call accounting - track, control and report - Genesis Systems Corporation
call accounting - track, control and report call accounting

call accounting telephone charge consolidation

call management audit and profit reporting
HOBIC Merge Option

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Operator Assisted calls can present a special problem for all Call Accounting packages because they involve a voice transaction between the caller and the operator to determine who and how the charges will be applied (collect, 3rd party bill, person to person). Normally Operator Assisted Calls billing information (time and charges) is transmitted back to your location after the call has completed. With the Genesis HOBIC Merge option, Operator Assisted Call information that is sent to your hotel/motel for printing can be re-routed into Genesis and merged with your DDD calls. This call information can also be transmitted to your Property Management System (PMS), like your DDD calls for consolidated billing. Additional surcharges, markups and taxes can be added to meet you requirements.