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Genesis Blog

Join us on May 26th at 10:00 PT!

by Nathan May 24, 2022

Join us on May 26th at 10:00am PT to hear our story building an alerting solution on top of RingCentral's extensive collection of APIs. With our background in call recording and SMS alerting, it was a natural fit to add Team Messaging support to post alerts within the RC App and protect the privacy of emergency calls by adding on-demand call recording.
Read our story here or join the discussion here!

E911 Alerting for All Telephone Systems!

by Nathan March 31, 2022

We're excited to announce our latest enhancement to E911, lockdown and evacuation alerting.. Support for ALL on-premises and cloud telephone solutions!

Now, users of nearly any telephone solution can benefit from our full alerting capabilities, which include (but are not limited to):

- In-App push notifications via our native Android & iOS app (available in the Google & Apple App Stores)

- Email & native SMS

- Desktop screen pops

- Overhead pages

- Audible alerts on telephone sets

- Visual alerting hardware

- Team Messaging Solutions (Teams, RingCentral MVP, etc.)

- and more!

Not only can you send your staff alerts via all these paths, but you can also flexibly choose when, where and how to alert certain staff based on what best fits your needs. You can choose to selectively alert any on-site or off-site staff, or specify groups to notify depending on the type of incident. You can track staff responses and compel responses to ensure safety, and see in real-time if any staff left in the building, and where... and more.

The best part is that Genesis uses your existing telephone system(s), paging equipment, and smart devices to provide a total safety and alerting solution! No additional hardware to buy and no retrofits or replacement equipment or phone system upgrades are required. There is simply no easier or more cost effective solution available to you today!

Call us at 1-888-993-2288 to talk to someone now, or email us at sales@buygenesis.com for more information. Whether you're a prospective or current Genesis user, we're excited to show you how we can improve your organization's safety quickly, easily and cost effectively.

Improve your Real-Time Emergency Alerts with Interactive Adaptive Cards!

by Nathan March 4, 2022

Genesis alerts are now available in both standard text and adaptive card formats! Now users can choose easier to read, interactive alerts that allow responders to collaborate in real-time, track acknowledgments , and more. In addition to our mobile app solution Incident Aware, the addition of the new adaptive card features allows Genesis users to better collaborate and manage emergencies quickly and effectively.

Genesis has provided some of the most safety-forward 911 and other emergency alerting solutions for businesses for over 15 years. GenAlert started as a solution for providing simple notifications in the event someone dialed an emergency number, with options for including additional information related to location and personal details.

Genesis added a significant number of additional features in 2017, leveraging more telephone system features and capabilities to enhance the quality & visibility of emergency notifications, as well as providing additional tools for evaluating and archiving critical information for post-call analysis. GenAlert now gives users the ability to not only receive alerts in real-time when 911 is dialed, but also provides selective call audio recording, security staff call monitoring, dynamic location lookups, overhead & telephone-based paging capabilities, and much more.

Contact Genesis Systems at 1-888-993-2288 for more information on how we can help you solve all your alerting and emergency collaboration needs with our cost effective, easy-to-implement solution.

Genesis Call Tracking and Analytics Works With MiCloud Connect!

by Nathan January 12, 2022

Genesis is proud to announce support for Mitel's MiCloud Connect solution!

In addition to supporting both legacy and all current on-premises Mitel systems, Genesis's support for for MiCloud Connect extends our in-depth call analytics and reporting to businesses using the latest Mitel cloud-based solution.

Users can expect the same quality of reporting, analytics, and alerts as our other solutions, and can additionally benefit from our flexible cloud hosting options for a fully cloud-based, managed solution.

Genesis Systems has been an industry leader in call reporting & analytics for over 35 years. Contact us at 1-888-993-2288 to find out how we can help you gain the most insight into your business.

 

Incident Aware - Our Latest Solution for Guided Incident Tracking & Alerting

by Nathan December 3, 2021

Nearly all businesses face challenges with internal collaboration, procedure management and auditing, and effective communication... Especially when it comes to incidents or emergencies. We've designed our latest solution, Incident Aware, to solve several of the most common issues your organization faces.

Information is often located in multiple places, separate email chains & text messages, and in productivitity tool groups, which makes it difficult to keep track of all the details and to ultimately see the big picture. It can be a huge undertaking to compile and organize everything, to remove duplicate information, and to create a timeline of events to understand exactly what happened, and when. Additionally, since this all happens in the days, weeks or even months following incidents, any missing details aren't discovered until it's too late for staff to recall them.

Incident Aware captures all communications (including emails, sms and app user input) and provides you with a complete, overall picture of everything related to an incident. You can review the timeline of events, see all the multimedia and related staff-attached content (audio, photos, video, chat), review locations of incidents and staff. You can easily see if any important or useful details are missing, and ensure they are collected before it's too late.