call accounting - track, control and report - Genesis Systems Corporation
call accounting - track, control and report call accounting

call accounting telephone charge consolidation

call management audit and profit reporting
Genesis Traffic Manager

Product Information

Available Options | Brochure | Live Demo | Sample Reports

call accounting traffic managerConsolidated traffic reporting and statistical modeling for Nortel / Meridian, Rolm / IBM and Siemens PBX systems.

With the explosion of services like the internet, voice mail, email, ISDN, you just can't guess about your telecommunication requirements anymore.

Genesis Traffic Manager is a multi-site, multi-user system that takes the guess out of your decisions. Genesis captures PABX traffic information, consolidates and organizes it into concise management reports presenting you with all the information you need to make those critical decisions.

Save Time and Money:

Genesis Traffic Manager saves you time and money by monitoring PABX traffic every hour and notifying you immediately when it detects a problem. Genesis comes with a wide range of standard Event Agents you can customize, or create your own.

For example:

  • Are 80% of all incoming calls answered in 4 rings or fewer?
  • Are all trunks busy on the inbound 800 lines?
  • Is there abnormal outbound usage after business hours?

Gain Control Over Lines and Operators:

Genesis Traffic Manager monitors and reports on Console, Trunk, Network, Processor, and Telephone Mail Traffic just to name a few.

Trunk usage reports show:

  • trunk overflows
  • all trunk busy incidents
  • number of working trunks
  • number of trunks and trunk types
  • optimum number of trunks required
  • number of incoming and outgoing calls

Operator/console group reports show:

  • average call wait
  • time spent on calls
  • average speed of answer
  • number of abandoned calls
  • number of calls per operator
  • number of times all consoles are busy

Flexibility:

Using Windows' Graphical interface, it's easy to share data with other programs and customize how Genesis presents, analyses and prints your reports.

For example:

  • print or email Genesis reports
  • remove any unwanted columns before printing
  • add a new column to see the impact of a 25% increase in sales
  • predict future requirements just by changing a few numbers