Call Accounting & Tracking


Genesis Call Accounting

Genesis Hospitality Call Accounting & Tracking is our fully featured solution for Hotels, Motels, Resorts, Retirement & Care Facilities (and more) that may require more comprehensive features and reporting functionality from their telephone system. Whether you are just charging for telephone calls or monitoring phone usage, analyzing trends & analytics or tracking 911 calls, telephone abuse or fraud, knowing the dynamics & needs of your guests or patients is critical. Making their stay comfortable by offering the right mix of services in a timely, efficient manner is important.

Genesis is compatible with virtually any telephone system and Property Management System (PMS). All Genesis solutions are designed to be easy to use and require minimal training. Our expert technical support specialists are always ready to help should you need assistance.

Monitor local, incoming, long distance, international, misdialed & internal calls selectively

View telephone cost, usage & profit reports in real-time

Automatically detect 911 calls, fraudulent calls & alert on exceptions

Supervise user activity and be notified in extended periods of no usage

Easily integrate call charges into your existing billing system

Fully integrates with Incident Aware to schedule wake-up calls, manage minibar inventory, track cleaning status, and more

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