Genesis Systems » Products » Available & Included Options » Remote Assistance

Remote Assistance

An Included Option with all Genesis Software

Whenever and wherever you need assistance a certified Genesis support technician is always available to help. With just a couple clicks, you can give a certified Genesis support technician access to your Genesis computer to troubleshoot problems with your Genesis software, install updates, provide training, and more.

Our remote assistance allows you to leave the work with us, we will simply call you when the work has been completed.

Please note an internet / network connection is required for a Genesis Technician to be ablt to access your computer remotely.

Availability:

Software Application Included
Genesis Call Accounting Ultra-Lite Not available
Genesis Call Accounting Express & Hotel Express Standard
Genesis Call Accounting Professional & Hotel Professional Standard
Genesis Traffic Manager Standard
Genesis GenSwitch Standard
Genesis Contact Center Manager Standard
Genesis GenAlert Standard

Legend:

Not available Not available
Standard Included