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GenTracker 911

Control, Manage & Plan your 911 Center

Let Genesis get the information you need to make those critical decisions.

GenTracker 911 works with E911 systems to collect call detail, ANI, ALI, Date, Time, TTA, Station Answering, mobile user locations and more, then consolidates this information and generates reports in real time. Reports can be generated manually or automatically printed on site, emailed or faxed to remote users or locations.

What is GenTracker 911?E911 reporting software

GenTracker 911 is a proven software program designed specifically to work with modern E911 systems. The program captures events, calculates intervals, organizes the information, and generates reports manually or automatically. All current Windows operating system versions are supported. Remote access for maintenance and monitoring is highly recommended with Genesis 911.

GenTracker 911 can generate a variety of useful reports that can assist you when making those tough decisions, such as staffing requirements, service level calculations, investigations, etc. To view detailed examples of some of the reports available please visit our Sample Reports section.

What Can Genesis Do For You?

GenTracker 911's timely statistics enable you to maximize the performance of your 911 system. Traffic patterns become apparent, allowing you to recognize and measure calling loads and schedule staff. Trend analysis helps you make equipment decisions at the right time. Information that will help you to be proactive, not reactive, and give you the visibility and control over your 911 call center.

GenTracker 911 Reports and Features:

  • Real-time display of current call information (ANI, ALI, Name, Operator, duration of call, agency connected, etc.)
  • Real-time diagnostics showing out-of-service, usage and status of 911 Trunks.
  • Real-time 911 operator status reporting and duration in current state.
  • Support for mobile phone V&H coordinates, confidence values
  • Reports emailed on demand or automatically, printed locally or faxed remotely.
  • Call detail reports and summary reports.
  • Queue reporting providing critical statistics on operator and queue performance.
  • Traffic reporting to measure system performance.
  • Automatic printing report schedule; printed locally emailed or at a remote fax machine.
  • Remote access to Genesis 911 to monitor, update or reconfigure the system.
  • Raw data display of ANI, ALI, ACD as received from your 911 equipment.
  • Archiving of raw data as well as formatted files.
  • Diagnostic screen and chronological event log.
  • Table driven architecture to facilitate customizing, changes, etc. locally or remotely.
  • ASCII, CSV, Tab and HTML formats for easy exporting to your favourite analysis spreadsheet or custom program.
  • On-line browse to extract historical call information, start & end times, time to answer.
  • Upgrades and new features at no extra charge with an annual maintenance agreement.
  • First year's maintenance included.

Optional Hardware & Connectivity Options:

Buffer Boxes:
Usually used when your PBX is remotely located or when it is not feasible to run cabled directly. Buffer boxes can also add additional peace of mind, ensuring data is not lost in the event of computer hardware failure. Buffer boxes act as an intermediary between your telephone system and the computer housing Genesis Call Accounting. Call information is retained and passed to the Genesis PC for immediate processing.

Ether-Serial Devices:
Convert any legacy telephone system serial ports to an IP network connection, allowing internal and remote accessibility via your established network. Especially useful when it is impractical to run cabling between the Genesis computer and your non-IP supported PBX.