you open new properties or expand your service lines, Genesis ensures you’re always in control. It also integrates seamlessly with other Genesis tools like GenAlert and Incident Aware, allowing you to combine phone analytics with real-time emergency alerts and safety protocols—all in one hosted ecosystem.

Take the Next Step

Migrating to a hosted call analytics platform isn’t just about modernizing—it’s about future-proofing your business. With Genesis Call Analytics, hotels gain the tools they need to enhance guest service, improve staff performance, and maintain a safe, efficient operation—all without the burden of on-premise infrastructure.

Make the switch to hosted. Optimize smarter. Serve better. Stay connected

 Contact Genesis Today!

Businesses rely on phone systems to stay connected—but without visibility into usage, performance, and cost, it’s hard to manage them effectively. Genesis Call Analytics provides clear, actionable reporting for Hosted PBX environments, helping organizations monitor call activity, control costs, and respond to issues in real time.

What Genesis Call Analytics Delivers

Genesis is a cloud-based reporting solution designed to give you control over your telecom operations. It helps you:

• Track call trends across front desks, departments, and extensions
• Analyze staff performance and adjust staffing based on call volume
• Identify telephone misuse, abuse, and emergency calls (e.g., 911)
• Review real-time and historical call data to spot patterns and optimize operations
• Get alerts via email, SMS, or audible notifications for critical events or anomalies
• Log calls for legal compliance, including 911 documentation and investigation support
• Run geographic analysis to measure call volume by region and evaluate marketing impact

Reporting and Alerting That Work for You

With many built-in customizable reports, Genesis supports everything from basic call logging to advanced performance and capacity analysis. If a call volume spike occurs or a 911 call is placed, you'll be notified immediately—allowing your team to act quickly.

Genesis Call Analytics integrates with GenAlert and Incident Aware, providing a unified solution for call monitoring and workplace safety. Together, these tools offer complete visibility and control over your phone system and emergency response processes. Contact Genesis today!

Genesis Call Analytics is a cloud-based reporting solution that turns your Webex call data into actionable insights. It helps you track call trends, monitor staff performance, and manage communication costs with ease.

Key Benefits:

• Analyze call activity across departments, front desk, and reception to identify peak times and staffing needs.

• Detect misuse and emergencies with alerts for 911 calls and suspicious activity via email, SMS, or audible notifications.

• Review historical and real-time data to support compliance, investigations, and operational planning.

• Geographical call analysis helps measure the effectiveness of regional marketing efforts.

• Improve service levels by monitoring response times and customer interactions.

• Optimize usage and capacity with hundreds of customizable reports.

Seamlessly integrate with GenAlert and Incident Aware to enhance safety and emergency response across your organization. Contact Genesis today for more information.

Incident Aware is an advanced emergency communication system that enables instant alerts, mass notifications via SMS and email, real-time incident reporting with GPS data, and direct responder collaboration. With just two clicks, users can activate panic alarms, lockdowns, or evacuation notices for immediate response.

Seamlessly integrating with SIP and paging systems, Incident Aware enhances workplace safety with geofence monitoring, GPS tracking, two-way internal chat, and comprehensive record management. It provides a reliable, efficient solution for emergency preparedness. To lean more contact Genesis Systems!