Genesis Systems » Products

Products

Call Accounting, PBX Traffic Reporting, Switch Management, ACD Reporting & E911:

All Genesis products are available in both client based and web based versions and can support single, multiple site, stand-alone configurations or centralized installations. Please contact Genesis with any questions you may have regarding our products and how they can address your telecom, reporting & switch management needs.

Genesis Call Accounting:

Genesis Call Accounting:
accurately tracks and allocates all telephone-related costs to their source and notifies immediately when fraudulent or suspect calls are made. Genesis Call Accounting can generate over 100 different customizable reports that can be emailed to you automatically or run on demand as required.

Genesis Express Call Accounting:
is for businesses with up to 1000 extensions that require Call Accounting, Call Traffic reporting, Inventory management reporting, fraud detection and more.

Genesis Professional Call Accounting:
is our fully featured version for businesses wanting all of the features of Genesis Express plus a Company Directory, both client and web-based interfaces, fully configurable user accounts, centralized multi-site collection, and more.

Genesis Traffic Manager (Traffic Reporting):

Traffic Manager:
captures switchboard traffic information from your Avaya, Cisco, Nortel or Rolm/IBM/Siemens telephone system, consolidates and organizes it into concise management reports for single or multiple sites.

Genesis GenSwitch (Avaya CM & CS1000/Meridian Switch Management):

Genesis GenSwitch:
a powerful and easy to use web and client based switch management package for performing MACs to your Avaya CM, Nortel Meridian or Avaya CS1000 telephone system. Genesis GenSwitch fully supports all analog, digital and IP phones.

Genesis Contact Center Manager (ACD Reporting):

Genesis Contact Center Manager:
captures information from your switchboard about ACD queues, agents, positions, splits, VDNs & trunk routes and organizes it into concise management reports for manual or automatic distribution.

Genesis GenAlert (Avaya CS1000 and Nortel Meridian 911 Alerts):

Genesis GenAlert:
processes 911 call information from your Avaya CS1000 or Meridian PBX when a call is initiated and responds by sending out immediately alerts, notifications and any customized instructions.

Genesis E911 Center Software:

Genesis GenTracker 911:
provides 911 centers with comprehensive real-time and historic 911 caller and traffic stats and reports, which can be used for capacity planning, examining call details, investigations, liability purposes, service level assessments, etc.

Genesis Integrity Checker:
used by 911 centers to periodically monitor and automatically test individual 911 emergency lines and report outages or other problems. Genesis Integrity Checker can alert you via email, fax or an external strobe light located in your facility.

Genesis GenWatch:
provides 911 centers with a backup real-time raw display of callers information as received from your 911 equipment and replaces the need for noisy printers. Call details can be quickly and easily located and printed by 911 operators.