Genesis Call Accounting & Phone Analytics is a fully-featured, cloud-based solution designed to deliver clear and actionable insights into your telephone usage. Whether you're managing a small business or a large enterprise, our solution provides the tools you need to track, analyze, and optimize phone system performance.
Gain insights into call patterns with easy-to-understand reports tailored to your needs.
Monitor key metrics to evaluate team productivity and system efficiency.
Dive deeper with usage statistics and data visualization to uncover trends and optimize operations.
Protect your organization by identifying unauthorized or inappropriate use of phone systems.
Stay compliant and prepared with comprehensive emergency call tracking.
Create reports that match your business needs with flexible and user-friendly options.
Many organizations use Genesis's reporting to analyze call traffic during adverse weather events to accurately estimate their staffing and lines/trunks/PRIs requirements during their busiest times. These users have been able to determine which resources are required where, to ensure incoming calls reporting downed power lines or other safety concerns aren't being rejected.
On the internal telephone use side, the expedited move towards part-time or full-time remote working has consequently affected staff telephone use and habits. Many Genesis Cisco users report having more remote workers who use desk phones less (or not at all), incorporating audio & video conferencing tools into many of their daily activities. Our reporting shows which extensions aren't being used and can be removed, and identifies infrequently or unused licenses which can be either repurposed. Often these reports alone provide enough cost savings in the first month of use to completely offset the cost of our solutions.
Public Works & Municipalities & other large organizations regularly need to review how individual calls transit through their voice network for either troubleshooting of routing & call handling issues, or digging into problematic calls (misuse, abusive or fraudulent). Their Cisco systems are generally configured to provide us with call records for individual events, which allows our reporting to show each individual step of a call's progress, and allows the user to identify exactly what happened on each call.
As an addition, once the issue is identified on a single call, these same users also often generate subsequent reports to show all instances of that same scenario to either aid in troubleshooting and fixing routing issues (often in cases where calls are terminated before reaching a phone, or ending at the wrong phone due to issues with configuration).
Genesis Call Accounting & Phone Analytics is built for businesses of all sizes and industries. The intuitive cloud-based solution ensures:
Contact Us to learn how to take control of your Webex usage today.
Specializing in Telemanagement Solutions Since 1984.