Genesis Celebrates our 22nd Anniversary
Genesis is a telecommunications software development company that
specializes in telemanagement related software products. This year marks Genesis Systems 22nd Anniversary of offering top
quality products and services to our customers. To celebrate this year, we
have expanded our existing product line to now include:
  
Genesis Professional Series Call Accounting
- our legacy *easy to use* system has been re-designed and
re-written to be even more powerful and easier to use. Our brand new
Professional Series features an easy to use graphical user interface
unlike anything else on the market today. Genesis Call Accounting
versions include Business, Hotel/Motel, Multi-site,
Multi-switchboard and Multi-tenant available in both Plus, Lite and
Ultra-Lite versions.
GenSwitch - is a very powerful and
graphical single/multi-site switch management package for performing
Moves, Adds and Changes to your Nortel PABX system. GenSwitch
represents a whole new generation in switch management by removing
the complexities found in other packages. GenSwitch fully integrates
and shares information with Genesis Call Accounting to avoid
duplicate entry.
Genesis Traffic Manager - accumulates switchboard traffic
information and performs detailed traffic studies, *what if*
modeling, and produces concise management reports for single or
multiple sites.
Genesis Contact Center Manager (CCM) - captures ACD statistical
information from your switchboard on the performance of your Agents,
Positions, Queues and Trunk Routes for single or multiple sites.
Detailed historical performance measurement reports are then
produced.
Genesis COPS Fraud Detection - is a
telephone fraud detection and reporting package that alerts you by
email, cell phone, fax, or pager of any suspect calls.
Genesis 911 - accumulates 911 caller
information, assembles it and produces a full range of comprehensive
*real time* 911 Communication Center reports. These reports are used
for capacity planning and historical call investigations.
Whether you're a hotel or a general business, with ten or ten
thousand extensions, we have the right package for you. For
hotel/motel businesses, Genesis Call Accounting software can easily
integrate with your current property management system, without any
additional hardware.
At Genesis Systems we pride ourselves in demonstrating superior
quality, outstanding customer service and complete product
reliability. If you decide to purchase a Genesis telecommunications
product you have our 22 years of expertise standing right there with
you.
Company News:
What is new with Genesis Systems?
At Genesis we never rest. We want your system to always reflect
current technology and meet your most stringent requirements. That
is why we go the extra mile and ensure that you have access to an
entire suite of Genesis products, to meet your every need.
Genesis recently attended the huge INNUA show in San Diego
where we introduced our new product line to Nortel users. The
response was phenomenal with many attendees commenting that Genesis
has a whole new generation of very graphical and easy to use
products unlike anything else on the market.
Genesis has more exciting products currently in development that
will be introduced later this year.
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