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Genesis Telemanagement Blog

The Genesis Telecom Blog

Telemanagement Info, Industry News, Available Services & Solutions


BC Day

by Lisa August 2, 2019

Genesis Systems will be closed on Monday, August 5 for BC Day.

Customers subscribed to our 24-7 support package are unaffected by holiday closures. If you'd like more information on after-hours or 24-7 support options please contact Genesis Sales at 1-888-993-2288 or sales@buygenesis.com

Canada Day Hours

by Lisa June 28, 2019

On behalf of all us at Genesis we'd like to wish all a happy and safe Canada Day weekend! 

Our offices will be closed on Monday July 1 and we will be resuming normal business hours on Tuesday July 2. Customers subscribed to our 24/7 support package are unaffected by holiday closures. 

Happy Birthday Canada!

Added - Cisco Business Edition 4000 Support!

by Nathan June 6, 2019

The Cisco Business Edition 4000 is Cisco's latest hosted unified communications solution specifically designed for small and medium sized businesses.

Are you a Cisco BE4000 user? If so, you may have noticed there are a few built-in reports available, and also that they are basic, generally inflexible, and probably not providing you with the information you need. Report output options are comparatively limited as well, if you are looking for a report that you can modify, you're out of luck.

The good news is that Genesis Call Accounting is compatible with BE4000 systems, and provides you with all the reports and flexible options you have when using Genesis with other phone systems. Especially useful for users needing call information separated out by extension / department for customer bill-backs, analysing calls and traffic analysis by location called / called from for marketing tracking, exception call reporting for identifying misuse and potential system hacks / issues, busy time identification for staffing insight, and a TON of other uses.

Since the BE4000 is still relatively new, many features (such as providing us with call records) are not fully developed, and due to this we will continually monitor and further improve our solution as the BE4000 solution matures, and the ability to report on new information becomes available. Contact Genesis for more information on our BE4000-compatible solution, and how we can improve your reporting!

Victoria Day Hours

by Lisa May 17, 2019

Genesis Systems will be closed on Monday May 20 for Victoria Day.

Customers subscribed to our 24-7 support package are unaffected by holiday closures. If you'd like more information on after-hours or 24-7 support options please contact Genesis Sales at 1-888-993-2288 or sales@buygenesis.com

Real-Time 9-1-1 Alerting & Recording for RingCentral & Telus Business Connect Users!

by Nathan May 15, 2019

Genesis is proud to announce the latest enhancements to our powerful, real-time 9-1-1 notification solution for RingCentral, Telus Business Connect and other hosted phone systems!

GenAlert for RingCentral users now have the option to automatically enable call recording for 9-1-1 calls (or any other "emergency"-type calls). This allows universities, public corporations and other institutions with stringent, mandatory security policies to fully comply with them, while also maintaining those critical recordings of 9-1-1 or other emergency calls selectively. Having a recording can help speed assistance, improve handling of false / accidental 9-1-1 calls, and maintain critical records in the event of future litigation. It's often a no-brainer - you should be recording these calls!

Adding on Glip, email, SMS and custom alerting, and automatic location reporting to GenAlert, users have the most flexible and all-encompassing 9-1-1 reporting solution for RingCentral, period.

Our GenAlert solution, providing real-time 9-1-1 alerting for RingCentral (and other phone systems), is designed to meet your organizations complex alerting requirements. We take all requests for customization extremely seriously, and will go the extra mile to make sure your GenAlert provides you with the solution that meets your organizations requirements.

Give us a call to find out more about GenAlert real-time alerting (and recording), and how we can help improve your organizations 9-1-1 and emergency situation handling!

Going Hosted?

by Lisa January 23, 2019

Are you or your customer moving to a hosted environment and needing the correct hardware to connect? Genesis provides you with the Serial to IP devices needed to ensure your transition to the cloud is seamless. With Genesis Hosted Solutions you can expect all the same powerful call analysis, management & alerting available in our premises-based solutions, but with greater accessibility and virtually no configuration & ongoing maintenance required on your part. Genesis Hosted Solutions allow you to focus your attention on your core business. 

If you'd like more information on our Hosted Solutions please contact Genesis Sales at 1-888-993-2288 or sales@buygenesis.com

Inclement Weather Issues

by Lisa December 21, 2018

Due to the powerful wind storm that hit Vancouver last night Genesis Systems currently does not have telephone services. For any support related issues please email support@buygenesis.com  or sales@buygenesis.com

We thank you for your patience and apologize for any inconvenience this may cause. 

Did you know Genesis supports Linux too?

by Nathan December 13, 2018

Did you know Genesis solutions are compatible with many different operating systems - not just Microsoft Windows?

Although many users prefer to install their software in a Windows-based environment, it is not a Genesis requirement, and indeed our applications work equally well in Linux environments.

Users who prefer Linux will be pleased to know that they can expect the same reports, ease-of-access, and simple 1-click installation and trouble-free operation regardless of the operating system they choose. Especially for larger organizations with multiple installations, the ability to manage and roll out software updates centrally makes Linux an simple, attractive option.

Hosted users can of course access their software easily from any browser equipped computer, tablet, or smart device, so if you are looking for the ultimate flexibility give us a call to get moved over to our hosted versions!

The Shift Towards More Complex Hosted Systems

by Nathan November 16, 2018

I see more and more customers choosing to go with hosted solutions as their older phone systems become obsolete and need replacing. The decision to choose hosted reporting and management applications is predictable given the common benefits - a predictable monthly cost and a consistently up-to-date, feature-rich experience.

We've seen a major change in how customers are using hosted telephone systems. While hosted users typically had limited requirements in the past, I now regularly see complex call routing, IVRs, queues, hunt groups, etc., with many customers extensively using features that were previously solely the domain of fully-featured on-premises equipment.

Mirroring this shift, we see a corresponding shift in customer needs on the reporting and management-side as well. Where relatively basic call detail reporting sufficed for smaller organizations in the past, many are now reaching for in-depth call quality metrics, analytics, and modelling previously reserved for the largest, Enterprise-sized organizations. Reliability is also becoming more and more of a concern, as businesses rely more heavily on the data for day-to-day business decisions.

These Enterprise-level reports and features have been built-in to Genesis software since 1984, and continue to be developed as customers need more and more specialized features. Our earliest customers were large Enterprises, and although we service businesses with only a few phones (and all those in between), we've always maintained that our customers should all have Enterprise-level features and reliability.

Contact us for more information on why Genesis is your Enterprise Solution, whether your Enterprise has 5 or 50,000 phones.

Remembrance Day

by Lisa November 9, 2018

Genesis Systems will be closed on Monday, November 12 in Lieu of Remembrance Day.

Customers subscribed to our 24-7 support package are unaffected by holiday closures. If you'd like more information on after-hours or 24-7 support options please contact Genesis Sales at 1-888-993-2288 or sales@buygenesis.com

Our office will re-open on Tuesday, November 13th with regular business hours.