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Genesis Telemanagement Blog

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Telemanagement Info, Industry News, Available Services & Solutions


Genesis Team: Still Here, Just Working from Home

by Nathan March 25, 2020

In an effort to help prevent the spread of COVID-19 and do our part in helping 'flatten the curve', Genesis staff have transitioned to working remotely from home. Along with diligent social distancing and diligent hand washing, we believe these measures will help and hope others able to do the same will follow.

Rest assured, we are still operating at full capacity and access to your hosted solutions, updates, our support staff and services, and sales team will be completely unaffected. Our hope is that these measures are only needed temporarily but we are fully set up and prepared to operate remotely as long as is required.

Feel free to contact Genesis Systems at 1-888-993-2288 should you have any questions or concerns.

 

 

What's Minimally Involved in Keeping Safe?

by Nathan March 18, 2020

For many, the current and upcoming 911-related legislation is a bit confusing. Some compliance deadlines have already passed, others are upcoming, and there's general confusion around which of these deadlines affect you.

Even though many organizations aren't explicitly required to (yet), I strongly encourage everyone to minimally start with implementing on-site alerting. This is both the least expensive component and where the greatest enhancement to on-site safety and response is realized. Additionally, it's either mandatory now or will be for your organization in the not-so-distant future.

Getting the location information to the answering PSAP is important, no question. This information helps PSAPs and their responding agencies in determining where to respond to (especially important for large campuses, multiple location organizations, or multi-floor buildings). Especially when help is several minutes away already, routing responders to the correct area is absolutely critical in ensuring help is not delayed in any way.

But what about those who are in the best position to provide immediate assistance? The often under-appreciated reality is that help is already on-site and available. Whether it be your security, first-aid, or in reality, any staff, you already have resources on-site and ready to assist prior to first responders arriving. This help comes in the moments when it is most critical.

On-site staff are able to respond immediately, and are in a position where they can start providing care immediately. Additionally, staff can prepare access for first responders, and be ready to direct them efficiently to where the emergency is once on-site. These realities all dramatically improve response time both prior to, and once first-responder help has arrived on-site.

Contact Genesis Systems for more information on E911, immediate emergency on-site alerting, and the features available to help improve your on-site emergency responses. These solutions provide improvements in response time of several minutes, at a time when every second counts.

Genesis Solutions Support Mixed Avaya + RingCentral Environments!

by Nathan February 18, 2020

It's becoming more and more common for UC delivery to be either fully-cloud-based, or using a combination of hybrid/mixed solutions. While very few organizations are fully cloud, and most are relying on a number of different cloud and on-premises solutions for providing their overall UC solution.

Since last year's announcement of Avaya / RingCentral Strategic Partnership, many Avaya users' migration paths have shifted. Where Avaya-hosted IP Office or CM-based solutions may have been the logical, simple path before, there is uncertainty with the shift and just how RingCentral will fit into your overall UC solution, the potential complications, and how you'll manage everything.

The Good News is that you're not alone, and that you're covered with Genesis whether you're using Avaya, RingCentral, or a continuously changing combination of both.

We've designed our solutions with specific features for users of Avaya and RingCentral. Migrating to RingCentral is extremely simple for current or prospective Avaya (or other) system users - our solutions are feature rich and handle the day-to-day administration automatically. Genesis solutions are portable to the cloud as well, we can move your software to the cloud anytime. Contact us for more information.

Holiday Hours

by Lisa December 24, 2019

Genesis Systems will be closed on December 25 and December 26 for Christmas.

Customers subscribed to our 24-7 support package are unaffected by holiday closures. 

Our office will re-open on Thursday December 27th with regular business hours.

Wishing you all happy and safe holidays from the Genesis team.

Remembrance Day

by Lisa November 8, 2019

Genesis Systems will be closed on Monday, October 11th for Remembrance Day.

Customers subscribed to our 24-7 support package are unaffected by holiday closures. 

Our office will re-open on Tuesday, October 12th with regular business hours.

Real-Time 9-1-1 Alerting updates, including Call Recording, Automatic Emailing and more for RingCentral!

by Nathan November 7, 2019

Our Genesis GenAlert real-time 911 / lockdown alerting solution has been compatible with RingCentral (and Telus Business Connect) for some time now, and the user feedback has been very positive. As more and more users migrate to RingCentral-powered solutions, we're increasingly working more and more users with unique alerting and recording requirements.

RingCentral users, especially those either using or migrating away from on-premises systems, likely need some level of tracking, alerting, and recording for customer and staff safety and compliance with regulations. For some, the basic-type reporting may suffice, but in nearly all cases there is still a significant need for enhanced tools to handle the mass notification and emergency alerting needs.

A few of the unique needs our alerting solution has been able to fill:

  • Enabling call recording automatically based on call criteria, with auto recording downloading and emailing after call completion
  • Automatic location lookup / retrieval at the time of the emergency call (included in the alerts)
  • Real-Time, Multi-Path alerts (emails, SMS, Glip, overhead audible, etc.) customized for different types of emergencies
  • Extensive location filtering for separate buildings, floors, addresses, etc. based on extension location
  • Real-time conferencing / supervision in of security staff for emergency calls (presently testing)

These are just a few of the unique requirements we've been able to accommodate to date.

When adding in our call tracking and reporting solution, the overall solution provides the most comprehensive reporting, tracking, and alerting solution for RingCentral users of any size.

Contact Genesis for more information on our RingCentral-compatible solutions and how we can help you meet your custom requirements! 

Thanksgiving Holiday Hours

by Lisa October 11, 2019

Genesis Systems will be closed on Monday, October 14th for Thanksgiving.

Customers subscribed to our 24-7 support package are unaffected by holiday closures. 

Our office will re-open on Tuesday, October 15th with regular business hours.

BC Day

by Lisa August 2, 2019

Genesis Systems will be closed on Monday, August 5 for BC Day.

Customers subscribed to our 24-7 support package are unaffected by holiday closures. If you'd like more information on after-hours or 24-7 support options please contact Genesis Sales at 1-888-993-2288 or sales@buygenesis.com

Canada Day Hours

by Lisa June 28, 2019

On behalf of all us at Genesis we'd like to wish all a happy and safe Canada Day weekend! 

Our offices will be closed on Monday July 1 and we will be resuming normal business hours on Tuesday July 2. Customers subscribed to our 24/7 support package are unaffected by holiday closures. 

Happy Birthday Canada!

Added - Cisco Business Edition 4000 Support!

by Nathan June 6, 2019

The Cisco Business Edition 4000 is Cisco's latest hosted unified communications solution specifically designed for small and medium sized businesses.

Are you a Cisco BE4000 user? If so, you may have noticed there are a few built-in reports available, and also that they are basic, generally inflexible, and probably not providing you with the information you need. Report output options are comparatively limited as well, if you are looking for a report that you can modify, you're out of luck.

The good news is that Genesis Call Accounting is compatible with BE4000 systems, and provides you with all the reports and flexible options you have when using Genesis with other phone systems. Especially useful for users needing call information separated out by extension / department for customer bill-backs, analysing calls and traffic analysis by location called / called from for marketing tracking, exception call reporting for identifying misuse and potential system hacks / issues, busy time identification for staffing insight, and a TON of other uses.

Since the BE4000 is still relatively new, many features (such as providing us with call records) are not fully developed, and due to this we will continually monitor and further improve our solution as the BE4000 solution matures, and the ability to report on new information becomes available. Contact Genesis for more information on our BE4000-compatible solution, and how we can improve your reporting!