Genesis Telecom Blog



Genesis Telemanagement Blog

The Genesis Telecom Blog

Telemanagement Info, Industry News, Available Services & Solutions


Teach Your Old Phone System Some New Tricks

by Nathan August 14, 2017

Are you running older phone equipment but still want access to the latest in hosted / cloud solutions, detailed analytics, simplified management, and reporting?

 We can help!

 Working with legacy equipment is one of our specialities - we're here to work with you regardless of your system's age. Since we've been in business for over 35 years it may not come as a surprise that we likely worked with your phone system while it was still new!

 Older phone systems often have limited or non-existent support for the newer connection methods & protocols necessary to connect to hosted / cloud-based solutions. This often means you need additional conversion solutions, equipment, and may make you feel like you are out of luck.

 Our solutions work around these issues and allow your older equipment to seamlessly integrate with our state of the art cloud and hosted solutions, giving you access to our powerful trend-monitoring, telecom analytics, telephone management, contact center and E911 reporting solutions with all of the latest features.

 Are you considering a phone system upgrade in the future? Genesis solutions can work with your legacy & new equipment and provide you with a seamless system management experience with consistent access to reporting & analytics throughout the migration process. We can even manage and report on both your legacy and new systems in parallel while you transition from one to the other.

 Contact Genesis today for more information about cloud / hosted solutions, working with legacy equipment, and solutions bridging your older and newer systems. Our accessible-anywhere Cloud solutions start from $29 / month and include any conversion equipment & tools necessary.

BC Day Hours

by Lisa August 4, 2017

Genesis Systems will be closed on Monday, August 7 for BC Day.

Customers subscribed to our 24-7 support package are unaffected by holiday closures. If you'd like more information on after-hours or 24-7 support options please contact Genesis Sales at 1-888-993-2288 or sales@buygenesis.com

Celebrating Canada's 150th Birthday / Holiday Closures

by Nathan June 29, 2017

On behalf of all us at Genesis we'd like to wish all a happy and safe Canada Day weekend! Check out Canada Day 2017 Celebrations to see what's going on in your community.

Our offices will be closed on Monday July 3 and we will be resuming normal business hours on Tuesday July 4. Customers subscribed to our 24/7 support package are unaffected by holiday closures. If you'd like more information on our after-hours or 24/7 support options contact Genesis Sales at 1-888-993-2288 or sales@buygenesis.com.

Happy 150th Canada!

Genesis PSAP Monitor Now Avaya Certified!

by Nathan June 1, 2017

We are very excited to announce our Genesis PSAP Monitor Solution is now Avaya Compliant!

Genesis PSAP Monitor is the most recent of our Avaya-compatible solutions to complete the testing process. Genesis PSAP Monitor allows your PSAP or SSAP to replace outdated telephone equipment with no disruption to your CAD and other critical systems functionality.

Like the other Genesis PSAP & 911 solutions, it also includes extensive performance & capacity reporting, detailed call history / auditing, agency-specific call statistics and much more. 

For more information on Genesis PSAP Monitor, or any of our other PSAP & SSAP-specific solutions contact us at 888-993-2288.

Victoria Day Hours

by Nathan May 19, 2017

Genesis Systems will be closed on Monday May 22 for Victoria Day.

Customers subscribed to our 24-7 support package are unaffected by holiday closures. If you'd like more information on after-hours or 24-7 support options please contact Genesis Sales at 1-888-993-2288 or sales@buygenesis.com

Easter Hours

by Lisa April 13, 2017

Genesis Systems will be closed on Friday April 14th and Monday April 17th for Easter.

Customers subscribed to our 24-7 support package are unaffected by holiday closures. If you'd like more information on after-hours or 24-7 support options please contact Genesis Sales at 1-888-993-2288 or sales@buygenesis.com

 

Genesis Proudly Releases Our Next Generation of Products

by Brandon April 3, 2017

Genesis is pleased to announce our next generation of products. Not only have we released a new assortment of solutions, but we've also overhauled and updated our website with much more information on who we are and what we can do for you.

This blog will be updated with regularity going forward. These are exciting times at Genesis so we welcome you to subscribe to our list above and receive notifications when we add new content here.

As they have been for years, all Genesis Solutions are available in Premises-based and Virtualized configurations. Dedicated hardware is not required. Genesis is also now offering Cloud and Hosted services.

Since all of our solutions are completely web based (client-based also included if you prefer it), this was a no-brainer for us. Cloud & Hosted Services are starting from $29/mo. On-Premises & Virtual Solutions as low as $299. Contact our sales department for details at 888-993-2288.

Genesis Now Supports RingCentral

by Brandon March 15, 2017

Genesis is happy to announce that we have added support for RingCentral.

RingCentral is a cloud-based phone system provider for business. See our listing in the RingCentral App Store.

Detailed call analytics & tracking including cradle-to-grave reporting, traffic analysis, inventory management, misuse detection and more are all available in our app.

Additionally, Genesis can automatically sync with your RingCentral user database, saving you time and eliminating ongoing system maintenance.

Contact Genesis for more details!

Take your hotel guest's experience to the next level.

by Nathan February 16, 2017

Genesis the next Generation of telecom solutions!

Take your hotel guest's experience to the next level.

  • Engage your guests with a custom mobile app specific to your hotel
  • Advertise, track & increase uptake of hotel amenities and attractions
  • Increase uptake of your in-house services & offerings
  • Any much, much more...

Genesis GuestTel for Hotels and Motels

Call us today for more information!

Call Accounting for Avaya IP Office Now Avaya Certified!

by Lisa January 21, 2017
We are very excited to announce our Call Accounting Solution for Avaya IP Office is now Avaya Compliant!
 
Call Accounting for IP office is the last of our Avaya compatible Call Accounting solutions to complete the testing process. Like the other Genesis Call Accounting solutions, it also includes Call Tracking, Telecom Analytics, Traffic Trends, Cradle to Grave Reporting and much more.
 
Contact our sales department for details at 888-993-2288.