GenAlert

Emergency 911 Notifications for Nortel / Avaya Meridian 1 & CS1000 Telephone Switches:

Related Links
GenAlert Brochure
911 Alerting White Paper
Contact Us for a Demo

Protect Your Company’s Most Important Asset

In an emergency situation time is never on your side. That’s why Genesis Systems has developed GenAlert, our web and client based, real-time emergency reporting package that detects when 911 is called and immediately notifies you. Standard 911 reporting from call accounting software does not alert you until after calls have been terminated. GenAlert goes a step further and notifies you the second an emergency call has been initiated.

Protection:

Protect your staff using equipment you already own. GenAlert turns your telephones into a powerful distress alarm. Not only are you alerted of staff in distress, but you can attach additional important information to employee telephones (health conditions, special medications, etc...). You can rest knowing your staff are protected in the event of an emergency.

Notification:

Notify the people that need to know. GenAlert has been designed to alert as many people as you wish, as quickly as possible. You can configure GenAlert to notify you nearly any way you wish, whether it is by SMS text message, screen pop, email, and / or even sounding an alarm.

Integration:

GenAlert fully integrates with the other Genesis products to give you a complete, unified tele-management solution. When combined with the Genesis Directory package, GenAlert requires very little setup work on your part. Information associated with each telephone is automatically imported and shared by GenAlert.

Compatible PBXs:

• Nortel / Avaya Meridian 1 or CS1000 (any release capable of generating emergency information)

Included Options:

Remote Assistance:
Allows a certified Genesis support technician to perform troubleshooting or other tasks for you. Whenever and wherever you need assistance a certified Genesis support technician is always available to help.

Web-Based Interface:
In addition to our standard client interface, Genesis Professional Includes our easy to use web-based interface.

Configurable User Accounts:
You can give selective access to individuals who do not need to be able to perform certain duties. You can restrict users from printing reports, give them read-only access, and much more...

Optional Hardware & Connectivity Options:

Buffer Boxes:
Usually used when your PBX is remotely located or when it is not feasible to run cabled directly. Buffer boxes can also add additional peace of mind, ensuring data is not lost in the event of computer hardware failure. Buffer boxes act as an intermediary between your telephone system and the computer housing Genesis Call Accounting. Call information is retained and passed to the Genesis PC for immediate processing.

Ether-Serial Devices:
Convert any legacy telephone system serial ports to an IP network connection, allowing internal and remote accessibility via your established network. Especially useful when it is impractical to run cabling between the Genesis computer and your non-IP supported PBX.

Reliability:

Genesis is fully committed to superior product quality, service and after-sale customer satisfaction. Our expert technicians are available to discuss your particular questions or concerns. When you buy GenAlert, the first year’s updates and technical support are included.

Genesis is a Proud Member of NENA

The National Emergency Number Association (NENA) is an organization whose mission it is to foster the technological advancement, availability and implementation of a universal emergency telephone number system.

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