Genesis Telecom Blog



Genesis Telemanagement Blog

The Genesis Telecom Blog

Telemanagement Info, Industry News, Available Services & Solutions


The Shift Towards More Complex Hosted Systems

by Nathan November 16, 2018

I see more and more customers choosing to go with hosted solutions as their older phone systems become obsolete and need replacing. The decision to choose hosted reporting and management applications is predictable given the common benefits - a predictable monthly cost and a consistently up-to-date, feature-rich experience.

We've seen a major change in how customers are using hosted telephone systems. While hosted users typically had limited requirements in the past, I now regularly see complex call routing, IVRs, queues, hunt groups, etc., with many customers extensively using features that were previously solely the domain of fully-featured on-premises equipment.

Mirroring this shift, we see a corresponding shift in customer needs on the reporting and management-side as well. Where relatively basic call detail reporting sufficed for smaller organizations in the past, many are now reaching for in-depth call quality metrics, analytics, and modelling previously reserved for the largest, Enterprise-sized organizations. Reliability is also becoming more and more of a concern, as businesses rely more heavily on the data for day-to-day business decisions.

These Enterprise-level reports and features have been built-in to Genesis software since 1984, and continue to be developed as customers need more and more specialized features. Our earliest customers were large Enterprises, and although we service businesses with only a few phones (and all those in between), we've always maintained that our customers should all have Enterprise-level features and reliability.

Contact us for more information on why Genesis is your Enterprise Solution, whether your Enterprise has 5 or 50,000 phones.

Remembrance Day

by Lisa November 9, 2018

Genesis Systems will be closed on Monday, November 12 in Lieu of Remembrance Day.

Customers subscribed to our 24-7 support package are unaffected by holiday closures. If you'd like more information on after-hours or 24-7 support options please contact Genesis Sales at 1-888-993-2288 or sales@buygenesis.com

Our office will re-open on Tuesday, November 13th with regular business hours.

Labour Day Office Hours

by Lisa August 31, 2018

Genesis Systems will be closed on Monday September 3 for Labour Day.

Customers subscribed to our 24-7 support package are unaffected by holiday closures. If you'd like more information on after-hours or 24-7 support options please contact Genesis Sales at 1-888-993-2288 or sales@buygenesis.com

Our office will re-open on Tuesday September 4th with regular business hours.

GenAlert for RingCentral Now Available!

by Lisa July 27, 2018

We are very excited to announce the release of GenAlert Real-Time 9-1-1 & Emergency Alerting Solution for RingCentral!

GenAlert is an emergency on-site notification solution which detects the moment an emergency call is made (or lockdown/alert code is entered into a telephone) and dispatches alerts to your staff in real-time (including email, SMS, on-screen alerts, speech, strobe / light or siren activation, and more). GenAlert includes location information, floor plans and other visual aids in alerts to assist staff in locating and dealing with the emergency as quickly as possible.

GenAlert can be deployed as a hosted / cloud-only solution or with additional on-site survivability, and is fully customizable based on your needs. GenAlert is compatible with most common telephone systems, and complements our other RingCentral-compatible solutions.

Contact Genesis to find out more, and check out our listing in the RingCentral App Gallery! 

GenAlert - RingCentral App Gallery

Happy 4th of July

by Lisa June 29, 2018

On behalf of all us at Genesis we would like to wish our neighbours to the South a Happy 4th of July!