GenSwitch

Nortel/Avaya Meridian 1 & CS 1000 MACs Management:

GenSwitch is a powerful switch management package for performing Moves, Adds and Changes to your Nortel/Avaya Meridian telephone system. GenSwitch is far superior to anything else available, allowing the casual user to perform changes, yet fully supporting the demands of more advanced users.

In keeping with the Genesis tradition, GenSwitch is very fast and powerful yet simple to use so simple that clerical staff can easily be trained to manage your phones instead of higher paid technical staff. GenSwitch fully integrates and shares information with Genesis Call Accounting, Genesis Traffic Manager and Genesis Contact Center Manager packages, eliminating the need for duplicate entry of information. GenSwitch can control a single switch or multiple switches from a single location and is fully IP capable. And of course, GenSwitch comes backed by our renowned technical support team.

General Features:

• Supports any mixture of PBX releases (one application for everything)
• Designed as a complete Windows product compatible with all supported versions of Windows
• Available and easily accessible in both client and web versions (your users can use either or both versions at the same time)
• Supports virtually all releases (18+) of Avaya/Nortel Meridian software
• Supports all releases of CS1000 software
• Features typical Genesis trademark reliability and robustness
• Fully integrates with all Genesis products (DNs, names are shared, etc.)
• Features easy to use screens typical of the Genesis style
• Fully Network compatible and expandable using IP sockets for inter-program communication
• Supports an unlimited number of switch connections using direct connect, modems or IP connections
• Allows MAC posting into numerous switches simultaneously
• Supports multiple simultaneous users
• Maintains a mirror database of your switchboard(s) with nightly automatic synchronization
• Downloads important switch data in case you ever need it (disaster recovery)

Detailed Features:

• Displays actual telephone set photos when adding or programming sets, allowing you to click on the actual telephone set buttons when programming keys
• Tracks all MACs performed by username.
• Supports bulk moves, swaps, deletes and enabling/disabling of phones
• Manages Speed Call and System Speed Call lists and controllers
• Displays all users of Speed Call Lists or System Speed Call Lists
• Supports lookups by DN, TN, CPND Name, DES and Set Type (with or without MARP DN's) or lookups by simply clicking on an entry in the list
• Displays available TNs (IP, Digital & Analog) and DNs right from the PBX
• Changes to Class of Service can be applied to multiple sets at once
• Allows direct terminal access for the techs who want command line control
• Reports all switch errors and system messages complete with explanations
• Supports transaction scheduling and posting for later dates and times
• Allows printing of Pending File, History File, Transaction Details, Speed Call Numbers, Users and Controllers
• plus much, much more...

Compatible PBXs:

• Nortel / Avaya Meridian 1 or CS1000 (Meridian 1 release 18+, CS1000 any version)

Included Options:

Remote Assistance:
Allows a certified Genesis support technician to perform troubleshooting or other tasks for you. Whenever and wherever you need assistance a certified Genesis support technician is always available to help.

Web-Based Interface:
In addition to our standard client interface, Genesis Professional Includes our easy to use web-based interface.

Configurable User Accounts:
You can give selective access to individuals who do not need to be able to perform certain duties. You can restrict users from printing reports, give them read-only access, and much more...

Optional Hardware & Connectivity Options:

Buffer Boxes:
Usually used when your PBX is remotely located or when it is not feasible to run cabled directly. Buffer boxes can also add additional peace of mind, ensuring data is not lost in the event of computer hardware failure. Buffer boxes act as an intermediary between your telephone system and the computer housing Genesis Call Accounting. Call information is retained and passed to the Genesis PC for immediate processing.

Ether-Serial Devices:
Convert any legacy telephone system serial ports to an IP network connection, allowing internal and remote accessibility via your established network. Especially useful when it is impractical to run cabling between the Genesis computer and your non-IP supported PBX.