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Genesis Telemanagement Blog

The Genesis Telecom Blog

Telemanagement Info, Industry News, Available Services & Solutions


Genesis Solutions Support Mixed Avaya + RingCentral Environments!

by Nathan February 18, 2020

It's becoming more and more common for UC delivery to be either fully-cloud-based, or using a combination of hybrid/mixed solutions. While very few organizations are fully cloud, and most are relying on a number of different cloud and on-premises solutions for providing their overall UC solution.

Since last year's announcement of Avaya / RingCentral Strategic Partnership, many Avaya users' migration paths have shifted. Where Avaya-hosted IP Office or CM-based solutions may have been the logical, simple path before, there is uncertainty with the shift and just how RingCentral will fit into your overall UC solution, the potential complications, and how you'll manage everything.

The Good News is that you're not alone, and that you're covered with Genesis whether you're using Avaya, RingCentral, or a continuously changing combination of both.

We've designed our solutions with specific features for users of Avaya and RingCentral. Migrating to RingCentral is extremely simple for current or prospective Avaya (or other) system users - our solutions are feature rich and handle the day-to-day administration automatically. Genesis solutions are portable to the cloud as well, we can move your software to the cloud anytime. Contact us for more information.

Remembrance Day

by Lisa November 8, 2019

Genesis Systems will be closed on Monday, October 11th for Remembrance Day.

Customers subscribed to our 24-7 support package are unaffected by holiday closures. 

Our office will re-open on Tuesday, October 12th with regular business hours.

Real-Time 9-1-1 Alerting updates, including Call Recording, Automatic Emailing and more for RingCentral!

by Nathan November 7, 2019

Our Genesis GenAlert real-time 911 / lockdown alerting solution has been compatible with RingCentral (and Telus Business Connect) for some time now, and the user feedback has been very positive. As more and more users migrate to RingCentral-powered solutions, we're increasingly working more and more users with unique alerting and recording requirements.

RingCentral users, especially those either using or migrating away from on-premises systems, likely need some level of tracking, alerting, and recording for customer and staff safety and compliance with regulations. For some, the basic-type reporting may suffice, but in nearly all cases there is still a significant need for enhanced tools to handle the mass notification and emergency alerting needs.

A few of the unique needs our alerting solution has been able to fill:

  • Enabling call recording automatically based on call criteria, with auto recording downloading and emailing after call completion
  • Automatic location lookup / retrieval at the time of the emergency call (included in the alerts)
  • Real-Time, Multi-Path alerts (emails, SMS, Glip, overhead audible, etc.) customized for different types of emergencies
  • Extensive location filtering for separate buildings, floors, addresses, etc. based on extension location
  • Real-time conferencing / supervision in of security staff for emergency calls (presently testing)

These are just a few of the unique requirements we've been able to accommodate to date.

When adding in our call tracking and reporting solution, the overall solution provides the most comprehensive reporting, tracking, and alerting solution for RingCentral users of any size.

Contact Genesis for more information on our RingCentral-compatible solutions and how we can help you meet your custom requirements! 

Thanksgiving Holiday Hours

by Lisa October 11, 2019

Genesis Systems will be closed on Monday, October 14th for Thanksgiving.

Customers subscribed to our 24-7 support package are unaffected by holiday closures. 

Our office will re-open on Tuesday, October 15th with regular business hours.

Canada Day Hours

by Lisa June 28, 2019

On behalf of all us at Genesis we'd like to wish all a happy and safe Canada Day weekend! 

Our offices will be closed on Monday July 1 and we will be resuming normal business hours on Tuesday July 2. Customers subscribed to our 24/7 support package are unaffected by holiday closures. 

Happy Birthday Canada!

Added - Cisco Business Edition 4000 Support!

by Nathan June 6, 2019

The Cisco Business Edition 4000 is Cisco's latest hosted unified communications solution specifically designed for small and medium sized businesses.

Are you a Cisco BE4000 user? If so, you may have noticed there are a few built-in reports available, and also that they are basic, generally inflexible, and probably not providing you with the information you need. Report output options are comparatively limited as well, if you are looking for a report that you can modify, you're out of luck.

The good news is that Genesis Call Accounting is compatible with BE4000 systems, and provides you with all the reports and flexible options you have when using Genesis with other phone systems. Especially useful for users needing call information separated out by extension / department for customer bill-backs, analysing calls and traffic analysis by location called / called from for marketing tracking, exception call reporting for identifying misuse and potential system hacks / issues, busy time identification for staffing insight, and a TON of other uses.

Since the BE4000 is still relatively new, many features (such as providing us with call records) are not fully developed, and due to this we will continually monitor and further improve our solution as the BE4000 solution matures, and the ability to report on new information becomes available. Contact Genesis for more information on our BE4000-compatible solution, and how we can improve your reporting!

Going Hosted?

by Lisa January 23, 2019

Are you or your customer moving to a hosted environment and needing the correct hardware to connect? Genesis provides you with the Serial to IP devices needed to ensure your transition to the cloud is seamless. With Genesis Hosted Solutions you can expect all the same powerful call analysis, management & alerting available in our premises-based solutions, but with greater accessibility and virtually no configuration & ongoing maintenance required on your part. Genesis Hosted Solutions allow you to focus your attention on your core business. 

If you'd like more information on our Hosted Solutions please contact Genesis Sales at 1-888-993-2288 or sales@buygenesis.com

Did you know Genesis supports Linux too?

by Nathan December 13, 2018

Did you know Genesis solutions are compatible with many different operating systems - not just Microsoft Windows?

Although many users prefer to install their software in a Windows-based environment, it is not a Genesis requirement, and indeed our applications work equally well in Linux environments.

Users who prefer Linux will be pleased to know that they can expect the same reports, ease-of-access, and simple 1-click installation and trouble-free operation regardless of the operating system they choose. Especially for larger organizations with multiple installations, the ability to manage and roll out software updates centrally makes Linux an simple, attractive option.

Hosted users can of course access their software easily from any browser equipped computer, tablet, or smart device, so if you are looking for the ultimate flexibility give us a call to get moved over to our hosted versions!

The Shift Towards More Complex Hosted Systems

by Nathan November 16, 2018

I see more and more customers choosing to go with hosted solutions as their older phone systems become obsolete and need replacing. The decision to choose hosted reporting and management applications is predictable given the common benefits - a predictable monthly cost and a consistently up-to-date, feature-rich experience.

We've seen a major change in how customers are using hosted telephone systems. While hosted users typically had limited requirements in the past, I now regularly see complex call routing, IVRs, queues, hunt groups, etc., with many customers extensively using features that were previously solely the domain of fully-featured on-premises equipment.

Mirroring this shift, we see a corresponding shift in customer needs on the reporting and management-side as well. Where relatively basic call detail reporting sufficed for smaller organizations in the past, many are now reaching for in-depth call quality metrics, analytics, and modelling previously reserved for the largest, Enterprise-sized organizations. Reliability is also becoming more and more of a concern, as businesses rely more heavily on the data for day-to-day business decisions.

These Enterprise-level reports and features have been built-in to Genesis software since 1984, and continue to be developed as customers need more and more specialized features. Our earliest customers were large Enterprises, and although we service businesses with only a few phones (and all those in between), we've always maintained that our customers should all have Enterprise-level features and reliability.

Contact us for more information on why Genesis is your Enterprise Solution, whether your Enterprise has 5 or 50,000 phones.

GenAlert for RingCentral Now Available!

by Lisa July 27, 2018

We are very excited to announce the release of GenAlert Real-Time 9-1-1 & Emergency Alerting Solution for RingCentral!

GenAlert is an emergency on-site notification solution which detects the moment an emergency call is made (or lockdown/alert code is entered into a telephone) and dispatches alerts to your staff in real-time (including email, SMS, on-screen alerts, speech, strobe / light or siren activation, and more). GenAlert includes location information, floor plans and other visual aids in alerts to assist staff in locating and dealing with the emergency as quickly as possible.

GenAlert can be deployed as a hosted / cloud-only solution or with additional on-site survivability, and is fully customizable based on your needs. GenAlert is compatible with most common telephone systems, and complements our other RingCentral-compatible solutions.

Contact Genesis to find out more, and check out our listing in the RingCentral App Gallery! 

GenAlert - RingCentral App Gallery