Are you considering moving your hotel phone system to RingCentral? Adding Genesis Call Accounting to your RingCentral hospitality platform takes your communications to the next level. Together, they give you not just a reliable phone system, but powerful insights, security, and control that directly improve guest satisfaction and operational efficiency.

Genesis Call Accounting provides real-time visibility into call activity across all departments and properties, helping you manage costs, optimize staffing, and deliver better service. With detailed reporting and call recording access, managers gain the tools to ensure accountability and consistent guest experiences.

Safety and responsiveness are also enhanced. GenAlert instantly notifies your team when an emergency call is placed, while Incident Aware supports real-time tracking and coordination during critical events. Together, they provide peace of mind for staff and guests alike.

By combining RingCentral with Genesis, hospitality organizations streamline operations, strengthen guest service, and ensure they are ready for both daily interactions and emergencies. Every call becomes an opportunity to improve the guest experience and build long-term loyalty.

To learn more, contact Genesis Systems today.

Businesses rely on phone systems to stay connected—but without visibility into usage, performance, and cost, it’s hard to manage them effectively. Genesis Call Analytics provides clear, actionable reporting for Hosted PBX environments, helping organizations monitor call activity, control costs, and respond to issues in real time.

What Genesis Call Analytics Delivers

Genesis is a cloud-based reporting solution designed to give you control over your telecom operations. It helps you:

• Track call trends across front desks, departments, and extensions
• Analyze staff performance and adjust staffing based on call volume
• Identify telephone misuse, abuse, and emergency calls (e.g., 911)
• Review real-time and historical call data to spot patterns and optimize operations
• Get alerts via email, SMS, or audible notifications for critical events or anomalies
• Log calls for legal compliance, including 911 documentation and investigation support
• Run geographic analysis to measure call volume by region and evaluate marketing impact

Reporting and Alerting That Work for You

With many built-in customizable reports, Genesis supports everything from basic call logging to advanced performance and capacity analysis. If a call volume spike occurs or a 911 call is placed, you'll be notified immediately—allowing your team to act quickly.

Genesis Call Analytics integrates with GenAlert and Incident Aware, providing a unified solution for call monitoring and workplace safety. Together, these tools offer complete visibility and control over your phone system and emergency response processes. Contact Genesis today!