In today’s hospitality landscape, safety demands more than just protocols—it requires advanced technology to anticipate, respond to, and manage emergencies with precision. Incident Aware transforms traditional safety measures with cutting-edge features like two-click panic alerts, GPS-enabled incident reporting, and real-time collaboration tools. Seamlessly integrating with existing SIP and paging systems, it ensures streamlined communication across multiple channels, enabling hospitality teams to react faster and smarter. With features like geofence monitoring, GPS tracking, and mass notifications via SMS, email, or app, Incident Aware equips hotels and resorts with an all-encompassing safety solution built for modern challenges.

Modern hospitality businesses thrive on trust, and safety is at its core. Incident Aware not only enhances operational resilience but also ensures data-driven incident management through comprehensive reporting and records archiving. Its dynamic communication tools foster coordinated responses, while its seamless integration minimizes operational disruption. By investing in Incident Aware, hospitality leaders can harness the power of technology to create secure environments for both staff and guests, reinforcing their commitment to excellence. For more information, contact Genesis today!

Navigating a modern communication environment requires more than alerts—it demands foresight. That’s where Genesis’s Analytics & Insights solution plays a crucial role, delivering comprehensive visibility into your telephony data so you can optimize your operations, reduce cost, and prevent service failures before they happen.

Why Analytics & Insights Matters
Proactive Monitoring: Detect emerging issues—such as trunk saturation, bandwidth degradation, or anomalous usage—through real-time metrics and alerts. Spot telecom problems before users are affected.
Historical and Compliance Records: Preserve detailed records of call usage, system configurations, and performance for audits, disaster preparedness, or compliance mandates.
Capacity & Performance Management: Track trends in contact center performance or SIP trunk usage to forecast staffing needs, scaling requirements, and cost implications.
Security and Misuse Alerts: Detect unusual or potentially malicious phone system behavior—protecting your infrastructure and minimizing risk.

Key Capabilities
Responsive Dashboards & Reporting: Select from visual dashboards or deep dive into detailed analytics—including system capacity, call volumes, and cost metrics. Schedule automated reports in formats like Excel or PDF, and distribute them via email or internal channels.
Custom Alerts & Notification Paths: Set thresholds for issues—like contact-center delays, trunk overuse, or call anomalies—and trigger alerts that flow into Incident Aware's ticketing, task flows, and notification workflows.
Long-Term Data Retention & On-Demand Reporting: Maintain indefinite access to communication history with ad-hoc, historical, or scheduled reports. Users can generate insights anytime, without developer support.

What This Means for You
Operational Oversight: Gain total visibility into voice system usage trends and resource allocations across your organization.
Risk Mitigation: Identify telecom misuse or emerging performance concerns early—before they escalate.
Informed Strategic Planning: Use real data to forecast capacity needs, optimize infrastructure investments, and better support staffing decisions.
Compliance & Audit Assurance: Keep immutable, exportable records to satisfy regulatory or organizational reporting requirements.
Integrate with Incident Aware for Full-Spectrum Awareness

By feeding its data into Incident Aware, Analytics & Insights becomes part of a unified incident-management ecosystem. That means all relevant alerts, metrics, and performance anomalies are surfaced alongside real-time emergencies—accelerating response and improving situational clarity.

With Genesis's Analytics & Insights, you’re not just tracking voice data—you're turning it into strategic foresight. Track performance, forecast demand, detect misuse, and feed the right alerts into Incident Aware’s workflows. It’s comprehensive oversight for critical communications infrastructure—fueling smarter decisions and stronger safety.

When every call matters—especially during emergencies—downtime isn’t an option. That’s why GenAware, developed in-house by Genesis, was built to proactively detect telecom issues before they impact your users.

GenAware simulates real-world traffic by placing and answering synthetic voice calls across your SIP trunks, validating both inbound and outbound paths. This end-to-end testing helps identify call failures, audio degradation, and capacity limits—long before they affect actual users.

Unlike basic uptime checks, GenAware offers customizable testing intervals and granular alert thresholds, allowing organizations to balance resource usage with their tolerance for service interruptions. Whether you're validating emergency call readiness or stress-testing your infrastructure, GenAware delivers reliable insights.

What It Does

• Simulates live SIP traffic to uncover hidden vulnerabilities.

• Integrates directly with Incident Aware to trigger alerts and workflows.

• Supports advanced outputs including SNMP, RSS, HTTP API, and more.

Why It Matters

Voice infrastructure failures during a crisis can lead to missed emergency calls, delayed responses, and costly downtime. GenAware ensures you catch problems before they escalate, with real-time alerts via mobile push, SMS, paging, or your NOC dashboards.

With bidirectional load testing, custom alert levels, and seamless integration with existing monitoring tools, GenAware gives you the visibility and confidence to stay ahead of telecom issues—proactively.

In an increasingly unpredictable world, safeguarding communities during emergencies is more important than ever. Genesis Public Alerting delivers a unified, state of the art notification system designed for rapid, targeted outreach to residents and staff alike.

Key Features at a Glance

Mass Multi-Channel Delivery: Instantly reach the public via push notifications, SMS, email, social media, phone voice calls, and a dedicated public portal.
Geographic Precision: Broadcast alerts to specific areas using geo-targeting—ensuring updates are relevant to those affected.
Custom Templates: Create scenario-specific messages—whether for severe weather, public safety issues, or health advisories.
Incident Tracking & Reporting: Monitor each alert’s progress, view responder activity, and access detailed post incident analytics.
Rapid Emergency Actions: Staff can initiate lockdowns, evacuations, or panic alerts—complete with GPS data and auto-dial emergency calls.

Benefits for Municipalities & Organizations

Improved Awareness: Targeted alerts help residents take swift action, enhancing their safety.
Speedy Response: Multi-channel alerts work simultaneously, ensuring no time is wasted in crises.
Trust & Transparency: Consistent, accurate updates build confidence between authorities and communities.
Cost Efficiency: A scalable solution that avoids the high costs of traditional systems while maintaining broad reach.
Regulatory Compliance: Supports compliance with emergency notification standards and requirements.

Genesis Public Alerting is more than just a notification system—it’s a comprehensive tool for crisis management. By offering powerful, intuitive features like geo-targeted broadcasting, customizable templates, and real-time reporting, it empowers municipalities to communicate effectively during emergencies.

Reliable communication is essential in schools, for daily announcements, emergency alerts, and overall campus coordination. With Genesis Unified Paging’s SIP & Multicast Broadcasting, schools gain a flexible alerting solution that supports safety, accessibility, and operational efficiency.

Works with existing and future systems: Genesis integrates with on‑premises PBXs, cloud‑based voice systems, SIP phones, and multicast devices. Whether your school is using traditional systems or transitioning to VoIP, paging remains consistent across all platforms.

Reaches all endpoints, across all locations: Send live or scheduled messages to SIP desk phones, overhead speakers, desktops, mobile devices, email, SMS, and more. You can target specific buildings, zones, or the entire school district as needed.

Network-efficient broadcasting: Multicast streaming allows a single message to be delivered to many devices without overloading your network—ideal for school-wide or district-wide notifications. 

 Location-based targeting: Messages can be directed to specific areas—such as a single classroom wing, the gym, or outdoor spaces—based on urgency or relevance.

How Schools Benefit in Real-World Situations

Emergency Response: In critical events such as a lockdown, fire, or severe weather, staff can quickly broadcast clear alerts via voice, text, and visual displays. Different types of alerts can be directed to specific areas based on the situation.

Daily Announcements: Paging is available for scheduled or real-time announcements—such as class changes, bus updates, or event reminders—without needing to rely on a central intercom system.

Support for Remote and Hybrid Learning: Alerts and messages can include off-site staff and virtual classrooms, keeping all team members informed, regardless of location.

Genesis Unified Paging with SIP and Multicast Broadcasting gives schools a reliable, scalable way to manage daily communications and respond to emergencies. It enhances coordination, supports inclusive communication, and integrates with both current and future systems.

Interested in bringing unified paging to your school?
Contact Genesis Systems to learn how this solution can improve communication and safety across your campus.

Incident Aware is an intuitive app designed to streamline emergency communication and incident response.
It runs on both mobile devices and desktops, leveraging your existing infrastructure to instantly connect with staff and subscribers. The app supports GPS-tagged alerts, incident logging, media attachments, and remote device triggers—enhancing your ability to respond quickly and effectively.

Incident Aware automates routine communications with scheduled reminders, announcements, and safety alerts. Messages can be targeted by role, location, or zone and repeated on custom intervals—ideal for shift changes, drills, and recurring updates.

It bridges digital and physical alerting by triggering overhead pages in multiple zones and initiating lockdowns, evacuations, or panic alerts from any device. Multi-channel delivery—including push, SMS, email, and paging—ensures messages reach the right people, wherever they are.

Contact genesis today to learn more!

Genesis Call Accounting & Phone Analytics is a comprehensive, cloud-based solution that integrates seamlessly with MEWS Property Management Systems.

Designed specifically for the hospitality industry, our platform delivers clear and actionable insights into telephone usage, including customer billbacks, performance metrics, usage trends, detailed analytics, misuse detection, and 911 call reporting. Customizable reports allow you to focus on the data that matters most to your property.

Whether you operate a boutique hotel or a large corporate chain, Genesis Call Accounting & Phone Analytics is an easy-to-use solution that helps you manage communications more efficiently.

To learn more about pricing or to get started, simply contact us—our sales team is ready to assist you with tailored solutions and account setup.

Mews x Genesis Call Accounting | The Hospitality App Store

Our intuitive app enables real-time, two-way messaging—complete with media sharing, GPS location tracking, and secure logging. It streamlines everything from daily notices and emergency alerts to managing lockdowns and coordinating on-site response. Whether before, during, or after an incident, Incident Aware helps you communicate clearly, act quickly, and maintain a full record for future needs.

 Instantly broadcast emergency or alert notifications, regardless of employee location

Send real-time weather alerts via SMS, email, push notifications, and overhead paging

Automate alerts and announcements with repeat options and targeted delivery by role, location, or zone

Include specific checklists/step by step instructions or guidelines with different types of situations and emergencies

Broadcast company-wide alerts and lockdowns with instructions and updates

Set up different groups, departments or locations with different broadcast messages

Enable real-time exchange of notes, chats and multimedia

Display GPS location look-up of the incident address or location

Enhance your on-site safety by integrating GenAlert with Incident Aware. GenAlert provides real-time alerts triggered by 9-1-1 calls. When paired with Incident Aware, you gain a comprehensive, end-to-end alerting system that ensures no emergency goes unnoticed. Contact us to learn more.

Staying prepared is easier when you can plan your safety alerts in advance. With Advanced Scheduling in the Incident Aware app from Genesis Systems, you can set incidents to automatically trigger in the future—exactly when you need them.

Whether it's a routine drill, shift change reminder, or maintenance alert, you can schedule incidents to repeat on a custom timeline: every hour, day, week, or month. You can even set them to repeat indefinitely or end after a certain number of times.

This feature helps you stay organized, save time, and make sure the right people always get the right message—on schedule.

Contact us to learn!

The move to cloud-hosted PBX systems is transforming how businesses communicate — not just for convenience and scalability, but for safety. With advanced features like real-time emergency alerts, geotargeted paging, and integration with overhead notification systems, hosted voice platforms now play a critical role in protecting staff during emergencies. 

Hosted PBX: A Foundation for Safer Communication

Hosted PBX systems eliminate the complexity and cost of managing on-site phone infrastructure. More importantly, they provide the flexibility and integration needed for modern safety tools like Genesis GenAlert. When someone dials 911 from a hosted system, GenAlert detects it instantly and sends alerts to the right people — by email, SMS, desktop popup, or even triggering strobes and overhead speakers. This ensures staff know exactly when and where an emergency is happening, giving them a head start before first responders arrive.

These alerts can include location details (floor, room, or zone), and every emergency call is logged for compliance, review, and incident tracking — a must for regulated industries or public-facing businesses.

 Multi-Channel Safety with SIP & Multicast Paging

In emergencies, seconds count. Genesis’s SIP & Multicast Paging ensures alerts reach everyone — even if they’re not at a desk. Messages can be delivered simultaneously to IP phones, overhead speakers, mobile devices, desktop screens, and digital signage. With multicast delivery, a single audio stream can be broadcast to multiple devices without overloading the network.

Even better, alerts can be targeted by location. Need to initiate a lockdown in one area, or send an evacuation notice to another? Genesis allows zone-based paging for precise, effective communication. It also supports accessibility by providing transcribed alerts for those with hearing impairments or in noisy environments.

Real-World Use Cases

• A hotel receives a 911 call from a guest room — staff are alerted instantly with the caller’s location and can respond before emergency services arrive.
• A school detects a threat in one building — an alert triggers lockdown instructions over the PA system, while staff in unaffected buildings receive standby instructions.
• A warehouse worker experiences a medical emergency — their supervisor receives an alert and dispatches help while paging nearby team members.

Final Thoughts

Migrating to a hosted PBX isn’t just about modernization — it’s a strategic move toward a safer, smarter workplace. When combined with Genesis’s GenAlert and SIP/Multicast Paging solutions, your communication system becomes a core part of your emergency response plan.

Stay connected. Stay protected. Make the move to hosted — and put safety first.

Contact Genesis to learn more!