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Genesis Telemanagement Blog

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Telemanagement Info, Industry News, Available Services & Solutions


Victoria Day Hours

by Lisa May 17, 2019

Genesis Systems will be closed on Monday May 20 for Victoria Day.

Customers subscribed to our 24-7 support package are unaffected by holiday closures. If you'd like more information on after-hours or 24-7 support options please contact Genesis Sales at 1-888-993-2288 or sales@buygenesis.com

Real-Time 9-1-1 Alerting & Recording for RingCentral & Telus Business Connect Users!

by Nathan May 15, 2019

Genesis is proud to announce the latest enhancements to our powerful, real-time 9-1-1 notification solution for RingCentral, Telus Business Connect and other hosted phone systems!

GenAlert for RingCentral users now have the option to automatically enable call recording for 9-1-1 calls (or any other "emergency"-type calls). This allows universities, public corporations and other institutions with stringent, mandatory security policies to fully comply with them, while also maintaining those critical recordings of 9-1-1 or other emergency calls selectively. Having a recording can help speed assistance, improve handling of false / accidental 9-1-1 calls, and maintain critical records in the event of future litigation. It's often a no-brainer - you should be recording these calls!

Adding on Glip, email, SMS and custom alerting, and automatic location reporting to GenAlert, users have the most flexible and all-encompassing 9-1-1 reporting solution for RingCentral, period.

Our GenAlert solution, providing real-time 9-1-1 alerting for RingCentral (and other phone systems), is designed to meet your organizations complex alerting requirements. We take all requests for customization extremely seriously, and will go the extra mile to make sure your GenAlert provides you with the solution that meets your organizations requirements.

Give us a call to find out more about GenAlert real-time alerting (and recording), and how we can help improve your organizations 9-1-1 and emergency situation handling!