Genesis Telecom Blog



Genesis Telemanagement Blog

The Genesis Telecom Blog

Telemanagement Info, Industry News, Available Services & Solutions


Remembrance Day

by Lisa November 8, 2019

Genesis Systems will be closed on Monday, October 11th for Remembrance Day.

Customers subscribed to our 24-7 support package are unaffected by holiday closures. 

Our office will re-open on Tuesday, October 12th with regular business hours.

Thanksgiving Holiday Hours

by Lisa October 11, 2019

Genesis Systems will be closed on Monday, October 14th for Thanksgiving.

Customers subscribed to our 24-7 support package are unaffected by holiday closures. 

Our office will re-open on Tuesday, October 15th with regular business hours.

Canada Day Hours

by Lisa June 28, 2019

On behalf of all us at Genesis we'd like to wish all a happy and safe Canada Day weekend! 

Our offices will be closed on Monday July 1 and we will be resuming normal business hours on Tuesday July 2. Customers subscribed to our 24/7 support package are unaffected by holiday closures. 

Happy Birthday Canada!

Going Hosted?

by Lisa January 23, 2019

Are you or your customer moving to a hosted environment and needing the correct hardware to connect? Genesis provides you with the Serial to IP devices needed to ensure your transition to the cloud is seamless. With Genesis Hosted Solutions you can expect all the same powerful call analysis, management & alerting available in our premises-based solutions, but with greater accessibility and virtually no configuration & ongoing maintenance required on your part. Genesis Hosted Solutions allow you to focus your attention on your core business. 

If you'd like more information on our Hosted Solutions please contact Genesis Sales at 1-888-993-2288 or sales@buygenesis.com

Did you know Genesis supports Linux too?

by Nathan December 13, 2018

Did you know Genesis solutions are compatible with many different operating systems - not just Microsoft Windows?

Although many users prefer to install their software in a Windows-based environment, it is not a Genesis requirement, and indeed our applications work equally well in Linux environments.

Users who prefer Linux will be pleased to know that they can expect the same reports, ease-of-access, and simple 1-click installation and trouble-free operation regardless of the operating system they choose. Especially for larger organizations with multiple installations, the ability to manage and roll out software updates centrally makes Linux an simple, attractive option.

Hosted users can of course access their software easily from any browser equipped computer, tablet, or smart device, so if you are looking for the ultimate flexibility give us a call to get moved over to our hosted versions!

The Shift Towards More Complex Hosted Systems

by Nathan November 16, 2018

I see more and more customers choosing to go with hosted solutions as their older phone systems become obsolete and need replacing. The decision to choose hosted reporting and management applications is predictable given the common benefits - a predictable monthly cost and a consistently up-to-date, feature-rich experience.

We've seen a major change in how customers are using hosted telephone systems. While hosted users typically had limited requirements in the past, I now regularly see complex call routing, IVRs, queues, hunt groups, etc., with many customers extensively using features that were previously solely the domain of fully-featured on-premises equipment.

Mirroring this shift, we see a corresponding shift in customer needs on the reporting and management-side as well. Where relatively basic call detail reporting sufficed for smaller organizations in the past, many are now reaching for in-depth call quality metrics, analytics, and modelling previously reserved for the largest, Enterprise-sized organizations. Reliability is also becoming more and more of a concern, as businesses rely more heavily on the data for day-to-day business decisions.

These Enterprise-level reports and features have been built-in to Genesis software since 1984, and continue to be developed as customers need more and more specialized features. Our earliest customers were large Enterprises, and although we service businesses with only a few phones (and all those in between), we've always maintained that our customers should all have Enterprise-level features and reliability.

Contact us for more information on why Genesis is your Enterprise Solution, whether your Enterprise has 5 or 50,000 phones.

Labour Day Office Hours

by Lisa August 31, 2018

Genesis Systems will be closed on Monday September 3 for Labour Day.

Customers subscribed to our 24-7 support package are unaffected by holiday closures. If you'd like more information on after-hours or 24-7 support options please contact Genesis Sales at 1-888-993-2288 or sales@buygenesis.com

Our office will re-open on Tuesday September 4th with regular business hours.

What does your software's annual support actually cover?

by Nathan January 16, 2018

Most software includes some form of an annual support option to provide you with periodic updates and access to technical support when the need arises. Subscribe to annual support is not much of a decision for many of us - the software was purchased to fill a void (e.g. business analytics, emergency notification, etc.), and it just needs to work.

We subscribe to annual support so help is there when we need it.

Have you looked closely at your support coverage and terms though? There are always limitations, and the biggest ones may not be obvious until you encounter them. Many will leave you wondering what your support actually covers. We've all been there. A few examples of services and items I've seen other manufacturers charge additional fees for:

  • Software installation & re-installation (or moving the software to a new PC)
  • Phone equipment changes (e.g. changing or upgrading your phone equipment)
  • Software training
  • Physical copies of software & updates

Do these not seem like opportunities to up-sell you on services you believed were included with your support in the first place? Since you're under annual support, shouldn't you at least have access to the necessary support so you can continue to use your existing software?

We think so. It's a simple, yet illusive concept, and is one we strongly believe in.

New Appearance Update Now Available

by Nathan September 4, 2017

The latest software release includes a major appearance update. Users of our web versions will notice this upgrade immediately, which provides easier navigation, reporting updates, and significantly enhanced usability on a variety of devices including tablets, smartphones, and other browser-enabled devices.

Feel free to contact our support office with any questions or concerns you have and we’ll be more than happy to show you around your new software. If you haven't received your upgrade yet feel contact our sales office to find out when you will be receiving it.

Users of Genesis Hosted Solutions are already upgraded this latest version, and have the benefit of always having access to the most current features. With Genesis Hosted Solutions you can expect all the same powerful call analytics, management & exception alerting available in our premises-based solutions, but with greater accessibility and virtually no configuration & ongoing maintenance required on your part. Interested in going hosted? Give sales a call to discuss!

Take your hotel guest's experience to the next level.

by Nathan February 16, 2017

Genesis the next Generation of telecom solutions!

Take your hotel guest's experience to the next level.

  • Engage your guests with a custom mobile app specific to your hotel
  • Advertise, track & increase uptake of hotel amenities and attractions
  • Increase uptake of your in-house services & offerings
  • Any much, much more...

Genesis GuestTel for Hotels and Motels

Call us today for more information!