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GenWatch

A New Alternative to Outdated Real-time Printers

Your 911 System Watchman from Genesis...

GenWatch collects and displays critical 911 call information received directly from your 911 system. The information is displayed in real-time on your computer's screen. Immediate reports can be printed for easy follow-up.

GenWatch’s alarms can alert you to Abandoned Calls or to specific callers, when they happen. Alarm reports can be printed automatically. Strobe lights or other devices can also be activated.

GenWatch is very simple to use. In 911 centers time is critical. Your 911 operators are too busy to learn how to use new software packages or wade through complex screens and menus just to get that critical 911 call information. With GenWatch that is never a problem. Simplicity is the whole concept behind GenWatch.

GenWatch is the perfect running partner of GenTracker 911. GenWatch is designed for immediate easy access to 911 caller's information for instant follow-up or action, on a call by call basis. GenTracker 911 produces a full complement of management and statistical reports that are critical for managing your 911 emergency center. With these two complimenting packages you have complete control over your 911 emergency center.replace old 911 realt-time and log printers

How does GenWatch work?

GenWatch connects to the serial data port(s) of your 911 controller. Typically it would connect to the Real-time and Log printer ports. GenWatch collects the call information from both ports making it available for immediate reporting. You can switch between viewing the Real-time and Log printer information at the click of a button.

Alarm triggers can be defined by you (like Abandoned or No ANI Calls). When call information matching your alarm triggers is received, your computer sounds an alarm and the information is automatically printed on your printer. External strobes or other devices can also be activated. You decide the action to be taken!

Keep as much call information as you like, or have GenWatch automatically purge old call information for you. Print history on previous calls at any time.

Optional Hardware & Connectivity Options:

Buffer Boxes:
Usually used when your PBX is remotely located or when it is not feasible to run cabled directly. Buffer boxes can also add additional peace of mind, ensuring data is not lost in the event of computer hardware failure. Buffer boxes act as an intermediary between your telephone system and the computer housing Genesis Call Accounting. Call information is retained and passed to the Genesis PC for immediate processing.

Ether-Serial Devices:
Convert any legacy telephone system serial ports to an IP network connection, allowing internal and remote accessibility via your established network. Especially useful when it is impractical to run cabling between the Genesis computer and your non-IP supported PBX.