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GenSwitch: Avaya Switch Management

Avaya CS1000, Avaya CM & Nortel Meridian 1 MACs Management:

GenSwitch is a powerful switch management package for performing Moves, Adds and Changes to your Avaya CM, Avaya CS1000 or Nortel Meridian telephone system. GenSwitch is far superior to anything else available, allowing the casual user to perform changes, yet fully supporting the demands of more advanced users. Like all Genesis products GenSwitch is available in client and web-based versions. Both versions are included with your purchase and can be used simultaneously.

In keeping with the Genesis tradition, GenSwitch is very fast and powerful yet simple to use so simple that clerical staff can easily be trained to manage your phones instead of higher paid technical staff. GenSwitch fully integrates and shares information with Genesis Call Accounting, Genesis Traffic Manager and Genesis ContactCenter Manager packages, eliminating the need for duplicate entry of information. For example if you add a new user using GenSwitch, the new user's extension and name will be automatically added to Genesis Call Accounting. GenSwitch can control a single switch or multiple switches from a centralized location and is fully IP capable. And of course, GenSwitch comes backed by our renowned technical support team.

Avaya / Nortel IP Phone MAC

General Features:

  • Supports any mixture of PBX releases (one application for everything)
  • Designed as a complete Windows product compatible with all supported versions of Windows. A server OS can be used but is not required.
  • Available and easily accessible in both client and web versions (your users can use either or both versions at the same time)
  • Supports virtually all releases Avaya / Nortel CM, CS1000 and Meridian software
  • Features typical Genesis trademark reliability and robustness
  • Fully integrates with all Genesis products (DNs, names are shared, etc.)
  • Features easy to use screens typical of the Genesis style
  • Fully Network compatible and expandable using IP sockets for inter-program communication
  • Supports an unlimited number of switch connections using direct serial cable, modems or IP connections
  • Allows MAC posting into numerous switches simultaneously
  • Supports multiple simultaneous users
  • Retains a mirror database of your switchboard(s) with nightly automatic synchronization, permitting immediate data retrieval
  • Downloads important switch data in case you ever need it (disaster recovery)

Detailed Features:

web based switch management screen
  • Displays actual telephone set photos when adding or programming sets, allowing you to click on the actual telephone set buttons when programming keys
  • Shift keys and next and previous paging keys function in the software exactly as they do on the physical telephone
  • Feature descriptions from the manufacturer's documentation are displayed whenever applicable and are fully customizable
  • Tracks all MACs performed by username, date and time, activity, etc.
  • Supports bulk moves, swaps, deletes and enabling/disabling of phones
  • Supports lookups by extension number, name, set type, etc. or lookups by simply clicking on an entry in the list
  • Displays available TNs or ports (IP, Digital & Analog) and extensions right from the PBX
  • Allows direct terminal access for the techs who want command line control
  • Reports all switch errors and system messages complete with explanations
  • Supports template based additions of new phones, allowing you to add new sets based on already existing and properly configured phones
  • Supports transaction scheduling and posting for later dates and times
  • Allows printing of the Queued transactions file, History file and Transaction Details
  • plus much, much more...

Avaya CS1000-Specific Features:Avaya CS1000 switch management

  • Changes to Class of Service can be applied to multiple sets at once
  • Manages Speed Call and System Speed Call lists and controllers
  • Displays all users of Speed Call Lists or System Speed Call Lists
  • Supports lookups by DN, TN, CPND Name, DES and Set Type (with or without MARP DN's)

Avaya CM-Specific Features:

  • Displays ranges of available extension numbers when adding phones
  • Dynamic fields are shown/hidden if additional information for the selected feature is required
  • Displays and allows searching for all appearances of extension numbers and bridged appearances
  • Lists all supported valid entries when changing features, allowing you to select the desired entry instead of typing it
  • Supports dynamic changing of phone type to those supported on your release, or types you have aliased.

Compatible PBXs:

Unlike competitive offerings, GenSwitch is fully compliant with both Avaya CM and Avaya CS1000 systems. You do not need seperate version of software from Genesis to support different vintages of PBX software or hardware, even if you have a mixture of current and legacy switches. Currently the below Avaya PBX platforms are supported:Avaya CM switch management screen

  • Avaya CM - all releases
  • Avaya CS1000 (Formerly Nortel CS1000, Succession) - all releases
  • Nortel Meridian 1 - Legacy Meridian 1 release 18+

Included Options:

Remote Assistance:
Allows a certified Genesis support technician to perform troubleshooting or other tasks for you. Whenever and wherever you need assistance a certified Genesis support technician is always available to help.

Web-Based Interface:
In addition to our standard client interface, Genesis Professional Includes our easy to use web-based interface.

Configurable User Accounts:
You can give selective access to individuals who do not need to be able to perform certain duties. You can restrict users from printing reports, give them read-only access, and much more...

Optional Hardware & Connectivity Options:

Buffer Boxes:
Usually used when your PBX is remotely located or when it is not feasible to run cabled directly. Buffer boxes can also add additional peace of mind, ensuring data is not lost in the event of computer hardware failure. Buffer boxes act as an intermediary between your telephone system and the computer housing Genesis Call Accounting. Call information is retained and passed to the Genesis PC for immediate processing.

Ether-Serial Devices:
Convert any legacy telephone system serial ports to an IP network connection, allowing internal and remote accessibility via your established network. Especially useful when it is impractical to run cabling between the Genesis computer and your non-IP supported PBX.