In a hospitality industry driven by data and service, efficiency, responsiveness, and cost control are more critical than ever. For hotels looking to modernize their operations and gain deeper insights into communication trends, migrating to a hosted phone analytics solution is a smart, forward-looking move. Genesis Call Analytics is a cloud-based platform designed to simplify telecom management while enhancing guest service and operational oversight.

Why Go Hosted?

Legacy on-premises systems are costly to maintain, difficult to scale, and often lack the flexibility today’s hospitality operations demand. By moving to a hosted environment, hotels can eliminate infrastructure headaches, reduce overhead costs, and access real-time analytics from anywhere. With Genesis Call Analytics, everything you need is securely managed in the cloud—no servers to maintain, no upgrades to worry about.

Purpose-Built for Hospitality

Genesis Call Analytics is tailored to meet the unique needs of hospitality environments. Whether you're running a single boutique hotel or managing multiple properties, this cloud-based platform provides visibility into call trends, staff performance, 911 reporting and communication expenses across all your locations.

Key Benefits of Hosted Call Analytics for Hotels

• Simplified Operations: No more managing complex hardware or worrying about maintenance. Everything is hosted, secured, and updated automatically.
• Real-Time Call Monitoring: Track call activity across reception, departments, and service areas to ensure prompt responses and optimize staffing levels.
• Proactive Alerts: Get notified via SMS, email, or audible alarms about 911 calls, misuse, or unusual call patterns—helping ensure guest safety and reducing liability.
• Custom Reports: Access hundreds of built-in reports or create your own to log calls for compliance, audit staff performance, or justify operational changes.
• Geographical Insights: Identify where your calls are coming from and assess the effectiveness of regional marketing campaigns.

A Foundation for Growth and Safety

Because Genesis is a hosted solution, it scales effortlessly as your business grows. Whether you open new properties or expand your service lines, Genesis ensures you’re always in control. It also integrates seamlessly with other Genesis tools like GenAlert and Incident Aware, allowing you to combine phone analytics with real-time emergency alerts and safety protocols—all in one hosted ecosystem.

Take the Next Step

Migrating to a hosted call analytics platform isn’t just about modernizing—it’s about future-proofing your business. With Genesis Call Analytics, hotels gain the tools they need to enhance guest service, improve staff performance, and maintain a safe, efficient operation—all without the burden of on-premise infrastructure.

Make the switch to hosted. Optimize smarter. Serve better. Stay connected

 Contact Genesis Today!

Businesses rely on phone systems to stay connected—but without visibility into usage, performance, and cost, it’s hard to manage them effectively. Genesis Call Analytics provides clear, actionable reporting for Hosted PBX environments, helping organizations monitor call activity, control costs, and respond to issues in real time.

What Genesis Call Analytics Delivers

Genesis is a cloud-based reporting solution designed to give you control over your telecom operations. It helps you:

• Track call trends across front desks, departments, and extensions
• Analyze staff performance and adjust staffing based on call volume
• Identify telephone misuse, abuse, and emergency calls (e.g., 911)
• Review real-time and historical call data to spot patterns and optimize operations
• Get alerts via email, SMS, or audible notifications for critical events or anomalies
• Log calls for legal compliance, including 911 documentation and investigation support
• Run geographic analysis to measure call volume by region and evaluate marketing impact

Reporting and Alerting That Work for You

With many built-in customizable reports, Genesis supports everything from basic call logging to advanced performance and capacity analysis. If a call volume spike occurs or a 911 call is placed, you'll be notified immediately—allowing your team to act quickly.

Genesis Call Analytics integrates with GenAlert and Incident Aware, providing a unified solution for call monitoring and workplace safety. Together, these tools offer complete visibility and control over your phone system and emergency response processes. Contact Genesis today!

Are you struggling to keep track of call activity across your business? Do you know how efficiently your team handles customer interactions? Are missed calls, misuse, or inefficiencies impacting your operations?

Effective call management is crucial for businesses looking to optimize operations, improve customer service, and ensure security. With advanced call analytics, companies can gain valuable insights into call activity, monitor trends, detect misuse, and analyze call patterns. These insights help businesses streamline communications, enhance employee productivity, and support compliance efforts. Whether used in customer support centers, sales teams, or internal operations, call analytics empowers organizations to make data-driven decisions, improve resource allocation, and maintain a well-managed communication environment.

Contact Genesis to learn more about our solutions.