Support Policy

Call Accounting, Traffic Manager, GenSwitch, Contact Center Manager & GenAlert Software:

Unlike other software companies, Genesis is fully committed to after-sale customer satisfaction. Our Superior Quality, Service and Reliability are just some of the reasons that put Genesis ahead of the rest. All of our products (including Call Accounting, Traffic Manager, GenSwitch, Contact Center Manager & GenAlert) include a full year of product updates, enhancements, rate tables (Call Accounting specific) and unlimited access to our technical support department via phone or email.

Additional years of product support and updates are available as a bundled service and can be purchased initially or after your initial 1 year of included support and updates has expired. Genesis highly recommends customers purchase annual maintenance renewals to ensure specifically that your Call Accounting, Traffic Reporting, Contact Center Reporting and 911 reporting software includes the latest software enhancements and reporting functionality available. Genesis also highly recommends customers using GenSwitch as their Nortel MAC solution keep on the program as well as this ensures future PBX features and releases are fully supported and utilized by your Genesis software.

For more information about our support policies and product maintenance offerings (whether you are a potential or existing customer) please feel free to Contact Us.