Did You Know? Genesis Provides Unlimited Remote Support to Help You Get the Most Out of Your System

At Genesis Systems, ensuring your success doesn’t stop after installation — it’s just the beginning. One of the standout benefits of choosing Genesis is unlimited access to expert remote support and training, designed to help you maximize the value of your Genesis Software.

Whether you need help troubleshooting an issue, configuring features, optimizing workflows, or just learning how to use the system more effectively, Genesis’ support team is there for you. Their highly trained specialists can diagnose and resolve problems remotely, guide you through best practices, and provide ongoing assistance to ensure your solution continues to perform at its best. 

This unlimited remote support means you’ll never be on your own when challenges arise — giving your organization peace of mind and the confidence to leverage your system to its fullest potential.

Genesis provides unlimited remote support & training to all customers under an active support subscription within regular business hours. 

For many organizations, the phone system is still one of the most critical yet least understood business tools. Calls drive sales, support customers, coordinate staff, and handle urgent situations. But without visibility into how phones are actually being used, companies are often operating blind. Phone analytics software changes that.

By turning raw call data into clear, actionable insights, phone analytics helps organizations reduce costs, improve customer experience, strengthen accountability, and make smarter operational decisions.

Every phone call leaves behind valuable data: who called, when, how long the call lasted, whether it was answered, transferred, or abandoned. Phone analytics software aggregates this information and presents it in dashboards and reports that decision-makers can actually use.

Improve Customer Experience and Responsiveness

Missed calls, long hold times, and unanswered extensions directly impact customer satisfaction. Phone analytics highlights these issues by showing:

• Peak call volumes by time of day
• Average answer and hold times
• Abandoned or missed calls
• Departments or locations struggling to keep up

With this insight, companies can adjust staffing levels, improve call routing, and ensure customers reach the right person faster without relying on anecdotal complaints or guesswork.

For more information contact Genesis!

Creating a safe workplace starts with visibility. When incidents go unreported or are delayed due to unclear processes, risks remain unaddressed and staff safety is compromised. Incident Aware gives employees a fast, reliable way to report safety concerns directly from their mobile device.

With a dedicated incident reporting app, staff can submit incidents, hazards, near-misses, or safety concerns with precise details such as time, location, photos, and notes. This real-time information allows management and safety teams to respond immediately, coordinate support, and prevent escalation.

Beyond immediate response, Incident Aware creates a centralized record of all events. This data supports continuous safety improvements and helping organizations identify recurring risks.

Most importantly, providing staff with a simple, accessible reporting tool empowers them to speak up. It reinforces a culture of safety, accountability, and care where employees know their concerns are taken seriously and acted upon.

Investing in Incident Aware isn’t just about technology; it’s about protecting people and building a safer workplace for everyone.

Contact Genesis to learn more!