Documentation

Checklists, Manuals & Install Guides:

Genesis newsletters, installation checklists and product manuals for all Genesis software can be found here. Call Accounting manuals are available below for download, however please note that Traffic Manager, GenSwitch, Contact Center Manager and Genesis GenAlert manuals are only available to authenticated users. If you require an updated or new copy of one of these manuals please contact us.

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General Documentation:

Description	Size	Type / File
Genesis Company Newsletter (Summer 2011)	31 KB	Newsletter
Genesis Installation Checklist & Responsibilities	387 KB	Contact Us
Genesis Connection Diagrams	(varies)	Contact Us
Genesis Software Requirements	431 KB	Contact Us

Product White Papers:

Description	Size	Type / File
Genesis Call Accounting White Paper	399 KB	Call Accounting
Genesis Traffic Manager White Paper	307 KB	Traffic Reporting
Genesis GenSwitch White Paper	237 KB	Switch Management
Genesis Contact Center White Paper	128 KB	ACD / Contact Center
Genesis GenAlert White Paper	375 KB	GenAlert 911 Alerting
Genesis GenTracker 911 White Paper	-	(available soon)

Product Manuals:

Description	Size	Type / File
Genesis Call Accounting Software Manual	511 KB	CDR Manual
Genesis Call Accounting (Ultra-Lite) Manual	194 KB	Ultra-Lite Manual
Genesis Traffic Manager Manual	190 KB	Contact Us
Genesis GenSwitch Manual	270 KB	Contact Us
Genesis Contact Center Manager Manual	191 KB	Contact Us
Genesis GenAlert Manual	54 KB	Contact Us

Hardware Manuals:

Description	Size	Type / File
LavaLink Ether-Serial Product Specifications	345 KB	Ether-Serial Specs
LavaLink Ether-Serial Product Manual	692 KB	Ether-Serial Manual
Scannex ip.buffer Product Manual	.99 MB	ip.Buffer Manual
Scannex MicroBuffer Product Manual	84 KB	MicroBuffer Manual

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