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Traffic Manager

Trunk, Line & Gateway Traffic Reporting Software for Avaya, Cisco, IBM, Nortel, Rolm & Siemens PBXs:

With the addition of new products and services like the IP phones, IP PBXs, VoIP & SIP trunking, you just can't guess about your telecommunication requirements anymore.

Genesis Traffic Manager is a multi-site, multi-user capable system that takes the guessing out of your decisions. Genesis captures PBX traffic information, consolidates and organizes it into concise management reports presenting you with all the information you need to make those critical decisions.

Save Time and Money:

Genesis Traffic Manager saves you time and money by monitoring PBX traffic every hour and notifying you immediately when it detects a problem. Genesis Traffic Manager comes with a wide range of standard event agents and comprehensive reports you can utilize or customize. Ad hoc reports can be generated or reports can be easily configured to automatically email to distribution lists on daily/monthly/etc. intervals.

Genesis Traffic Manager can help you answer otherwise difficult questions about your telephone system.

For example:Traffic Manager web interface

  • Are 80% of all incoming calls answered in 4 rings or fewer?
  • Are all trunks busy on the inbound 800 lines?
  • Is there abnormal outbound usage after business hours?

Gain Control Over Lines and Operators:

Genesis Traffic Manager monitors and reports on Console, Trunk, Network, Processor, and Telephone Mail Traffic just to name a few. If the information is available, rest assured you can access and report on it. All captured data can be stored indefinitely or alternately you can choose how data should be purged.

Trunk usage reports show:

  • trunk overflows
  • all trunk busy incidents
  • number of working trunks
  • number of trunks and trunk types
  • optimum number of trunks required
  • number of incoming and outgoing calls
  • potential savings / expenses when adding & removing trunks

Operator/console group reports show:Engineering / Statistical traffic modeling graph

  • average call wait
  • time spent on calls
  • average speed of answer
  • number of abandoned calls
  • number of calls per operator
  • number of times all consoles are busy

Flexibility:

Using our Windows Graphical Interface or web based equivalent, it's easy to share data with other programs and customize how Genesis presents, analyses and outputs your reports. Statistical modeling using Poisson, Erlang, etc. can be easily performed on any trunk group to assist you in planning for worst case or future traffic utilization.

For example:

  • print or email trunk traffic, network usage & console reports
  • remove any unwanted columns before printing
  • add a new column to see the impact of a 25% increase in sales
  • predict future requirements just by changing a few numbers

Compatible PBXs:

  • Avaya Communication Manager (traffic for trunk groups and members, usage, consoles, hunt groups, etc.)
  • Cisco CallManager (extension traffic, gateway traffic, usage, codec & jitter, video bandwidth, etc.)
  • Nortel Meridian 1 or CS1000 (load 2 traffic reporting, trunk group and members, consoles, features, services, etc.)
  • Rolm / Siemens / IBM (calls, usage, engineering, node & link traffic, group & member traffic, staff, mail, events, etc.)
  • Hicom (trunk group, trunk utilization, busy hour, calls & usage by group & member, etc.)
  • IP data collection & retrieval methods fully supported

Included Options:

Remote Assistance:
Allows a certified Genesis support technician to perform troubleshooting or other tasks for you. Whenever and wherever you need assistance a certified Genesis support technician is always available to help.

Web-Based Interface:
In addition to our standard client interface, Genesis Professional Includes our easy to use web-based interface.

Configurable User Accounts:
You can give selective access to individuals who do not need to be able to perform certain duties. You can restrict users from printing reports, give them read-only access, and much more...

Optional Hardware & Connectivity Options:

Buffer Boxes:
Usually used when your PBX is remotely located or when it is not feasible to run cabled directly. Buffer boxes can also add additional peace of mind, ensuring data is not lost in the event of computer hardware failure. Buffer boxes act as an intermediary between your telephone system and the computer housing Genesis Call Accounting. Call information is retained and passed to the Genesis PC for immediate processing.

Ether-Serial Devices:
Convert any legacy telephone system serial ports to an IP network connection, allowing internal and remote accessibility via your established network. Especially useful when it is impractical to run cabling between the Genesis computer and your non-IP supported PBX.

Consolidated traffic reporting and statistical modeling for Avaya, Cisco, Nortel / Meridian, Rolm / IBM and Siemens PBX systems.