Genesis Telecom Blog



Genesis Telemanagement Blog

The Genesis Telecom Blog

Telemanagement Info, Industry News, Available Services & Solutions


Canada Day Hours

by Lisa June 28, 2019

On behalf of all us at Genesis we'd like to wish all a happy and safe Canada Day weekend! 

Our offices will be closed on Monday July 1 and we will be resuming normal business hours on Tuesday July 2. Customers subscribed to our 24/7 support package are unaffected by holiday closures. 

Happy Birthday Canada!

Added - Cisco Business Edition 4000 Support!

by Nathan June 6, 2019

The Cisco Business Edition 4000 is Cisco's latest hosted unified communications solution specifically designed for small and medium sized businesses.

Are you a Cisco BE4000 user? If so, you may have noticed there are a few built-in reports available, and also that they are basic, generally inflexible, and probably not providing you with the information you need. Report output options are comparatively limited as well, if you are looking for a report that you can modify, you're out of luck.

The good news is that Genesis Call Accounting is compatible with BE4000 systems, and provides you with all the reports and flexible options you have when using Genesis with other phone systems. Especially useful for users needing call information separated out by extension / department for customer bill-backs, analysing calls and traffic analysis by location called / called from for marketing tracking, exception call reporting for identifying misuse and potential system hacks / issues, busy time identification for staffing insight, and a TON of other uses.

Since the BE4000 is still relatively new, many features (such as providing us with call records) are not fully developed, and due to this we will continually monitor and further improve our solution as the BE4000 solution matures, and the ability to report on new information becomes available. Contact Genesis for more information on our BE4000-compatible solution, and how we can improve your reporting!