APRIL 30 2021 — Genesis Systems Corporation, a leading communications management software developer, today announced an expanded partnership with RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions. The expanded partnership includes RingCentral support for Genesis’ GenAlert Emergency Notification solution, delivering enhanced on-site emergency response and awareness capabilities for mutual customers.
"The GenAlert solution provides RingCentral users with unparalleled emergency visibility and greatly enhances response time - critical in emergencies, where every second counts. When combined with built-in RingCentral features, GenAlert gives you the ultimate solution for detecting, alerting and recording emergencies.” – Randy Mennear, CEO Genesis Systems
GenAlert helps businesses to immediately recognize in-progress emergencies and alerts staff via on-screen messages, voice alerts, emails, SMS text messages, and more. GenAlert also records each call’s audio and details, and conferences in security staff to listen to and validate each call in real-time, improving detection of accidental calls and improving on-site response. GenAlert for RingCentral is a fully managed, cloud hosted solution.
“As a RingCentral Partner, we’ve had access to unparalleled developer support and resources which have enabled us to quickly adapt GenAlert’s capabilities to meet the needs of users” – Nathan Mennear, Sales Manager Genesis Systems
"Reliability, security, and scalability are the core components of RingCentral's cloud communications platform," said David Lee, vice president, product management at RingCentral. "The integration of GenAlert with RingCentral will offer customers a scalable platform that provides them with greater on-site emergency response and awareness.”
Genesis Systems specializes in telecommunications-related software products for leading UC solutions. The first Genesis software was installed in 1984 and today there are thousands in use worldwide managing from a few to tens of thousands of phones. Over our long history, Genesis has established and maintained an excellent reputation for outstanding customer service and satisfaction, product flexibility, ease of use, and reliability. This combined with our expert Technical Support services and constant product development has resulted in Genesis becoming an industry leader in communication management solutions for businesses of all sizes.