| Today's date: 2005/09/30 13:37:04 | Page 1 |
| Peak hour | Grade of | Offered | Answered | Abandoned | |||
|---|---|---|---|---|---|---|---|
| Date | Hr | Staff | service | calls | calls | calls | % |
| 2005/09/01 | 11 | 4 | 0.015 | 233 | 227 | 6 | 3 |
| 2005/09/02 | 09 | 4 | 0.016 | 235 | 231 | 4 | 2 |
| 2005/09/05 | 10 | 4 | 0.001 | 89 | 88 | 1 | 1 |
| 2005/09/06 | 11 | 4 | 0.024 | 269 | 263 | 6 | 2 |
| 2005/09/07 | 11 | 4 | 0.026 | 274 | 267 | 7 | 3 |
| 2005/09/08 | 09 | 4 | 0.009 | 268 | 264 | 4 | 1 |
| 2005/09/09 | 10 | 4 | 0.011 | 259 | 254 | 5 | 2 |
| 2005/09/12 | 10 | 4 | 0.022 | 302 | 300 | 2 | 1 |
| 2005/09/13 | 10 | 4 | 0.020 | 290 | 281 | 9 | 3 |
| 2005/09/14 | 09 | 4 | 0.011 | 288 | 282 | 6 | 2 |
| 2005/09/15 | 11 | 4 | 0.051 | 306 | 299 | 7 | 2 |
| 2005/09/16 | 11 | 4 | 0.004 | 293 | 281 | 12 | 4 |
| 2005/09/19 | 10 | 4 | 0.020 | 314 | 306 | 8 | 3 |
| 2005/09/20 | 11 | 4 | 0.010 | 276 | 268 | 8 | 3 |
| 2005/09/21 | 10 | 4 | 0.028 | 275 | 269 | 6 | 2 |
| 2005/09/22 | 09 | 4 | 0.010 | 256 | 252 | 4 | 2 |
| 2005/09/29 | 09 | 4 | 0.005 | 240 | 237 | 3 | 1 |
| 2005/09/30 | 09 | 4 | 0.008 | 253 | 246 | 7 | 3 |